After he popped a battery into my wristwatch, (at an extremely reasonable price), about a month or…read moreso later, I returned to ask about getting a battery for my old iphone7. We spoke, told issues, after considering $65 battery cost, and effectiveness to the problem, I didn't buy. SO, he did not cheat me, by allowing me to buy a battery. He SUGGESTED it would not help my phone. It was an internal computer issue. After googling later, saw Apple no longer supported updates for that phone. Graveyard is on the Horizon. I hope this review Helps. I like the way this guy does business. Good luck!!

VERY DISRESPECTFUL, worst experience I ever had at a phone repair shop. Asked for a screen…read moreprotector and received a cracked one. once I showed him it was cracked he proceeded to just tear it off and told me to leave with threatening security. I then tried to scan the QR code to leave a review and HE COVERED IT WITH HIS HAND. DO NOT GO HERE AT ALL!!

Live in Downtown Frederick. Recently dropped my phone and looking for some sort of local repair as…read morewe have No Apple Store in Frederick County. Screen cracked and a doozey of one at that. Came in without calling or making and appointment. Located off 40 (take the Middletown exit on 70 it's across from the Weis). I brought my iPhone in and was immediately helped (smile included). My phone was immediately priced out ($120 is not bad at all for an entire new screen and screen cover) and the repair was only to take an hour as a part was going to be delivered from their Gaithersburg location. I have a 14 and if they don't have the part for your phone it's nice they have another store they can access. Great experience, good price. Will be back as I drop my phone a lot. They have cases too!

I have had 2 devices serviced at this location! Both time I was met with professionalism and a…read morerepair that was completed in a timely fashion

Had a broken iphone with no way to recieve txt or any other coms from the phone. Icloud account…read morepassword missing. Google account password missing. Apple phone support dismal. Google phone support helpful. Christopher "Chris R." at this Rt 40 uBreakiFix nailed it. Knew exactly what to do, clearly explaind costing and executed the plan perfectly. Gave us the exact time it was going to take and we were in and out within a few hours after dealing with what seamed like days on the phone with almost nothing. So heres to a great job!!! Thanks Chris for knocking it out of the park.

John is awesome. Super talented and knowledgeable. Fixed out iPhone battery with no issues, and…read morequickly.

Service Requested for my 4th Gen IPAD Pro usbc port broken…read more The Quality from John is superb. The Value he added to his work is honest, integrity and great work ethic. I will bring in my iPad Pro for him to replace the usbc port that was half working. I highly recommend John. Extremely professional and extremely nice. I've visited so many of these cellular repair shops and they either rip you off or charge you an arm and a leg. Not this guy. I highly recommend anybody from MOCO and Fredrick area to go to this guy because he stands by his business and is a good man. I have nothing to say other than all positives. He is a 10/10! My iPad wouldn't charge but he explained it still works but I would have to need to replace it eventually which I will with John. Thank you sir. I will see you again.

Mr. Case & Fix? More like Mr. Case & Can't Fix shit. So I lived about 1hr away from this place and…read moreI just so happen to be at this mall and went in for a simple screen replacement. Keep that in mind 1hr away. When I got my phone back it worked fine for about a week and the phone screen would just not turn on, it would be extremely glitchy. So I had to make the hour drive back 4 different times to this place because he could never get it fixed. A total of 8hrs was spent on driving back and forth because of the damn issues. Only thing I will say ye did give me a discount on the last replacement. I just can't believe it took 4 times for a screen replacement. Owner is a super friendly guy, but idk how far his expertise goes in repairing phones.

I suddenly noticed a major crack on my IPhone 15 max camera. I took it to the Mr.Case & Fix it and…read morethey were willing to fix it for half of what apple was going to charge me even with the warranty. Then it was revealed that I was just silly and cracked my screen protector, not the actual lens... But they didn't make me feel any more stupid than I already felt. Helped me pick out an even better lens protector for a great price. THANK YOU! Highly recommend this place.

Great communication, said exactly what was wrong with the printer and a good estimate of what it…read morewould cost to fix. Fast turnaround time. Highly recommend!

They did a great job of fixing my broken laptop case and were the first shop to respond to my…read moreinquiry. The part took a few days to get but the fixed the machine a few hours later. Great job!

