Honor commitments to customers. Horrible customer service…read more Cancelled through third party but hotel did not honor the cancellation even though we never checked in.

I travel over 30 weeks a year for work and this Hilton location is a good reason to move to…read moreMarriott. Customer service needs some work. Front desk people constantly on their cell phones. Took me 20 minutes to check in then my key card did not work and had to return to lobby. Pool is green and most likely the reason no swimmers all week. I usually stay 4 nights a week so only get room cleaned every 2 days. This did not happen andI did not see very many rooms being cleaned. I asked for a late checkout and was told they are not allowing any late check outs.

I am Singer, songwriter, Gospel, Inspirational Artist, Paula J Aka Paula Jackson. In 2024 I had the…read moreopportunity to sing along with my son Anew Jones for the Christmas Soirée. This place is exquisite, elegant and just lovely! A gorgeous place and atmosphere to make wonderful memories! It was warm and welcoming! I look forward to returning again prayerfully real soon. Blessings to the owner for more success and happiness.

First time here. Long hard work day and decided to try a B n B instead of a hotel. very happy with…read morethe choice The hostess Barbara was VERY hospitable on the phone and gave me several texts including setting up the visit with a lamp on, classical music playing and a very clean and quaint environment. The bathroom was immaculate and the room was refreshing and welcoming. Also there was a gift bag of local food treats and a bottle of wine, as well as a gift card for a local breakfast eatery Chose this place... u will not regret it Thanks Barbara!

Absolutely Unacceptable Experience - Never Again I don't…read moretypically leave hotel reviews, but I feel a responsibility to warn others after our experience at Candlewood Suites. We stayed here for two nights at the end of a family trip. The first part of the week we had been with relatives, but chose to get a hotel for the final nights so our hosts could have space to enjoy time with their adult children. We arrived at the hotel around 9:30 p.m. on Friday, already exhausted from a long, wonderful day with family. As we checked in, a friend who had arrived for the same family gathering was checking out--not even 30 minutes after arriving. She had already been moved twice due to the condition of her rooms and warned me to find another hotel. But given how late it was, and assuming surely not every room could be that bad, we decided to stay. Big mistake. The first suite we were given had not been vacuumed. The nightstand had sticky, stained surfaces from old spills. The toilet had hair on it, and there were beer bottle caps on the closet floor. Still, we were tired and trying to stay optimistic. But when we pulled back the sheets, what we saw on the bed was truly unacceptable and unhygienic. I won't go into graphic detail, but it was vile. We called the front desk immediately. To their credit, they moved us to another room without hesitation. Unfortunately, the second room, while not as disturbing, still was not clean. The overall standard of cleanliness throughout the hotel was simply not acceptable. We made it through the stay, but I left feeling like I needed to scrub everything--myself included--when we got home. I will never stay at a Candlewood Suites again, especially not this location. Do yourself a favor and look elsewhere.

I'm not sure what other people expect, on Yelp, but thankfully this place had better reviews on…read moreother sites and I took the gamble. This hotel was perfectly fine for my weekend trip and honestly would be great for long term stay. Conveniently located if you're staying the area; cheap price for having a great room with full kitchen; common area with laundry, gym, pool, etc; and nice staff. I'd stay here again for sure. I was in town for a family event and since my grandmother's house was all booked up, I stayed here. The kitchen was way bigger than I anticipated, and that was a super bonus. Next time I'll bring my pup; cheaper than boarding! Also, it was very quiet when I was there. There were cars in the parking lot, and I constantly saw people coming and going, but I didn't hear a ton of door slamming or people talking in the hallway. It's not sound proof or anything, but I definitely think that the people there were mostly there for work or just passing through so there wasn't any partying going on when I was there. I got two great nights of sleep. Also, everyone was pleasant. Everyone said hello - guests and staff. The parking lot was nice and convenient with easy pull in/out, and very well lit. The location is super convenient to Avery Island, the port, food/restaurants, and Main St. / downtown. I booked through their online site. Confirmed and checked in with my app, then before check out asked for a printed receipt, everything was good, so checked out pretty easily, too. Appreciated the check-in of 3 p.m. (my room was ready), and the check-out not being until noon. Full weekend of sleep! Bonuses: full kitchen, cable, convivence store area, gym, laundry room, pool, well lit parking lot, pet friendly, nonsmoking, hotel app Cleaniness: 10/10 for the room 8/10 for the common areas Room layout: 10/10 - best design I've seen in a while Kitchen: 10/10 - large fridge/freezer combo, sink, dishwasher, cabinets with dishes, coffee maker, toaster, stove top - the works! Bathroom: 7/10 because that is the shortest toilet with tallest sink combo I've ever seen, and the shower curtain wouldn't stay in the bathtub so the floor got covered in water. Obviously I'm being picky here. Bed: 9/10 because the bed was comfy and clean but the pillows could've been better.

