If I could I would give 10 stars! I called on Wednesday and was able to get an appointment the next…read moreday for my mom's small, long haired mixed breed dog Coco. Upon entering I was asked to fill out a card about any allergies or skin issues and basic questions. The waiting area was very clean and the staff was welcoming, it felt like I was leaving Coco with family. I dropped him off and picked him up about 1 1/2 hours later. He looked like a new dog when I picked him up! He was so happy!

Well, I used to like this establishment until they became too busy and started to concentrate more…read moreon money and less on their clients. They take too many appointments, and these days it can take them up to 1.45 hr to groom a small dog. Today, I went in at 1:45 and saw many, many dogs coming out until 3:30pm., when I left with my little dog. For the first time, I did not feel like tipping, and was relieved to leave. Soon after, the owner who did not appreciate that gesture, called and told me that if I was not happy, I didn't have to go back. I thank him for that splendid idea. No more accommodating them and being taken for granted forever. Clients come first and are always right.

Very good with all dogs. Loves going to get groomed. Highly recommend. Daisy loves being groomed.read more

Wow! Finally a nice salon for my fur babies without the hustle and bustle of overbooked cookie…read morecutter salons and groomers, many of whom don't really care. Tiffany is so good and has the experience to handle most any grooming concerns. I am so glad she opened her own salon. This is a picture of Princess Lola and because of her age requires special care. We all love Barks and Bubbles. Thank you so much Ms Tiffany from Buddy, Toby, Lola and their Dad.

Dr. Scott Lingwell was amazing with our dog. He was very kind with an emotional dog mom who girl…read morewas in pain. He took time to speak with us answer questions and explain everything that was going on. Living in another state 1/2 the year I have another vet there as well as she has daily meds. But I much prefer VCA and would drive to Florida for Dr Lingwell to care for my dog.

One of the semi-feral cats I feed, Black Tuxedo, came two days ago with a limp. I let her inside…read moreand have been trying to get her into a cat carry case right before my appointment time. Yesterday the friend with the case came in and Blackie immediately ran and hid. After 12 hours she came out, but when I got up to go to the appointment she was hiding (and still is) again. The receptionists AT VCA Lake Wales are SO nice and really work with me with suggestions and easy, helpful rescheduling. My landlord takes his pets here too and highly recommended them!

We loved our visit today. They were able to get Lucy on the schedule quickly and my she was calm…read moreand was happy to be there. But the photos say it all. What a beautiful professional job of Grooming.!

BROKEN LEG! It is…read moreunfortunate that I am having to even post this. Grooming deals has not only broken my dog's leg but has cost and will continue to cost us thousands of dollars in vet bills due to the break being so bad that she may have to have amputation if her surgery doesn't take. When this was addressed with the owner and the groomer that did this, they not only acted unapologetic but they also charged my mother for the service. They only refunded the money after we called back and demanded a refund. When we told them we will be taking legal action, Angie's (owner) response was to ask my mother if she could go to a cheaper vet and that "hopefully her insurance will be able to cover this". We took piper to an Emergency ER vet, as anyone would do whose dog's leg was just freshly broken. This is what she and her staff think of our pets. They are money to them and do not care about the safety and wellbeing of the dogs. Three other people that we spoke with today about the incident (two family friends and and family member) also had similar experiences with this establishment. Photos below. It would not let me post the video (I'll be posting it to their Facebook as well as mine). Ask yourself why my dog is being flipped upside down by her leg? Would you feel comfortable putting your pet in these hands?

They take amazing care of my dog while she's there! She always looks spectacular when I pick her…read moreup! Best groomer in Polk County, EASILY!!!

Polite service. Worked me in on a cancellation. Did a beautiful job on my Molly. Booked a three…read moremonth return.

Today, a Sunday ,I had my Senior Maltipoo groomed. I was sooo nervous since my fur baby has many…read moreskin tags all throughout her body and between her paws and nails. I pointed out that she has been hurt before by other groomers. I am happy to report that they took the extra time and did not knick any of her million skin tags. Thank you for listening to my worries and providing the extra care on my Senior Fur baby. I highly recommend Furry Tails!!! Thank you Mia

Everything from booking Check in, and out. Friendly atmosphere. Met my pets need. He looks great!read more

Let's start with the most important thing ... the prices in their cash register don't match the…read moreprices on the shelves. Don't believe me? Go buy some merrick dry food for cats. Second, I worked in retail for along time so I understand how horrible it is, but the employees acted annoyed when you point out the price discrepancy, and that's after they've admitted they don't know if they have some stock in the back when the shelves are empty. Did I mention the cashier apologized to the customer behind me in an effort to shift the blame? The cherry on top is the store is filled with virtue-signaling signage on how their customers can make the world a better place if they just support whatever political stance PETSMART is trumpeting this week. Here's an idea, first step in making the world a better place is not engaging in price fraud. Second step would be for the executives to treat their employees and customers better. And the third step would be for PetSmart executives and shareholders to buy a mirror and stare into it each day for about an hour.

The cashier, which she stated she is also a manager, refused a refund of a plastic dog collar cone…read moreI had just bought. I literally went outside the store and decided it was too small for my dog. I would have understood with other things like dog beds and such, but the item could have been easily wiped down and it not be contaminated with Coronavirus. Yeah, the receipt did say that they were not taking returns, but how would I know that it wasn't returnable after the fact. There are no signs anywhere that indicate so. She made no attempt to understand my disbelief. Poor customer service. Apathetic. Take your business to local stores, and not stores that do not care for their customers.