We had HD connections complete our new custom home install. They completed all AV wiring, home…read moresecurity, camera installation and a Cell booster to our new home. We spent a significant amount of money with them. Once we worked out a few kinks with some HDMI wiring and our Cell booster while finishing the home everything worked well. Our issue with them (Amanda, Dan) is our cameras are not working. We contacted them and they came out for $150 service fee and told us our power cord was not working. He did not have a power cord and told us to order one. We replaced the cord and the power came back but our router is not working. We were then told to call the manufacturer and it was not their issue or they would charge another $150 to come back out and try to access the situation (which was not figured out on the first visit). I told them I would drop the router off myself but received no response from Amanda. I understand this to a certain extent but I would think since they did the whole home installation they would help us out to get this fixed. We have been paying a monthly service charge for over 4 1/2 years on top of this. We also asked to see the contract we signed for the monthly service fee which we thought was for 4 years but Amanda said it was for 5 years. We still have not received the contract we signed and have not received the phone number for the Manufacturer. I would highly proceed with caution, especially if you need any help once they complete your install.

We looked at a lot of different companies to help update our security system, theater room and and…read morefew other odds and ends. HD connections gave us a comprehensive plan with different options in terms of timing and order of importance based on our needs and wants. I am SO glad we opted to go with them. Ben, Dan and Amanda are FANTASTIC and we could not be happier with the work preformed. We are already talking about the next level of updates and will absolutely be using their services again.

Carl made things good and I was mad when I posted the review as I didn't give Carl time enough to…read morecontact me. The real positive is first is the system they installed is great.........and Tyler their installer is fantastic! My apologies to Carl. My fault for being impatient. I just had SSS fix my problem [10/24/19].. Carl contacted me in a timely manner and Tyler the tech just updated and fixed all my issues. Stellar consumer service!

When we built a home in 2013 with Saddletree homes we had a very large budget for home security and…read moreAV wiring from Site Sound and Security. Part of the package from our builder was a 2Gig home security and control unit, several modules for controlling lights, a compatible thermostat and one year of monitoring from Sight Sound and Security. Unfortunately after the first year was up Carl the owner of Sight Sound & Security refused to give us access to the unit anymore and will not return calls or emails. Saddletree attempted to have him contact us but pretty much told us to give up. So Saddletree gives you the basic unit and some control modules but unless you continue to pay Sight Sound and Security it's useless as Carl locks out the system with an installer code and won't change it. The last email I sent Carl was nearly a year ago and I promised him if he did not give us access to the unit which we own I would write an honest review of his business so that others could avoid him. He again did not respond. Buyer Beware.

Great young men took care of me. They identified what needed to be done and fixed it.read more

We use FLS for our home and for our agency. we find Rob, Deb and team to be a co who is honest, and…read moredelivers what they promise. I did a ton of research on different local and larger companies, and Frontline was my top choice. When we met with them, I knew right away that they would be the best company based upon the professionalism of their customer service and their presentation. We were pleased that our rates would be low (and are locked in) and when installation day came, everything went well. The technician was super professional and knew the equipment well and took his time making sure everything was just right. Ultimately, we're really pleased with the high level of service and we are are working with a group we trust. Thanks team Leo and Veronica

My husband and I were looking for a home security system. We were referred by my husbands brother…read moreand decided to give home front defense a call and set up an appointment for a quote. Homefront defense sent Garret Myers and he was beyond helpful!!!! Not only did he explain everything into detail about what they offer and their different packages for home security But he also answered all our questions and concerns and provided amazing recommendations. Thank you so much garret! If you are looking for a home security go with home front defense. You will thank me later!

I had the pleasure of meeting with Garret, and discussed all the options available and what really…read moreworked best for our house and needs. Really could sense he wasn't pushing a product but more of a relationship and experience. The system works wonderfully and is easy to use. The installation was on time and efficient. Absolute great company and experience!

This company is wonderful. In the 2010-12 timeframe, we had an apartment in New York City and felt…read morethat someone from the building staff was going in and out. We purchased a clock but it was unreliable (not their issue - it was a supplier fault). The folks at Palmvid were blazingly fast in replacing it and ultimately, we settled on a lamp and BOOM - caught the perpetrator! We took down the entire building supervisor and porter team who were systematically taking advantage of the residents! This company was so helpful and did everything remotely. Countless phone calls by us pestering them to make sure everything worked as advertised and at every turn, we got way more than our money's worth. Completely trustworthy! Thanks guys for the wonderful help and support! See the photo of the thief in action digging through our drawers!!

I ordered a plant 1st in October then had to change to an air Purifier. The 1st one I recieved…read moredidn't work so I shipped it back for a replacement. The 2nd one worked but there was a flashing light on the bottom of it that alerted the staff that it was a spy cam and by the time palm vid sent me some stickers to cover the light, it was too late. It had been discovered. They, the workers at the facility, started unplugging the device and turning it away from the area that I wanted to record. I told representative at palm video that it was known but they didn't do anything to help me such as send me a replacement to be used in another area in the room . I wasted $163.00. I should've been offered a different device that I could have placed in another area in the room since it wasnt my fault that lights was flashing , and the people figured out they were being watched. Palm vid should have sent covers for the flashing light when they send the spy cam, especially since they knew that the light flashed to signal it was working.I thought everything was " in secret " and not detectable. I need a good one to do what I purshased it to do. Everyone at palm vid is nice and courteous but that's not helping me now,

This company ended up destroying my system. They sold me a 4 year warranty that they didn't honor…read more The company that took over their book of clients is unethical and tries to tell you you have to replace your whole system when it is not needed.

This business went under, and (kind of) sold out to One Source Home Service. They promised me…read moremultiple years of service calls when I spent thousands with them on a furnace, and continually assured me I'd be taken care of. They left me with a bad furnace with a motor that didn't run and One Source wouldn't fix it for free - so One Source is not honoring any of the services sold by Mountain View. I was swindled by this company, even though they seemed great at first. Luckily they've closed up shop here but wanted to make sure this was known in case they re-open, and also for customers to know that One Source Home Service isn't really taking care of the commitments for this company that they purchased, which is really a shame.

We had a minor issue with a beep in our house during the holidays. They FaceTimed us and explained…read moreour alarm system, fire system and carbon dioxide system and explained what each box was used for. We called last minute and they were happy to help. Will use their services again in the future.

Cheyne and his Tech were great. Would use again. They were on time and professional.read more