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    Tempur-Pedic Flagship Store - Novi

    2.5 (4 reviews)
    Closed 10:00 am - 9:00 pm
    Updated 3 weeks ago

    Tempur-Pedic Flagship Store - Novi Photos

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    1 year ago

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    5 years ago

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    Gardner White Furniture

    Gardner White Furniture

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    I've purchased a few things from here. My most recent experience was related to a furniture…read morepurchase several years prior. I called and they had a service person out within a few days. He was friendly, professional and did a great job. G-W furniture is not inexpensive but not is it overly so. It's worth looking there if you're shopping for furniture.

    Avoid Gardner White if you value customer service and accountability…read more After waiting seven months for a custom sofa costing nearly $8,000, all four pieces arrived damaged. The damage was documented by the delivery team at the time of delivery, and we immediately rejected the furniture. Rather than issuing a full refund, Gardner White attempted to charge us a 25% restocking fee on furniture that arrived damaged. What was even more disappointing was the treatment we received from store management. Trey, the Novi store manager, was dismissive, unprofessional, and unwilling to take responsibility for a product that arrived defective. Instead of resolving the issue, we were pressured to accept repairs on brand-new furniture that had just been delivered. Fortunately, our credit card company reviewed the matter and refunded our payments after we disputed the charges. However, we remain represented by counsel and prepared to continue pursuing this matter should Gardner White challenge the outcome. No customer should have to fight this hard to avoid paying thousands of dollars for damaged merchandise. Based on our experience, I strongly recommend that consumers think carefully before doing business with Gardner White.

    Photos
    Five of the chairs casters had plastic visibly hanging off
    Five of the chairs casters had plastic visibly hanging off
    One of the Aireloom mattress collection
    One of the Aireloom mattress collection
    Laying down to try them out!

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    Laying down to try them out!

    Tempur-Pedic Flagship Store - Novi - mattresses - Updated June 2026

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