I came in and bought a starter solenoid for my truck waited awhile but that was okay at the time…read more Went home and barely tightened the batter lead to the solenoid and it broke. I immediately went back and complained about the Napa Branded solenoid to which they said there was no warranty, fine but at least add a discount I know you can give to dissatisfied customers... no. I spent over $100 on solenoids. Later I go in and need a Hvac control unit for my truck prices at $260, I bought it at O'reilys for half that. The final thing that made me write a review? The most basic tool every auto part store has to sell more product, a OBdll scanner and they don't have one to use only to buy. Never have I meet a auto part store that doesn't have one except when I drove down the road and Car quest didn't have one either but they have yet to have bad customer service unlike the Napa. I hope at some point they will get enough bad reviews to tighten up ship.

I took my 2016 GMC Sierra to this shop because I was having a turn signal issue and occasionally…read morenoticed a light squeak from one of the front brakes. After inspecting the vehicle, they told me I needed a complete front brake job, including new pads, new rotors, and repairs for a brake fluid leak, with an estimated cost of approximately $1,400. The diagnosis didn't seem right, so I took my truck to Les Schwab in Dallas for a free brake inspection before authorizing any repairs. Their technicians told me my brakes were in good condition, I did not need new brake pads or rotors, and the squeak was likely due to a minor lubrication issue. I specifically instructed this shop not to perform any work without calling me first with an estimate and obtaining my approval. I was told they would call me within a few hours, but I didn't hear back for about five hours. When I returned, I was presented with a bill for $195 for work that I had never authorized. Based on my experience, I cannot recommend this repair shop. The diagnosis I received was completely contradicted by a second inspection, and work was performed without my approval despite my clear instructions. I would strongly encourage anyone considering this shop to get a second opinion before agreeing to repairs.

Had just a horrible experience here. We took our van in for a few things, manly to get the AC fixed…read moreand a year later, 1800 out and about five trips back, still no working AC. Customer service is ridiculous and I would never recommend someone take their car here. We now use Terry's and are quite happy.

When I need to tow my motorcycle, I use G&R. They are reliable, professional always courteous…read more If you have a vehicle that you want taken care of, I am sure you will be happy.

I drove all the way down to Turner location (3hrs RT). The guys there were so helpful, they helped…read moreme replace my hood without extra cost.

The battery is great, the warranty is great but they scratched my fender while installing the…read morebattery. They refuse to take responsibility, but I literally just detailed the car the day before and the paint was PERFECT. I hadn't even taken it out of the garage until I took it to interstate. Make sure to watch them install your battery if you bring a car in there that you care about. You can very clearly see how nice my paint is but hairline scratches right where he stood to replace the battery. It might be nothing to the manager, but it's something to me. The sales person, Morgan was actually completely wowed by my car. Looks like I have some buffing to do. Edit: The company response is a lie. They never, NEVER offered any semblance of help. Just the opposite. The manager just kept repeating the lie that he couldn't possibly have scratched the car, again and again while ignoring me. He dismissed me at every turn, repeatedly. I'm even more disappointed now! I never even wanted anything from him, only wanted him to be more careful with customer's cars. I'm guessing the PR guy that wrote the response was also lied to by the manager. Sorry man.

There is no reason the person that delivers to this location needs to park directly in front of the…read morestore blocking both a handicap parking spot and the ramp that is for wheelchair access. When bringing this to his attention he gave a rude excuse and said he'll pray for me. Jesus would never block access for handicap people just to make his job easier. That's entitlement not Christianity.

I got lucky and he had a cancellation the next day. He was able to get the parts and have them…read moreinstalled quickly at a decent price.

Came the next day gave me exact paperwork needed . It was a easy experience all in allread more

I own a 1960 Chevy Belair. I knew it had a burnt valve when I bought it, but it was all original…read moreand in such great shape at such a superb deal, I couldn't pass it up. We just don't find these rare cream puffs much anymore! After the head was taken off by a mechanic, he found out it had a cracked piston below that burnt valve. So, I did a ton of research, and where it used to be you could find machine shops all over the city - NOT ANY MORE! One place had a 9 month waiting list! Whoa! I finally found James, at Independent Cylinder Head. He could work on my engine in about 2 weeks! And the quoted price was really reasonable too!! Super nice and helpful on the phone, and after talking to him for a while, I find out he has tons of experience at other machine shops. He went out on his own, and is the owner of this shop. Great! I picked up my engine from the mechanics shop, loaded it into my pickup, and dropped it off for James to work on. We decided to not do a rebuild, with keeping old parts that were still good, but do a re-manufacture with all new parts. The only old parts were the block, the head, and the crank...only because it wasn't available brand new. My engine will be essentially brand new after he finishes!!! It didn't take long at all and I was over picking up my new engine! I dropped it off at my mechanic, and waited for him to get to it. Not getting into all of that wait - Phew! He finally got it done but the mechanic I had chosen, couldn't get it timed right, and wasn't patient enough to work through it! I would barely run...and I certainly couldn't drive it as it was. I was outta there. This mechanic had no affiliation with James at Independent Cylinder Head. Since he had been so helpful and kind, I called James and asked his opinion on what to do. He said he had a mechanic buddy, that he used to work with for a long time, that had his own shop. He'd call him for me and see if he could do my timing/tune up. He called back soon, and I was in to his buddies shop in 2 weeks! He had a couple of jobs ahead of me. I had my car towed to his shop. The day after I dropped it off to the new mechanic, two hours into the day, he called and said my car was all fixed and was running great and I could pick it up! WOW! James came through for me again! What a quick and good mechanic friend he had. I went to pick up my car in Milwaukie, OR and drove it home to Beaverton, OR without an issue! I was doing 60mph on Hwy 217, with my little 6 cylinder 235cu.in. without effort! It was purring like a kitten! Just like I wanted!!!! :) Little did I know, the mechanic called his friend James, after finishing my car, and told him how it was doing. Then, a day later, James called me to make sure everything had gone well with his recommended mechanic friend! That was a surprise! ... What a nice man James is to care so much about his customers to call and find out how satisfied I was with his recommended mechanic friend. I told him I was super happy with the mechanic, the speed he fixed it in, and the low cost, and how happy I was to hear from him (James). I don't care if you've called 50 machine shops across the country and found one you figure you'll use. STOP! Call James, and TAKE YOUR ENGINE TO HIM! We just don't get this type of incredible service that James supplies anymore! I would think I was back in the 1960's and he was right down my street and gave me the neighborhood friendly service or something! I highly suggest this very nice and dependable machine shop owned by James. I'm gonna be 69 years old in 2 months, and I'm telling ya, we just don't get this lucky very often anymore to find this exemplary service from shops! If anything, we hear about how so & so shop charged so much and didn't do a good job after paying that much! Not so with James! He takes me back to when incredible service was THE MOST IMPORTANT THING in doing a job for a customer. James is a one of a kind GEM!

From the owner: Additional hours available by appointment! Proud to be Portland's newest* automotive machine shop…read morespecializing in cylinder head reconditioning/rebuilding automotive/marine/farm equipment and more. Competition/Performance & Custom/Classic Cars - all welcome! Additional services include: - Cylinder Head Surfacing while you wait - Crankshaft Balancing - Rod Resizing - Cylinder Boring - Engine Block Deck Resurfacing - Flywheel Resurfacing - Brake Drum & Rotor Resurfacing *AERA Member *ASE Certified Master Machinist *30+ years of experience