Emailed me back immediately, concise and to the point. I'm a young woman also, so going into any…read moretype of car shop is intimidating. These guys were very nice and I felt safe there!

The only thing I regret about going here is that I didn't write this review much sooner because…read morethis place deserves 5+++++ stars. Sure, go online and I'm sure you can find places to get the same batteries about the same price from a dozen places, so how do you know where to go? You to the place that goes ABOVE & BEYOND what any customer should/would expect to provide A++++ customer service. Remember the days when all locally owned businesses had that "small town/everybody knows your name" type of service and relationship with their customers? It's MORE than that at Battery One. I needed to get replacement batteries for my motorized scooter before I flew out of the country early the next day. The batteries I need aren't normally in stock at battery places so I was relieved to find they had them, but would be closing in an hour. GPS said it was a 45 min drive, so I jumped in the car but it was rush hour so traffic was bad. When I called from the road, they assured me they'd stay open until I got there. I finally arrived right at closing time and bought the batteries. Because I had never put in batteries before, they kindly offered to do it for me even though they were now closed. He got some tools, took out all the screws in the battery case but it wouldn't open. We both looked to see if there was a screw he missed, a secret clasp or some trick that he/we missed but no luck!!! The only thing he thought might work was to drill out the screw holes in front so it would release, however, he didn't have a drill in the store. He said the Home Depot, which was about 10 mins away, would probably do it for me for free and that he'd even wait for me to go there and back since I was in such a bind. I almost wept! By the time I got to Home Depot, got help and came back, another 30 mins had passed. As he patiently changed out the old batteries, we chatted casually and I found out he wasn't the owner but he knew that the owner wouldn't mind him keeping the store open to help. He also said he was supposed to be playing at a softball game right then but he didn't mind being late. Wow. I felt terrible. But SO impressed by his kindness. After he put the batteries in and made sure the cover was back on the best he could, he even waited for me to take a quick ride around on my scooter to make sure everything was working before he helped me load the scooter back into my car. It was an hour and 15 mins after closing, but he gave me a warm friendly smile and wished me a safe drive home. OMG! You'll never get this level of care and service from a box store or Walmart. Like I said, batteries are batteries. But this kind of service is unheard of! Thank you Battery One. THANK YOU!

I checked all the big box stores for a specific key fob battery and they didn't have it, but this…read moreplace did. Before they let me buy the battery they actually checked the key fob battery for me and verified that I didn't even need it. They volunteered to clean it out and wasn't going to charge me but I chose to purchase a battery as a back up anyway. It's a small Mom and Pop shop in Frederick, so even more reason to support it. They also sell all kinds of batteries, including basic batteries that you would normally buy on Amazon for slightly cheaper than Amazon prices.

This is truly one of the best places to go to get batteries and related equipment…read more I go there knowing they are going to have the batteries I need and at a fair price. They don't just stock common batteries; they stock those hard to find batteries!

Stopped in to get a few watches sized. The level of service was far above anything I expected!…read moreGreat team, worked fast to get me out before I had to be at work, and made sure everything fit comfortably. Even went back and made a minor adjustment at the last second to make sure it was perfect. I absolutely recommend them for anything you need watch related. Will definitely be back moving forward!!

Excellent customer service I am from out of town. My nephew that's a major league. Baseball player…read morebroke a very expensive chain and Danny fixed it basically on the spot and did an excellent job. It's extremely expensive. It was really nice to get this old time. Customer service. Thank you

Very nice and skilled guys. Ive worked with them many times and the prices are always fair and are…read morea good value. They offer lots of services- headliners, carpet, seats. I always recommend them. The few bad reviews are surprising because every time Im in there theyre busy with tons of happy customers

the driver's seat in our Chevy pickup was badly depressed, no cushions left. In about three…read morehours, Joe's team rebuilt the seat and it feels and rides like new. Great job!!

As an authorized Mac service center, they are very friendly, fast with the non-warrenty repairs and…read moreresonably priced. I hope never to need their services again, but if I do, I will definitely return.

I was very happy with the service I received. The salesperson was matter-of-fact in terms of what…read moreto expect with my broken iPhone, and the mechanic (or whatever you'd call him) was quick, polite, and managed to solve the problem (a disconnected home button) without charging me a dime. I had a much better experience than I expected, so for that, 5 stars.

Outstanding service! I called them first thing in the morning for help with my broken Bosch…read moredishwasher. Luis was out to my house by 11:45. He quickly diagnosed the problem, had the necessary part on hand and had me washing dishes again by 12:15. It was a bit expensive -- $275 for the diagnosis and the labor to fix the machine, plus the cost of the part ($126) -- but it was well worth it! Other less expensive options couldn't get a technician out to my home for weeks. A who knows if they would've had the part in stock? JB saved me from nearly a month of washing dishes by hand.

I would like to add my voice to the many who are praising technician Luis. He quickly diagnosed…read morethe problem with my (almost new) Bosch dishwasher and quickly got it up and running again. I am thrilled to have discovered Luis and JB Appliance Service. First Class service!

I woke up this morning with a dead battery. Got a jump start and headed to work. Called Battery One…read moreon S Potomac Street in Hagerstown MD to see if they had a battery for the car and they did. I drove over on my half hour lunch, battery was installed AND I had time to get lunch and be back to work in 34 minutes. These gentlemen are on their game! HIGHLY Recommend

Great place very knowledgeable people and very friendly and very willing to take time out to make…read moresure you leave happy.

I don't get it, you think a small business would be polite on the phone to try and get customers. I…read morefelt like I was bothering this woman at work. I had questions about pricing and she seemed annoyed. She didn't even say goodbye, just hung up the phone. I will not be doing business with this place. There are plenty of other places I can take my lawnmower to. If it was an owner I spoke with thats a shame but if its an employee?? Then you just cost your boss business.

OMG...how wonderful this place it. I called on a recommendation from another Mt. airy resident to…read moreget my snowblower fixed. As i was talking to the girl she said do you want us to pick it up...(what..pick it up!!!!..no way) YESSSSS.. i was never so happy to hear those words!..and it would have been same day if i had heard the phone ring. They picked up my snowblower 2 days before a snow storm is supposd to blow in and it was fixed the SAME DAY and DROPPED OFF. I love this place!!! Great service!! thank you guys!!