The reservation was cancelled by Expedia but not charged until the day of the original check in…read moredate. No check in occurred and no support from onsite staff. Would not cancel original reservation.

This place had very clean and nice size rooms. The staff was super friendly! They had a nice…read moreselection in mornings for breakfast . It is located in a great location close to Tabasco factory. Restaurants are all very close ! Highly Recommend

Owners need to upgrade rooms. Do one at a time if necessary, but don't rent the worst rooms! The…read morecarpet was filthy, mold on wall by the door and the room smelled terrible, (probably from the carpet). My doctor thinks these are bedbug bites! (see photos)

Walked in and walked right back out. They showed me two other rooms and they were just as bad. The…read morepictures should say it all.

Look, folks. This is a budget motel. I think it would be good to keep that in mind and temper…read moreyour expectations accordingly. That having been said, the Super 8 in New Iberia is solid. They do a really good job. It's clean and comfortable and met all my needs at a really good price point. The deficiencies are minor: No in-room coffee pot or hair dryer. No clothes hangars. Stuff that would've been nice to have, but which I could make-do without. I didn't try the breakfast offerings, so I can't speak to that. The motel is right next door to a gas station convenience store, with tons of restaurants nearby. It also does not attract the scary folks you sometimes see at other motels. It seems like this place works really hard to present a tidy motel with friendly employees. And housekeeping does their job well. Like just about every other motel these days, your room will not be cleaned every day. I stayed here 4 days. On 3 of the 4 days, housekeeping stopped by to replenish towels and take the trash. If you want something plush with more amenities, feel free to pay more, elsewhere. As for a budget motel that delivers, this is a good choice.

looks nice but the only problem its that they dont switch bed sheets or blankets or even clean the…read morerestroom, i stayed for a week & saw the same which im assuming its perid blood stain on toilet since i checked in & same pillow n bed sheets, they just add new towels

HORRIBLE HORRIBLE SERVICE! Dirty rooms , rude employees and bed bugs this place has it all!read more

I asked before I ever reserved the room, how close was this hotel to Interstate 10. She said it was…read morea mile and a half. It was 27 miles. I told her we was senior citizens. They put us on the second floor. No elevator. We had a 94 year old woman with us. They changed our room to the only available room on the bottom floor. She had to sleep on the couch. The room was horrible. Very worn out. Very gross. I would put no stars but had to put something

