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    7 years ago

    I really appreciate her skills, experience, and expertise! Very supportive and was always available

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    Jacob and Associates - Figure it out...

    Jacob and Associates

    3.0(89 reviews)
    2.7 mi

    This office was a nightmare to deal with. I was billed months later and had to do the work myself…read moreto figure out what happened. BCBS told me there were multiple claims submitted for the same dates of service under different providers, even though I only had one visit on each date and had already paid my copays. Instead of taking accountability and fixing it, the office was dismissive and kept trying to make it my problem. Nadia, who identified herself as the manager, was especially dismissive. She did not want to listen to what I was saying and just kept telling me I was responsible for the remaining balance, even while I was trying to explain that the balance appeared to be incorrectly billed. I have Blue Cross Blue Shield and this office was supposed to be in network. Otherwise, there is no reason I would have driven an hour to go there in the first place. The billing process felt sloppy, the communication was terrible, and the staff seemed much more interested in collecting money than resolving an obvious dispute. My first visit should have been a warning sign. They made me drive all the way from Hollywood to Glendora for an in-person initial evaluation, then kept me waiting about an hour for the nurse practitioner. Overall: rude staff, poor communication, billing problems, and no accountability. I would never go back.

    I scheduled the first available appointment for today at 12:40 PM, which required me to take my…read moreteenage son out of school early. He missed both lunch and a core academic class in order to make this appointment work. We arrived at 12:30 PM for the 12:40 PM appointment. At check-in, I was not informed that the doctor was running behind or that there were multiple patients ahead of us. After waiting 30 minutes, I checked in again and was told by a different front office staff member that the doctor was behind schedule. When I asked for a realistic estimate of the wait time, I was told they didn't know, but that there were still two patients ahead of us. We ultimately waited over 90 minutes and were never called in. A 90-minute wait is extremely unprofessional--especially for a teenage patient who missed school to attend this appointment. Had I been informed upfront about the delay, I could have made a different decision. I requested a refund of my copay and will not be returning. This experience was deeply disappointing and poorly communicated. Do better.

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    Jacob and Associates - Too long to hold for mental health.

    Too long to hold for mental health.

    Jacob and Associates

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    Teresa Johnson LMFT - c_and_mh - Updated June 2026

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