Absolutely love Johna (sorry if I misspelled) and her entire team! So clean and bright and…read morecalming. Have had several services so far and will continue to come back for more. Thank you so taking such good care of my daughter and me! Back next month for micro needling and can't wait to see the results!

My entire experience was meh. The phone rang a lot and they don't have a front desk host to attend…read moreto it. My Esthetician didn't seem to know about the products. I felt like I just got a bunch of stuff slathered on my face, the Esthetician also left the room multiple times and just talked in the hall outside of the door. Also their laundry was just over flowing and piling up. Save your money there's a lot more choices. But, I guess you get what you pay for. An extra star for being budget friendly, but that comes with a cost I suppose.

I did not expect to leave a medspa feeling genuinely appreciated. Perhaps the last place I went to…read morehad bad energy or something of that nature, but I truly felt loved and seen today. I went in for a consultation where I got to share all my aesthetic insecurities. Despite the vulnerability, I felt empowered to make the right decision for me. Further, my decision was treated with respect which made me feel more confident about moving forward. I ended up getting masseter Botox for my TMJ. My injector made me feel comfortable and even provided me with anxiety relief tools. She was precise, patient, and provided wonderful patient care. Unfortunately, my injector is no longer at this business but I'd be willing to see others who are also qualified and experienced. I also appreciate the complementary 2 week follow up because it alleviates any concerns about possible complications.

Very similar review to the average of those here. It is about half and half. The studio is very…read morebeautiful, everyone is nice, but it is overpriced. I have only had Dysport, nothing else and recently went to an equally if not a better location for similar injectables at the Vancouver waterfront and it was a fraction of the price. You can also find Groupons (then cross check their Yelp reviews) for a fraction of that. I usually prefer to do lasers etc when I travel because it is MUCH LESS than of the price for the same treatments in the states, but I usually get Botox at home. Overall the vibes are weird, cons of treatments (other than dangerous) aren't really shared, or alternative options for the look you want are not shared (if not sold here) similar to other reviews. I originally tried Dysport in my massetur muscles in my jaw for tension. It helped of course but I did notice slight jowling after which I found out was correlated/caused from Botox in the jaw from tiktok vids. Needless to say, it isn't addressing the underlying problem and is just a bandaid. My last appointment here, I shared I wanted to look a little lifted and refreshed mostly under my eyes. I had done lasers and microneedling in the past which helped, but was short lived. Now -- more thanks to tiktok -- I probably need to fork over for sculptra or sofwave. This will NOT be fixed by injectables. My nurse told me she could do a little cheek filer and some other filler around my face. Mind you, I'm terrified of filler. Potentially I would want a facelift down the line which I have heard can complicate that process, but mostly I don't like the bloated look, it is often so obvious and then you become blind to it, keep getting it, and look crazy. Especially in the cheeks. I already have full lips so I don't need that. It was sold as if it would even out my face and give more balance, and I thought about it, did trust the nurse, who had great texture but who's own filler was still a tad overdone, making me a little wary. It's not like Botox where it wears off over months. You're getting it "dissolved" or whatever with little lumps lying around forever, so I wanted to take the time to think about it and ended up canceling. I could see others being very pressured and trying at the appointment even though I'm sure this is as overpriced as Botox and it gives you the vibes they're trying to hit a metric. They should give you options--even if they don't offer the treatment--for the result you are looking for.

I highly recommend Leilani! She did a lash lift and a hydra facial. Great vibes! It was easy to…read morebook. It's my second visit here- I will be back

Update: The owner, Britney, personally reached out to me to apologize for the situation and offered…read moreseveral resolutions. By the end of the call, we were able to resolve the matter fairly (in my opinion, at least). I really appreciate her willingness to see the situation from my perspective and her taking accountability for the misleading wording on the website. I'm now taking back my comment about the spa being "shady," since it has become clear that this was an honest mistake. However, I still stand by my concern that the membership terms and wording should have been much clearer from the beginning. I'm glad Balm took my concerns seriously and made an effort to make things right. I hope the website will be updated soon to provide more clarity, so issues like this can be avoided in the future. I had 2 laser hair removal treatments here. While the service was nothing to write home about, the way this business handles its memberships is incompetent at best and shady at worst. I signed up for their LARGE LASER MEMBERSHIP, which is advertised on their website as having the benefits of "Any 1 Extra-Large Laser" and "Any 2 Large Laser" each month, with savings of $304/month and a retail value of $603 (screenshot below). Maybe I'm delusional, please let me know, but how is anyone supposed to interpret that wording as anything other than 1 extra large + 2 large services included? Even their own membership portal shows 3 separate coupons for these 3 services. I had my extra large laser with no issue, but when I came back for the 2 large services, the tech told me I actually had to choose between the extra large and 2 large services (?). I ended up having to cancel my appointment and go home. Their manager reached out via text and basically admitted that the wording on the website AND the membership portal is misleading, and that I actually did have to choose between the 2 options. I asked for a refund because I wouldn't have purchased the membership had the terms been clearly stated. Of course, they refused. At this point, I've given up on trying to get a refund. I don't have the time or energy to keep going back and forth with these people. I'm posting this as a PSA for anyone considering signing up for any of their laser memberships: ask a lot of questions before giving them your money.

