Dr. Jones is the best! She has always strived and succeeded in giving me the best possible vision. She is caring and the staff has always been wonderful. They have a great selection of frames and fair prices. If you want the best this is the place to go. read more

Doc Jones = Priceless! Lemme tell you, from the time you walk into the door till the time you leave, you'll wanna add her & staff to your Christmas card list! The staff is wonderful. After a brief view at a magazine, juuust as you get interested in an article, it's your turn. Oncr back there, give...oh, I day 3.5 mins., she will instantly feel like your BFF. But here's the thing... She makes you see again!! Dr. Jones recommended me to HER Lasik surgeon. In return, I'm pretty sure I had a "favourable" position w/Lasik dude. Anyhoo, I'm SO happy with the results! I'm just sorry that Doc Jones won't make any dollars from me for contacts or glasses! read more

I'm giving this one star based on options. I like to have lots of options and boy does this place have it. It's almost a turn off how much they have. It looks like a cluster! It is organized by brand but they have wayyyy too many for that small of space. I'm mainly writing this review of the customer service experience that I had. One word: RUDE! The woman at the front desk was dressed like she was going to sleep and so rude. She literally must hate her job. She was short with me and didn't smile once. When I asked her why she needed my prescription if I was just looking she looked at me like I was unwanted and dumb and said it's just what I normally do. I can't explain to you how much her tone made me want to run out the door!! The only woman who helped me looked like she was the doctor maybe. She was showing me around and picking things out for me. When I left no one even said thank you or come back. I WILL NOT be giving my business to this place strictly off of the woman at the front who was just unpleasant. read more

I went to Dr. Cynthia Jones for an eye exam. I asked more than once to have my eyes dilated during the exam. She refused. She asked if I had diabetes and I told her no I had never been diagnosed as such. I did tell her there was a history of eye disease in my family and that I would feel more comfortable with the full eye exam. She still refused and would not explain her position. I would NOT recommend her for an eye examination and I found her interaction rather condescending. I also feel that other optical stores carry a better selection of frames. read more

I have been to Bella Optical twice. Each time I have been the staff is beyond rude. The doctor is great and it's sad she has such a rude staff that can ruin her practice. I called to ask the first time if they took a certain insurance and the lady that answered said "yep" and I said ok thank you but before I could finish she hung up. I also went in to look at the glasses selection and they were very rude and acted like I was in their way. The second time I went in I brought a friend to help me decide which glasses and my friend made a comment at how rude they were. I work in healthcare and understand we all have bad days but it seems the workers are very unhappy. read more

I just moved to the area and called to make an appointment since this doctor was closest to my new home and had great reviews. The receptionist was very rude when I asked if my insurance was accepted. She just said "what is it?" with a tone and said yes. She said there are no openings until the end of March and when I said I'd have to call back since there were no openings on a Saturday until April she said "uh huh" and hung up before I could say thank you. As a customer service rep myself, this was horrible service in a 30 second call and I won't be coming to this eye doctor. They've lost a new customer who probably would've spent a lot of money for years to come. read more

Unfortunately, our dog jumped up on my 11 year old and smashed her glasses to the floor. Frames broken...7 months old. Went into Bella Optical trying to find out our options. They were able to fix my daughters lens in to a better pair of frames...I was so happy! read more

Such an awesome assortment of glasses! If you're looking for high end glasses, you'll find many to choose from. Gucci, Valentino, Guess, DKNY etc... However, the eye exams are a bit high, so I got mine elsewhere. read more

I just happened to pop in Bella Optical looking for a simple pair of readers. The staff was unfriendly and unhelpful, but the real turnoff for me was I could hear them talking about their patients making negative and catty remarks about them. Such a turnoff, I would never go here for an appointment, it made me so uncomfortable. read more

Love Bella Optical! They take time to help you with your glasses and want to make sure you are happy with your purchase! They have always been great to my family. read more

I have been a customer here for years. They have a great selection of frames. Recently, through an honest mistake on their part and mine they were very fair at solving the problem and did what they could to make it right. Customer service is VERY important at this time, since it's so easy to shop online. I greatly appreciate that the doctor cared enough about the customer and the continued business to make things right. Great job! read more

I just left Bella Optical with a replacement frame and a satisfied feeling knowing that I had made a wise purchase. I have purchased three pairs of glasses and one set of lenses from them over the past 18 months and have been very pleased with their service and selection. They don't have Walmart pricing but you are not getting Walmart customer service or selection. read more