The Pros of this hotel is the staff is friendly, but the communication between staff members is…read moreterrible. Cons: the list is long, so buckle up. **look at pictures*** 1.) Most of the safety latches in the rooms are broken. We had to request to be switched because our young children can open the door without the safety latch enabled. 2.) Absolutely NO towels in our room. We were preoccupied with our kids to double check that we had towels in our room. I quickly went up to the front desk to get some.... They had only ONE towel, ONE pool towel, and one wash cloth... that's it. 3.) The water pressure was non-existent. It barely was able to trickle out. 4.) There were a couple dead cockroaches in our room, now, I am happy they were dead and not alive, however, if the room was being maintained... these should have been vacuumed. 5.) No Wi-Fi for the tv. 6.) The pool itself looked very unkept, and the water was a dingy color. 7.) Breakfast was a joke. We walked downstairs, early I might add to make sure our kids ate. There was no paper plates, when we did ask for some it took 5+ minutes just to get plates. The sausage and eggs were completely empty. As was the coffee. 8.) The phone in our room did not work, nor did some of the lights and the batteries of the remote were dead. After all this nonsense we requested to check out early and a refund. Again, the staff was pleasant, and willing to try to make our stay better. She offered to show me other rooms, and to help get us to stay again, she said the manger would wave the second night. We looked at rooms together. The first room the safety latch was missing. The second room had multiple belly up cockroaches still moving. And the third room had a HUGE hole behind the door where the door handle sits. I knew my young children would mess with the hole. So I said no, it's okay, we will just go somewhere else. She showed me one other room. And I just said it was fine. No bugs, water pressure was fine. They switched the TVs because the other one wasn't working correctly. We arrive late that evening to our room. There are just so many holes, rust and ripped blankets. The toilet would not flush, lucky my husband being a handy man, looked and the water was shut off on the toilet. The handle to our bathroom was broken, shower current ripped. Metal door frame rusting to the point the paint was falling off. When we went to check out the manager/the person checking us out says, she didn't even know we were staying in that room. She thought it was empty and we had been checked out yesterday. She states she would have to charge us, again, even though Expedia already charged us for our two days. I was confused seeing as we were told we wouldn't be charged. She said there was a miscommunication, but not to worry and to contact Expedia for our refund. We are waiting to see if we actually get a refund. Moral of the story, if you stuck around. Although it seems affordable, I highly recommend staying somewhere else. I went back to look if I missed something in the pictures when I booked, and nope. They are just all angled to show flattering images, or things are no long like that.

I drove to New Orleans for a book signing from Ontario Canada. I was hesitant to book this hotel as…read moreit was 2 hours outside of New Orleans...boy, am I glad I did. I can't say enough good things about this hotel. The manager, Erica, was on duty when I checked in Thursday night. She was so friendly and my check in was so easy. After two long days of driving, she really made me feel welcome. This was my favorite hotel ever. The room was a fraction of the cost of the hotels in New Orleans and so comfy. The king suite was HUGE! I loved the tv here. I don't know who their cable company is, but every time you changed a channel, there was a bar at the bottom telling you what show was on. The king bed was soft and comfy. I slept so well! There was a coffee table and couch in the next space, huge bathroom and a desk. I stayed 5 nights and couldn't have been more comfortable. I was going to stay in Slidell and saved $300 staying here. So glad I did. Hot breakfast was different each day but there was a rotation of eggs, bacon, sausage. I'm gluten free and there was always something for me. Lots of danish and cereal options too. I had blueberry yogurt every day. I am a coffee junkie and was supplied every extra coffee pod I needed. The coffee was wonderful too. Best in-room coffee I ever had. There was a microwave and fridge. I always stock my own organic cream and had red beans and rice to warm up, so it was so convenient. Besides the microwave, fridge, hair dryer and in-room coffee maker...must haves...they also had my other...charging for electronics right by the bed. This hotel is my all time favorite! The bathroom was clean. Yes, there were reviews that said they found a hair in the bathroom. Do you ever clean yours and not leave one behind? I found one, but a kleenex swept it away and it didn't bother me in the least. The rest of the room was super clean...honestly, what is one hair? This hotel had a washer and dryer, pool and hot tub. I went down around 8PM and there was no one there. The hot tub put me right to sleep. A/C in the room was fabulous and kept me cool. The 2-hour drive to NOLA was peaceful and traffic free for 95%. I was also just an hour and a bit from Baton Rouge, so I got to see that city as well. There is a Walmart, plenty of gas stations and restaurants nearby. Ruby Tuesday and Waffle House in walking distance. The staff was always friendly. I came in from Mardis Gras and shared my beads with the clerk.Staying here and saving money plus the perfect room and staff made this a great hotel to stay at...for Mardi Gras and beyond. Would stay here again anytime!