I scheduled an appt. with this place after my doctor told me that I needed to see a cardiologist. It was the rudest service I ever received. First, the receptionist that booked my appt. told me to be there an hour early, but then she said if she mailed the paperwork, I would only need to check in 30 minutes early. Then, the doctor's office calls and leaves the same information telling me to check in at 3 for my 3:30 appt. Well, on the day of, I had never been to the office and am new in the area, so I went to the wrong building. I got to the parking lot at 3:10 and my appt. was scheduled for 3:30. I called the office and told the receptionist and she said "that's fine; I will let them know." I walked in and she asked me for a payment on my deductible, but I had already met it. She took my paperwork which I had spent 30 minutes filling out and placed it on her desk and then called this really nasty woman who came up to the front and said "YOU ARE 45 MINUTES LATE TO YOUR APPT. SORRY WE ARE GOING TO HAVE TO RESCHEDULE!" I explained to her that I was only 10 minutes late and had even called them an then she proceeded to tell me that I had to be there at 2:30 for my 3:30 appt. because it took them an entire hour to check me in. I disputed with her in the front while other patients waited, because she was wrong. I had been told to be there at 3, not 2:30. I explained it to hear 5 times, but she flat out refused to listen and just said "Sorry; we are going to need to reschedule you?" I was furious and embarrassed, but felt very violated that she would insinuate to me that I had been told to be there at 2:30 which is what she did. So, I am sitting there fuming and she is berating me in front of 4 other patients who were waiting. First, she disputed with me over the time I was late, which was only 10 minutes, then she tells me that the doctor said I was late so he just cancelled me and no matter what I tried to explain she was persistent in telling me that I was wrong. I have never ever been treated that way; to have someone just dismiss what you're saying and tell you that they are right and you are wrong is super disrespectful. This place seems to think that they don't need your business. I called back to talk to the person in charge and I was told "she's in a meeting behind closed doors." I told the scheduler that she was full of it and that I am giving the office Mgr. one chance and then if she doesn't call me back, I will go online and post my experience. Save your time and find another doctor's office that cares. Seriously, if a doctor's office is going to nit pick me over being 10 minutes late on my first appt. when I called and told them I had accidentally went to the wrong place, and then cancel me, they do not deserve my business.
I am sure they will end up just like BlockBuster did in time anyway. After you treat so many customers poorly, it only takes a few to go and talk and then you are done. I sincerely hope you read this entire thing and do not do business with this company. Don't trust them. I spent and wasted 2 whole weeks waiting for this appt. filling out paperwork. In the end, I ended up thinking about how they treated me and I decided to walk out of that office after they cancelled me. Why would I need to see a doctor that so carelessly cancels my first appt. There are several doctors out there that don't act entitled and that appreciate their patients and would try to work w/you over something like that. Unfortunately, this place is into 'proving people wrong' and they hire nasty people that want to berate their patients. Why would I ever want to have a place like that looking after the most important organ, my heart? Don't make the same mistake I did waiting for an appt. with them. They don't care about their patients. I can see why they are only getting 3 stars. I rate them as a negative star. Terrible incompetent and mean. read more