Lisa White saved my hair from looking like a hot mess!! My hair was like three different colors…read morefrom failed diy attempts and had little hope but now im buzzing with how good it turned out. She's super sweet and has great attention to detail. I'm not great at speaking up when I don't like how something looks but before I could even work up the courage, Lisa noticed right away the color was a little off and went straight into action to get it to perfection. She also saved as much length as possible when I was fully expecting most of my hair to be chopped off because of the damage. Thanks again Lisa!! :)

I went for a blowout and overall, it was fine. The stylist was very sweet and had her dog with her,…read morewhich was a joyful surprise. That being said, I'm used to blowouts from Drybar and this didn't deliver the blowout I was hoping for given the price tag. Not a bad experience, but probably wouldn't return for just a blowout.

NURSE SANDA rules! It was my first time getting my lips filled. I heard a lot of horror stories and…read moremy lips were particularly hard to work on as they were VERY thin. They turned out plump and sumptuous! They are perfect! And what a huge difference they made to my self esteem. Truly, it was a night and day difference to my face! I LOVE having lips! I will continue using Sanda for years to come. She is an artist!

I get a lash lift here to treat myself occasionally I love the experience and most of all the…read moreresults. I've been a customer for over a year and reccomend to others often since they ask me where I went

I got a custom 75 min facial here. The place is very clean, cute and in an easy location downtown…read moreto access. I appreciated how the lady explained all the different products she was using, however I was quite disappointed in there being no extractions (standard for a facial) and was left with a sticky residue on my neck. It was also pretty pricey for what it was. While it was relaxing, I can't say I'll be back as I still have clogged pores/ blackheads.

I've seen Kimmer for some time now who is super knowledgeable about skin care and just nutrition in…read moregeneral for your body. Hands down my favorite facial I've ever had. I get the micro-needling which isn't the easiest facial to sit through but for me it's not too bad. I've seen a huge improvement in my skin. I had another facial with someone else when she wasn't available and I didn't see much difference in my skin. But every time I've seen Kimmer it's been a delight. She also is really good at massages as well! (You get a bit when you do the microneedling).

I've continued to go for the past few months and gotten several new treatments. Everyone is…read morefriendly and helpful. I've gotten great value from my memberships.

Dr.Jodee walks you through everything and is very talented! She is also very gentle and kind all…read morethe staffs are also very nice and welcoming. I've been coming back to this place for about 2 years now and satisfied each visit!

Martha is the best. She is extremely knowledgeable, informative, friendly and great at what she…read moredoes! I've gotten a lot of micro needling and IPL. Martha has also always recommended products that work well with my skin. I won't go to anyone else for my skin care needs.

Thai was wonderful. this was my first visit and she took so much time with me. I'll be back here…read moreand will request Thai. the staff was wonderful.

Been coming here for over a year to see Aesthetician Jessica (for facials) and Nurse Tracy (for…read moretox) and couldn't be happier. Clean and inviting space, staff is always friendly and available for questions. They are also great on following up after services to check in. Couldn't recommend enough!

Super easy to communicate with them. I was messaging their studio manager and got personalized…read moreservice. Promote this person! They are good for your business. I was looking for something but they actually truthfully recommended a different type of doctor. I appreciated their honestly!! I will be coming back.

I had a facial by the owner probably 14 years ago when I was in my early 30's and her words have…read morestuck with me for over a decade. At the end of the service she said (verbatim) "your sun damage is *gasp*.... breathtaking." I have not and will never forget it. I am constantly told by others that I look at least a decade younger than my actual age (now nearly 50), but somehow this woman planted a seed that won't die in my head about how old I look and how terrible my skin is. The facial itself was forgettable but psychological damage from her callous and totally unnecessary comment is not. Spend your time and money with someone who cares about not only about your skin, but your confidence and helps build both.

I have been seeing Keri for months, due to circumstances out of my control, I had to cancel. After…read morethat I got a rude message with fowl language. This is unacceptable and unprofessional. I do not recommend her. You don't treat customers this way. Show them respect and understanding.