I had THINK Smart Security install Jellyfish Lighting into my existing home. I cannot recommend…read morethem enough! The whole process was professional, smooth and effortless. From my first contact through the finished product, I could not be happier. The install staff went above and beyond to exceed my expectations. If you're looking for a professional company to take care of your home - give them a call!

Home security is just like computer back ups. We do not remember about it until it's too late. Do…read moreyourself and your family a favor - call Think Smart. Ask for Eric, he is a great person and extremely knowledgeable when it comes to home security. Peace of mind is priceless.

Mindy from the office was extremely friendly and professional to schedule with. Rich, was very…read moreprofessional when he came on site and diagnosed the problem we were having within 30 minutes, when two other companies couldn't figure it out and quoted us several labor hours to diagnose. System Links pricing is competitive, they are friendly and great to interact with, and most importantly, they are extremely competent and do good work. Can't recommend them enough.

I highly recommend system links of Colorado for security cameras and service. Rich came out and…read moretalked to me about what I wanted and what I think I may need. He showed me a variety of things and suggested a variety of cameras. I ended up going with The 2K cameras and color. The installers, Gabe and Kyle were great. They were prompt and they were good and weren't satisfied until I was. I would most definitely use system links again if I upgrade my system. You can't go wrong with this group.

Jeff just finished completing an installation for us, and we are more than satisfied with the…read moreresults. The equipment Jeff recommended has been great and has truly been an upgrade on a number of fronts, and his dedication to a job well done and customer service is really above and beyond. He showed a level of commitment to our job that was really remarkable, and I would recommend and hire Jeff again in a heartbeat. Definite 5 out of 5 stars - highly recommend

Jeff was very quick, thorough, and honest when he repaired the damaged Ethernet connection in my…read morehome. His service was a great value, and I would definitely call back for any security or network related needs.

Old tech, bad service, and terrible interface. These are the pillars of ADT. Seriously, stay…read moreaway. Go buy some cameras that link up with your phone and you are already a better security specialist than ADT. They are the mall cops of home security,

Go with somebody else. SERIOUSLY! Like, a fake security camera would do more for you at this…read morepoint... You'll probably spend HOURS on the phone, on hold as they bounce you from one department to the next because nobody is capable of handling finishing your install, that the technicians cannot do, because the customer service reps on your hour/two-hour long phone call didn't set up the account properly... It's now been 8 days and they still haven't finished it and are still talking about charging me more money for labor/parts for things I already own and are already installed (2 years ago) but they have to replace, because someone else at ADT screwed up... So ADT messes up and the customer has to pay. In the meantime, they refuse to active the service because they aren't done installing everything, so the house sits un-monitored.... Trying to talk to customer service and after 5 hours, 11 minutes being bounced around between departments. Ask for a supervisor to help: disconnected. Start over from the very begining every single time. Transferred again, no help, transferred back, hold for another hour, etc etc etc 100% incompetent. Their hold system: "We care about your time" That's a flat our lie. They care about stealing your money and providing you ZERO service.

