I've been going here for the last five years after having gone to eye doctors for over 30 years…read more I've had no issues and have been happy with the service. In fact, I've always had the sense that they've gone out of their way to make sure that I've taken care of. I've never had to wait more than 10 or 15 minutes. In fact, I just referred my own mother to this location, knowing that they will take care of her.

Everyone there was super nice and kind. From the technician to the doc. The doctor was very…read morethoughtful as well and she explained everything very thoroughly. Will be back for my next exam!

I am so disappointed in the new ownership. Loved Dr G. The new owner is not honest &/or…read moreethical. She wanted me to schedule 3 appointments w/in 6 months which my insurance would not cover to monitor 'concerns' my precious doctor never saw concerns with. She is manipulating her patient & bullying them to see her more than they need to.

They provided me the best eye exam I've ever had all the best equipment. Very efficient and it…read moredidn't take very much time and a great selection of frames. Everybody super friendly. I really appreciated it.

I am extremely disappointed with my recent experience at Gillispie Eye Care. I went in yesterday…read moreand waited over an hour and 10 minutes to see the doctor. For the record, the doctor himself was great. However, everything that happened after my exam felt disorganized and chaotic. It seemed they were running behind schedule, and I ended up being there during their lunch break. No other customers were present, yet I felt rushed and pressured into purchasing expensive glasses (to wear over contacts for work) as well as a year's supply of contacts. By the time I left, I had spent $646.20 with insurance and honestly felt sick to my stomach about it. Within 24 hours, I called to cancel my orders because that total is simply too expensive for me right now. I was told a 30% "return fee" would still apply, even though I had nothing to physically return since the order had not been fulfilled. That means I paid $347.90 for an eye exam that should have cost around $95. It is frustrating and disappointing to see a business operate this way. My advice: Be very cautious before making any purchases here and do your research on prices ahead of time.

I've been going to Gillispie Eye Care for the past 15+ years and honestly can't say enough good…read morethings about them. The staff is just awesome - they really know their stuff and always take good care of you. Plus, they're great with kids, which makes it so much easier when I bring my family in. The place is always very clean (which I love and appreciate ), and getting there is a breeze. The parking lot is right there, so you don't have to deal with any hassle. Take it from someone who's been going here forever - you'll be in good hands at Gillispie eye care.

I've been a client for a few years now. Doctors and staff are all easy to work with. Smaller…read moreselection of frames than the larger optical stores but they'll make your lenses for whatever frames you own.

I have been going here for 15+ years but in the past few years have noticed the decline in good…read morecustomer service from the staff. Today is a good example, I needed an appointment and have tried calling now for two hours and keep getting sent to voicemail. I refuse to leave a voicemail as in the past my call never gets returned. Since DR Hammond is gone I believe it is time I leave as well. I have now tried calling 8 times with no answer. I just called another optometrist in Hermitage and they answered on first ring and were super nice and set me up an appointment. I hope they are good as I am disappointed in how the level of care at Hermitage Eye care continues to decline.

Dr. Jones is the best! She has always strived and succeeded in giving me the best possible vision…read more She is caring and the staff has always been wonderful. They have a great selection of frames and fair prices. If you want the best this is the place to go.

Doc Jones = Priceless!…read more Lemme tell you, from the time you walk into the door till the time you leave, you'll wanna add her & staff to your Christmas card list! The staff is wonderful. After a brief view at a magazine, juuust as you get interested in an article, it's your turn. Oncr back there, give...oh, I day 3.5 mins., she will instantly feel like your BFF. But here's the thing... She makes you see again!! Dr. Jones recommended me to HER Lasik surgeon. In return, I'm pretty sure I had a "favourable" position w/Lasik dude. Anyhoo, I'm SO happy with the results! I'm just sorry that Doc Jones won't make any dollars from me for contacts or glasses!

I have been very surprised to find that many eyeglass stores do not offer repairs in any capacity…read more After checking several, this is the first one that confirmed they offer repair. In fact, I was thrilled that they did repairs on about five pairs of my glasses, right as I was standing there. Excellent service and obviously an expertly run shop... very happy to have found them.

I sat on my glasses and broke one of my hinges. With only one pair of glasses and a license with…read morevisual restrictions I was in sad shape. With my lenses suspended from the nose cushions, I found my way to Milam's. I was saved, walking out 15 minutes later, fully rebuilt with a smile on my face. If I could only clone this customer service my bitchy resting face would be forever cured. Cudos to Milam optical

Dr. Trapeni is an outstanding eye doctor. Having said that, it takes more than just the boss to…read moremake a good experience or a bad experience. Well, the front desk staff really makes a rough mark on this establishment. The main front desk person is abrupt, harsh, and inept. Sadly, this is making me not want to go back even though I really love the care of the doctor.

I've been going here for several years. Not sure what has happened to them over the past few years…read morebut visiting their office has become extremely frustrating. Today, I had an appt for 11:45. For the last several days, I've gotten text message reminders, voicemails, and emails reminding me of the appt. Yesterday, I was asked to come in 15 minutes early. This morning I rec'd a text that my appointment was moved to 11:30. I changed my plans around at work to accommodate. I arrived at the front desk at 11:25. I filled out one sheet of paper and they copied my insurance card. I sat down in the waiting room at 11:30. The waiting room had 5 or 6 people waiting when I arrived. I waited in the waiting room for 50 minutes. I asked the front desk why I was asked to come in early and my appt time was changed and no one had a clue. I ended up leaving. Based on prior visits, surviving the waiting room doesn't mean you are on the fast track to leaving anytime soon. Once you pass that hurdle, then you get to read the eye chart. Then back to the waiting room - or if you are lucky, on to your room....to wait. Then after 10-20 mins Dr Trapeni will visit. They you are rushed out to the saleswoman who pushes overpriced lenses and frames. Beware, she gets upset when you tell her you just need a copy of your prescription so you can order your glasses online for half the price. They have always quoted me $300ish on basic glasses with none of the fancy lenses and add-ons. My insurance pays $200 towards that amount. However, I learned a couple years ago, I can go online and get the EXACT same glass, plus all the upgraded lenses for less. For instance, had I gotten to see a doctor today, I was going to order online and get name brand eyeglasses (with upgraded lens) and sunglasses for $240 - TOTAL, that means only $40 out of pocket for TWO sets of glasses. This practice couldn't come CLOSE to that price. I wish I could say the extra expense paid for better service, but after waiting 50 minutes for nothing, I don't think that's the case.

From top to bottom, coming to the Nashville Eye Center was a great experience. From making the…read moreappointment with the sweet lady at reception, to the eye doctor Anna Skelo, who took amazing care of me. I had a strange stye appear in one of my eyes that she quickly diagnosed, treated and set me on my way. I thought it was going to take a while to get an apt., but was there in a day and also thought I'd have to wait a long time once there. Nope...got right in. So, I will keep coming back here for all my future exam needs.

Dr. Sherman and her staff take great care of their patients! I had to go there to get more…read morechalazions removed from my eyes. I will admit that the first visit wasn't that great due to my anxiety and panic attacks, and due to that they were only able to remove one. Dr. Sherman saw how much pain I was in, and was willing to put me under at St. Thomas Surgicare and remove the rest of the chalazions. I agreed to it, and the surgery was a success. I have been going back for follow-up appointments since then, and everything is looking great so far! :) One big plus was that my insurance company was giving us a hard time with covering the surgery, but the office staff kept calling and nagging them about it until they agreed to cover it. This made me very happy!