We had a brand new heat pump put in in June 2020 when we moved to Tennessee. Since we purchased and had it installed we have consistently had issues with it not cooling properly. We have made many calls and had technicians come out and found issues resulting from the install, including incorrectly wiring the heat pump which caused the breaker to trip. We told them it was not cooling properly multiple times and even ensured they at a time of day they could see for themselves. Here we are a year later, and it still wasn't working properly. We made 3 different phone calls to them. We didn't receive a phone call back until after that 3rd voicemail message was left. We finally received a phone call back and a technician came to our home. He turned up the blower motor come up or, which has resulted our issue. However, sense, since it is beyond one year very shortly. They want to charge us $70 for that technician coming out when the issue should have been resolved at install. We sent a letter to the management in response to the invoice, and they did not even bother to respond to our concerns, just resent the $70 invoice to us. This is bad customer service at its finest. We will no longer be using Tennessee home solutions. We will also be spreading word-of-mouth. They cannot be relied on to give customer service appropriately. read more