My puppy stomped on my phone and broke my phone screen protector and my face ID stopped working. I…read morereally thought he had smashed that, but when Nick popped off the screen protector and replaced it, thankfully my face id was working again. The staff couldn't be sweeter - my phone was good as new in no time - I even left with an adorable new case and pop socket. They were super friendly, quick, explained everything and I was in the best hands. Very easy to find, clean and great shopping center location. Will definitely be back if in the area!

Great customer service. Luxse is a cool dude. He worked with my budget and we got it done. My…read moreiphone x fell in some water for a couple of seconds. Screen went blank nothing would work. Left it with them for about 6 hours and now it's working perfectly. Thank you guys so much. Go check them out if you're in the area

This business has relocated for unknown and unexpected reasons …read more I called in June to see if they were able to repair my Electro voice powered speaker. They said yes - Speaker brought in and 69.00 Diagnostic Fee paid - the were very efficient in determining My amplifier component was Blown -- They said I would need to pay for the replacement component up front and I authorized payment for "new amp " via credit card via textual and phone communication . I specifically told the Manager that I wanted Electrovoice OEM replacement components- They said no problem and speaker would be ready in approx 2 weeks . Segway -- 3 months later - they said delay was that they Did not have a Technician on Staff and job was on hold till they could find a replacement technician. I became somewhat suspicious when the manager kept trying to sell me on idea of getting a custom replacement speaker -- Told him , No Thank you sir-- Then he tells me That the future for investing was Cryptocurrency and they had a on site Bitcoin Vending Machine - that worked by digital payment . I told him I was Not interested and we needed to focus on the task of repairing my speaker. I had made multiple calls over the summer to check on the status . The Manager would not return my calls by text nor cellphone conversation. However, when I utilized someone else's phone with a different # , he would pick up the phone and answer promptly . I went there to see WTF was going on . He assured me that it was a labor issue . He needed more time. Long story short - he has some ? " Technician" "complete the repair" . I go to pick it up and notice that there is an aftermarket Brand Amp ... I said this was not what we agreed on . He stated when the initial tech ordered replacement OEM amp - it did not fit I said to him- that he did not order the correct Mfg OEM Why ? Because I personally called Electro voice in Greer SC and gave them the serial number and part numbers on back of matching speaker. They verified they had exact replacement and also offer a factory revamp and repair of my unit . I thought one stop connect would be a faster and effective solution I was totally Fooled by this Con artist -- I now have a speaker with incorrect bootleg part that still doesn't function properly -- I called to ask for refund and I would return the Bootleg amp . The manager has now moved the business ( He said that something unforeseen had occurred and they were in the process of relocating to Herndon). He has stood me up with more excuses beyond reasonable and professional consideration I have been more than patient - trying to give the guy a break ( that was my Mistake ) He refuses to answer my call . I would like notify the Police but this is a Civil Matter -- I would not let these people change a light bulb in my flashlight -- This Business is unethical , unprofessional and totally inept . Guess I will resume our discussions in small Claims Court -- Bottom Line : Stay Away And I do not believe Yelp and its reviews as well .

Great price and service! Fixed my cracked iPhone screen in just 20 minutes. Highly recommend.read more

I received outstanding help from It Needs Help when my computer was disabled by ransomware. I am…read moreelectronically challenged, but Van took my calls, met with me a few times, texted me from Costco with a picture of the laptop that would be most useful for me, cleaned out my old computer, gave me a lot of advice- then showed me how my phone was way overdue for a replacement. Highly recommended!

With as much as we do on our computers now, nothing puts me in a panic more than when my laptop…read moregoes down! No banking, no work - I was paralyzed. I am so thankful I found ITNEEDSHelp. In a matter of minutes after bringing my computer in it was like a huge weight off my shoulders. Van and James are the Best IT Support ever. Van returned my call from my message in the evening before almost immediately after I left the message, I was in there the next day and he had it running in no time. They fixed the problem immediately and went above and beyond in checking my laptops performance and update status. Van explained to me everything he was doing, why he was doing it and what was and was not needed. He cleaned up my laptop, added more memory all at a very reasonable price. If you need any help with your small business, home office, printers, computers etc. I highly recommend this company. I cannot say enough wonderful things about them. It is such a relief to know there is such a great company as them if anything ever goes wrong with my computer again. The knowledge that they have is just mind-boggling, you can tell they have been doing this for a very long time and are very good at what they do.