A nonprofit I work with uses Vivint. We've had very mixed experiences, making it difficult to know…read morehow to rate Vivint. The person who installed our system was great. He was friendly and thorough. My only concern is that he told us we would need two panels for a building of our size and another agent who came to our business said this was not necessary and that it was costing us extra money. I don't know who is correct and am willing to assume it is two different professional opinions about what is best. I really liked both gentlemen who came to assist us, though. The person who installed told me that I could contact him directly if there were issues. Over the first week, a camera started to droop. I contacted him and he came the same day to fix this. I was impressed. My biggest concern is equipment. In the first five months of service, we had to replace three pieces of equipment that were not working. It took over 3-hours of our time to resolve these issues. Customer service is very mixed, but it is concerning that we had to contact them about problems 3 times (two of these were for the equipment that needed to be replaced mentioned above). This does not strike me as the most reliable equipment. One the first issues, I repeatedly have customer service tell me that what was happening was not possible. Two different individuals completely dismissed my concern. Finally, a third representative listened and resolved the issue. The second experience with customer service was much more positive. It was using the chat service and we quickly resolved the issue, even though it required replacing a piece of equipment. The third time we contacted customer service it was mixed again. I began with the chat feature. I had to repeat myself. The person told me that we did not have two panels as I was looking at the two panels. I ended the chat and called customer support. The first person I spoke with was friendly and recognized the issue was out of his level of experience, so he transferred me to someone else. This is great professionalism. We all have our limitations. He recognized it and did the appropriate thing. The third person, too, was wonderful in working through the issue, which resulted in determining two pieces of equipment needed to be replaced. My only concern was that this is right before the holidays and they are not able to get the equipment replaced before the holidays, which is a time we were very concerned about having it working properly, especially as we have had some suspicious behavior around our building. When I voiced concern about this, he initially used the line, "we are not able to." I clarified this with him, and he then acknowledged the that it is possible, but Vivint's policies preclude him being able to resolve the issue before the holidays. He transferred me to billing about getting a credit since we are not able to use the equipment for two weeks during a critical time. At first, the discount they offered was pretty much insulting. I voiced my concern and she was able to get me a better discount, but honestly still not what I feel we deserve given that 1) we have had to replace 3 pieces of equipment due to equipment failure in 5 months, 2) we have spent over 3-hours of our time resolving equipment failures, and 3) we are not able to use the system during a higher risk time for break-ins. I accepted the second offer but am still not impressed with their solution or credit. Overall, the technicians the come to the building I would give a five stars, despite their different opinions about what is best for us. The chat customer service I would give a 2 stars. We've had mixed experience. However, given that twice people completed discounted my experience causes me to give a 2 stars instead of 3. The phone support I would give 3 stars. Again, it was very mixed. The first time two phone support agents denied what was occurring was possible. The third person listened and resolved the issue. The second time, both support agents were very good. Billing I would give a 2 stars. I do not think the reimbursement we received was fair given the amount of time we spent resolving the issue and not being able to resolve the issue in a timely manner.

If I could give zero stars I would. They definitely get you on the sales pitch. Set up was…read morehorrible and they left our house with our doorbell broken and equipment that we paid for not even set up. When we scheduled to have a tech come out to finish up the set up, they never showed and when I called the rep to let him know the tech never showed, he responded and said they came but no one was home even though we were home and we have cameras to tell us when someone is on our property. So basically the tech lied about coming. When we finally got someone scheduled to come out to finish the set up and fix our doorbell, they told us we needed another piece of equipment to fix the doorbell even though it worked fine before they touched everything. The equipment cost another $60 but the tech said call your rep and get him to cover the cost. I spoke to our rep, his name is Ali and he said he would handle it. Well he never did and Vivint charged me for it. When I reached out to customer service they said they just needed to speak to the rep Ali to confirm that he said he would cover the cost of the equipment. I reached out Ali letting him know that he needed to contact customer service to let them know he was going to cover the cost so I could get reimbursed and he has basically ghosted me. So unprofessional. Once he got his sale he has moved on. Do not recommend going with Vivint. We had ADT and they were cheaper and the reps were much more professional. I would cancel at this point but it's too late. Stay away from Vivint!

We had a minor issue with a beep in our house during the holidays. They FaceTimed us and explained…read moreour alarm system, fire system and carbon dioxide system and explained what each box was used for. We called last minute and they were happy to help. Will use their services again in the future.

Cheyne and his Tech were great. Would use again. They were on time and professional.read more

My family and i walked into the xfinity store to get my fiancée and new iphone for his bday, and…read moreMiss. Syomone Johnson really helped us through the whole process so diligently. She was so nice, professional, and understanding without being pushy, rude or demeaning. She knew the assignment and handle her business and ours in a timely manner. Thank you so much girlie, we appreciate you and will be back for another phone soon

Extremely poor customer service , They have made my duty as a caregiver and POA for my elderly…read moremother extremely difficult in trying to close her account, I have sent them the POA paper work and I was told that everything was taken care of and there was no need to return the modem... Now they are billing me 100 dollars a month for the modem they specifically told me not to return.. When I called to resolve this the customer service representatives were rude and unwilling to help and said there was no record of POA or last conversation on record and refused to help me or give me a email address to resend POA paper work... I give them the lowest rating possible...

This company installed and has monitored my alarm system for 20 years now... I'm thinking of…read moreupgrading my system and I am going to have them do it... that should tell you everything you need to know.

Roger and his technician installed a security system for us a few months ago. They were extremely…read moreprofessional and efficient. The monitoring is great. We had a hardware issue, and Colorado Springs Alarm fixed it right away. We are very pleased with both the products and the service.