This is a great staff and they are all professional in terms of helping. I would recommend going…read moreback and they have a lot of options for frames.

Dr. Goolsby and her staff were kind, and professional. They were very welcoming for my first visit…read more. I will definitely be returning for future eye care visits.

Very very disappointing service. Dr Martin was rude to my…read morefiancé when he brought up an on going eye infection, he believed it was caused by his contact. And jumped on him for using his own eyedrops, asking why you hadn't been in sooner mind you this was a first-time patient visit? Then she proceeded to tell him that he was not eligible for Lasik something our previous doctor of many years who retired had approved already? So after an already initial bad experience when he went back to pick up his glasses, the girl working at the front, went to adjust them, and then broke his frames! She just sort of chuckled and said well, that's why we have the insurance when you use your own frames .. like what? How rude can you be to a customer that just spent $300 to have nothing he can't use the frames because they're broken.He can't use the lenses bec they are cut for those frames specificly so he's just SOL.

I do not understand the negative reviews at all. Dr. Martin is the best, she is attentive, smart,…read moreand totally up to date on the latest care and treatments. I was referred to her by friend for dry eye issues that have plagued me for years. Decades of futile dry eye treatments are now a thing of the past--it's so liberating not to need bottles of drops constantly. It's like she made a miracle happen. I highly recommend Dr. Martin and her practice.

We had a great experience! Carl D, He was very professional, efficient, and got us in and out in a…read moretimely manner. What really stood out was his attention to detail and customer service. We were dehydrated, and before we even had to ask, he kindly provided us with water. It's clear that he genuinely cares about his customers and goes above and beyond to make sure they are comfortable. I highly recommend his services and would definitely return in the future!

I bought 2 pairs of glasses from the Cookeville Tennessee store along with the replacement…read morewarranty. Both frames broke within a few months. When I asked for a replacement I was told I should try going to a jewelry store to see if they could repair the frame. Really, I should go to a 3rd party and pay to have your defective product fixed? They reluctantly ordered me a replacement frame. After this one of the lenses developed a defect. They ordered me a replacement. When the lenses came in they texted me the lenses were ready. I brought my glasses in and they installed a pair of bifocal lenses. I tried them on and noticed they were not trifocals as the originals but bifocals. The woman helping me seemed genuinely surprised that I didn't want the bifocals. I insisted she reinstall the blemished trifocal lenses and order me the correct lenses. The store phoned me several hours latter telling me that they could no longer give me trifocals with the Transitions lenses. So I opted to live with the defective lens. The warranty covers one time replacement. Both of my replacement frames broke approximately a month after the initial replacement. I have worn glasses for over 30 years and have rarely had an issue before these. Absolute garbage for a product, four broken frames and one defective lens, all within the year warranty period. I would steer clear of this store.

Dr. Trapeni is an outstanding eye doctor. Having said that, it takes more than just the boss to…read moremake a good experience or a bad experience. Well, the front desk staff really makes a rough mark on this establishment. The main front desk person is abrupt, harsh, and inept. Sadly, this is making me not want to go back even though I really love the care of the doctor.

I've been going here for several years. Not sure what has happened to them over the past few years…read morebut visiting their office has become extremely frustrating. Today, I had an appt for 11:45. For the last several days, I've gotten text message reminders, voicemails, and emails reminding me of the appt. Yesterday, I was asked to come in 15 minutes early. This morning I rec'd a text that my appointment was moved to 11:30. I changed my plans around at work to accommodate. I arrived at the front desk at 11:25. I filled out one sheet of paper and they copied my insurance card. I sat down in the waiting room at 11:30. The waiting room had 5 or 6 people waiting when I arrived. I waited in the waiting room for 50 minutes. I asked the front desk why I was asked to come in early and my appt time was changed and no one had a clue. I ended up leaving. Based on prior visits, surviving the waiting room doesn't mean you are on the fast track to leaving anytime soon. Once you pass that hurdle, then you get to read the eye chart. Then back to the waiting room - or if you are lucky, on to your room....to wait. Then after 10-20 mins Dr Trapeni will visit. They you are rushed out to the saleswoman who pushes overpriced lenses and frames. Beware, she gets upset when you tell her you just need a copy of your prescription so you can order your glasses online for half the price. They have always quoted me $300ish on basic glasses with none of the fancy lenses and add-ons. My insurance pays $200 towards that amount. However, I learned a couple years ago, I can go online and get the EXACT same glass, plus all the upgraded lenses for less. For instance, had I gotten to see a doctor today, I was going to order online and get name brand eyeglasses (with upgraded lens) and sunglasses for $240 - TOTAL, that means only $40 out of pocket for TWO sets of glasses. This practice couldn't come CLOSE to that price. I wish I could say the extra expense paid for better service, but after waiting 50 minutes for nothing, I don't think that's the case.

Can I give this place 2 1/2 stars? Came in after work on a Friday afternoon. It wasn't busy in the…read morestore. Thought I could get in and out for an eye exam. I was told there would be a 2 hour wait. Yikes! Made an appointment for another day. Had all of my docs processed in the meantime to save time for the appointment day... Come appointment day still waited a bit. This is a run of the mill optometrist. No conversing outside of the exam process. If genuine customer service is what you are looking for in an optometrist office, this isn't it. The place gets the job done though. Lens selection is mediocre at best. Would not be surprised if they try to up-sell lenses you might not need. Take your prescription to another store to get your glasses.

This place is so ghetto and not professional. My son ordered grey sports glasses and when I went…read moreto pick them up they weren't the same pair. They were black. I went and grabbed the grey ones from the drawer they were in. they had the wrong SKU on the demos on display. The gentlemen popped the lens out of the new pair and put them in the demos and handed them to me. They were dirty and used and had adhesive on the sides. He said if I don't want the demo, it's gonna take weeks to get another pair. He didn't even give me the option till I complained. I will never go to a visionworks again.

Everyone here is very nice. They do all they can to find you the best pricing. Doctor was…read moreknowledgeable and kind.

I'm very happy with this office in Smyrna. I went to them with multiple issues with my vision and…read morethey were able to address them and now I can see clearly and I'm very grateful. I appreciate their help and I would recommend them as your eye care office Jodie M.

Visited Feb 7, 2024…read more The office was running behind so my appointment started an hour behind. Overall great service and glasses were ready for pick up in a week (usually two weeks). Many frame options to choose from and col updated tech that doesn't required a marker to pinpoint your iris.

We filled our prescription here and had a great experience. Glasses came in early and the gentleman…read morethat fit my son's glasses was nice and engaging.