So I came in to get my screen fixed, my phone worked great…read more When the screen was fixed, the phone stopped connecting well, and it became impossible to make calls It appears that the antenna was damaged during the repair. I was offered the cost of the repair as a credit for a new phone, which I had to decide on without being able to research it (with no working phone) I accepted, tho it was out of power, so I couldn't verify it would work. It didn't come with the stuff required to charge it so I had to get that too, go home, charge it.... Only to find out this phone was locked, when it was sold and labelled as unlocked. I had to go back again, and they exchanged it right away, and it didn't cost more, but all in all it was a mixed experience. The repair effectively bricked my phone - so getting credit for the repair, rather than for the phone itself felt like I was worse off for having come here. Then I had to fork over more money to get a new phone, which I obviously would have been better off doing in the first place instead of trying to get this repaired. I had to buy a phone without researching it, and even then it didn't work right away. The second error with the unlocked phone was a minor one, but compounded with the whole repair-wrecking-my-phone, it felt like a lot of hassle, low value, and not a great arrangement. I'm sure other people will have better experiences, but its hard for me to say it all went super well.

Gone In because camera fail on iPhone. Was quick service on this. Very surprised and happy…read more Should have gotten phone from them. They have phone cheaper than on line and 30 day warranty. They know they stuff very knowledgeable people.

It's rare that I award 5 stars to business on my first visit. Mobile Klinik deserves it, and more…read more Customer service exceeded my expectations. Plus, despite being busy working on someone else's order, the person at the desk recognized that my issue was simple, and fixed it in less than 10 minutes. And the price? MUCH MUCH better than the competing Fix/Break services. Mobile Clinic will be my first destination whenever I need anything mobile fixed, or if I want to buy a used phone.

If I could rate 0 stars I would. Took my phone (iphone 6) in with a broken screen, was told 45…read moreminutes. After waiting 2 hours my phone was handed back to me with the same smashed screen and now a home button that doesn't work. I told them this was unacceptable and they accused me of having my phone worked on before (which I had not). They then told me they needed to keep it overnight or return it to me as is. I left it overnight as it was in no working condition. Returned the next day to pick it up. Phone was still not ready! Waited another 1.5 hours to have it returned with a wobbly home button and damaged LCD/LED screen (which apple has quoted me $350 to repair). All they did was apologize and state they didn't know how that happened. I was asked to take it to the Mobile Klinik at St. Laurent and given a 20 dollar phone case as my screen is still not fully attached. I will absolutely not recommend any of these pop up phone repair shops. It's worth the wait at Apple.

I recently went to Mobilinq Ottawa at Place d'Orléans to have my old cellphone repaired…read more Thankfully, Mohammed was on hand and, providing courteous and professional service, got the job done in no time. He also patiently helped me set up (if not quite master - but that's no fault of his!) my new phone. I will without hesitation return to Mobilinq Ottawa for advice etc. about my cellphone in future - especially if Mohammed is on duty. Glenn McAllister, Orléans June 2025

Mobilinq Orleans provided great and efficient service at the best possible price. Akash was quick…read moreand very competent. The best place to go to in Ottawa for cell phone repairs. (a damaged phone made new again) Highly recommended!

Reliable service, amazing customer service and friendly price for everyone. It was my second time…read morethat they fixed my phone.

Twice, hardware wouldn't connect properly. Cellular Pro's repairs were faster and less expensive…read morethan we anticipated. Excellent service.

today i went to the store as a repeat customer...owner quoted me 45$ to remove stuck sim…read morecard.said it would be an hour to repair cause he had to pull the phone apart,,, i thought it was expensive so i went home .removed two screws,removed the stuck sim card in all but two minutes beware.....not customer oriented but money oriented get a second opinion...

From the owner: A Canadian family-owned business, we do professional, highly specialized repair solutions and…read morehigh-tech services at very competitive prices! We repair, service, revive & refurbish iPhones, android smartphones, iPads, tablets, laptops, computers, video game consoles and more in the Gatineau / Ottawa area and surroundings. Une entreprise familiale canadienne, nous offrons des services de réparation professionnels et spécialisés à des prix très compétitifs! Nous testons, réparons, et remettons à neuf tous vos iPhone, cellulaires Android, iPad, tablettes, laptops, ordinateurs, consoles de jeux et plus ; dans la région Gatineau / Ottawa et alentours.

I needed a quick fix on my iphone and didn't look further than Mobile Klinik because it offered…read moreservice in less than an 1hr. I drove from out of town for this very reason, when I got there, they said it could be ready for the following day. Huh? When I mentioned their ad, they said, yes, it will be ready in less than an hour once we get to it after these other phones that are first. Additionally, the rates were exorbitantly high, I was surprised and asked if this was more expensive than Apple...he said...'I don't know', which if you're in this business, is either not true or simply lacking business saavy necessary to serve customers - I would have been willing to pay extra if the ad was actually true. 'PROFESSIONAL SMARTPHONE REPAIR WHILE YOU WAIT'.

Definitely do not bring any equipment her. I brought my iPad to the location in Ottawa and they…read moredamaged the mother board. They then said they fixed it and will send it to a toronto location for pick up. At that time, I asked them if the toronto location would call me when it's ready. Another 10 days past and no call. I called the Ottawa location and left a message for the manager to contact me because I did not here from the toronto location. Another 3 days passed with no call. I called the Ottawa location back and asked if he had sent the iPad as her promised 10 days prior. He kept blaming the mail courier service and not apologizing for the delay. The Ottawa location then gave me the tracking number for me to track the package why? When I contacted the toronto location they said the package has not been received and I should call the Ottawa location. Again why? On top of a this, they outsource the work and promise a 90 minute repair. What a scam.

Got my first phone plan and Tae at the front was so so kind, fun and helpful. She answered all my…read morequestions and made the experience a breeze. COVID precautions were great. Only 1 customer in the store with an employee and there is a rope at the front so people don't just walk right in the small ish space!

This place is plain useless; all they do is ask me about my cell phone and who my plan is with. I…read morereceive much better help from their Merivale Mall location so I save my trips downtown for other things.

My wife and I went to the Rideau Centre store on Friday night to buy a new cell phone plan for our…read morefamily. We had arranged to meet Abdul to look at cost etc. He was very calm, patient and knowledgeable! We agreed on the plan and waited to have our order processed. Unfortunately, the computer system went down and we had to wait a couple of hours to have everything done. It certainly wasn't the fault of the staff. Abdul and the store manager, Sarah( I believe she is the manager) were absolutely fantastic! They felt terrible about our having to wait, offering to buy us food and drink. While waiting for everything to be done, I noticed Sarah and another of the staff speaking with a young man who clearly had an intellectual disability. I was blown away by how kind and patient Sarah and the other staff member were to this individual. That so rarely happens in our world. In the end, all five or six employees were helping to get our new phones ready for us. I was blown away by the service! Bravo to Sarah, Abdul and the entire staff at the Source in the Rideau Centre!! Ian