Poor customer service follow up , Missed and unannounced appointments , No manager call back ,Issues still exist

I have been please with the service. Long time loyal customer. Marco is amazing. My grandmother and mother and I will never change service.

Be VERY careful using this company. I had them come out in January of this year and put some bait traps in my cabinets. The next day, all of my infant daughter's plates and bottles were covered in this dark stuff. After communicating with the manager politely, asking to cancel and have a refund (since technically only half of the service was done) they refused, and didn't put the customer first. Manager also continued to argue the case, that was not caused by his bait traps. Nothing in my cabinets changed except the addition of the traps. I of course, running a business, call my credit card company to dispute the charge. Since full service was not completed. Today one of their representatives called me, threatening to send me to collections. Explaining the situation, once again, this company shows the only thing they care about is money, not the people. Be careful if looking for a pest company. I since found a much better one and nothing in my cabinets has changed colors! read more

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Terrible customer service. I have been a customer for several years. They have continuously lied about their services. Buyer beware!

I have called many times for service during contract and they had no one available. You would be lucky if you ever got a call back from a manager. I told them I would not renew. They never called me back when I needed someone to come out, but now they call, email, and mail that they will send it to collections. Christi Cash read more

We have had bad luck with Terminix since we started with them. Hopefully this will prompt a response or return call. We have spent thousands of dollars this year on Terminix - Termite, pest control, mosquito control, and insulation. While blowing in insulation - tech broke a window. Ok accidents happen. That was months ago. They said they would fix said window. It took weeks to pick it up. Then nothing from them for weeks. They finally picked up the window for repair and it took weeks to hear. While we were on a 10 day cruise without any prior call we got a call. The tech was at the home to replace the window. We did not arrive home for 10 days. The window was left on the driveway leaning against the fence. When we saw it we laughed the glass immediately came out. The other frames were loose and the frame falling apart. I have been trying for a week to get a call or text back from the tech or supervisor. No luck. When I call customer service for existing customers no one answers. (I waited 15 minutes) If I call the new customer line they answer right away and transfer to the existing customer line. Otherwise it is impossible to reach any one from Terminix. This is the Clearwater, FL area Terminix. Terminix We would love to hear back from you. read more

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My service tech's name is Daniel Kelly. He is putting in critter protection screenings on the base of my mobile home. He is a great worker , conscientious and always providing me with up dates as to what he is doing at each step around my home. Highly recommended for attentive service work. Not sure what area he works out of. But, I am in Dunedin,Fl. He works for Terminix.. read more

We found some bugs, called Terminax . They did 5 treatments No more bugs. Service technician was nice and knowledgeable. No more bugs.

Derrick Sanders the branch manager has ignored my request for a compromise. His apathetic attitude clearly trickles down to his so called team. read more

Would not recommend. Used them for rodent exclusion from the attic. During the initial consultation promised they regularly check traps and will clean and sanitize entire attic as well as remove wasps nest from attic as well. I was not home when they did the initial blocking of outside entry ways and they put traps in attic at a later date. Once they put the traps up you have to call and schedule an appointment each time and they will then tell you they have no appointments for 3-4 weeks so you just have rotting rodents until then. after 3 months the rats are finally gone but when I call for attic sanitation they tell me it has been done the initial day. The manager Scott refuses to fix issue and will not return calls. Terrible service. This is the after picture of the so "sanitized" attic read more

Terminix - Pest Control Near Me - Clearwater, Florida

My wife and I were happy with Terminex when we lived in Georgia, so we decided to use them when we moved to the Tampa Bay area. Big mistake. These are a few of the problems that we had with Terminex: 1. We had to deal with a dead rat in our attic because the person who set the traps never came back to check them regularly, so our house was filled with large disgusting flies we had to fight for about 6 weeks. Terminex didn't even offer an apology. 2. We scheduled for our house to be fumigated, so we boarded our pets and rented a condo for the weekend. They never showed up to tent the house. The manager, Mark, just kept saying they would come "today". I kept asking him for a time, and he couldn't give me one. Well, they never showed up. After pulling teeth, we finally got reimbursed. We had to wait more than a month for reimbursement. We hired a local company to do the job, and they fumigated our house with no problem on the days that they promised. 3. After cancelling our contract, Terminex said they have to come and pull all of the termite bait stations from the ground. Most of these bait stations were left in the ground by the previous owner, so Terminex doesn't own these stations, they've only been filling them. Please don't use this company. They are terrible. They overcharge you for services that they can't even provide properly. read more

Best pest control technician I have ever encountered. We had a problem with German roaches. Brenda was persistent, efficient, friendly and knowledgeable. She was able to fully rid us of the problem. She was flexible when needed. Fully recommend her services to anyone. read more

Terminix did not offer to reimburse any of our hotel stay during our scheduled fumigation that Terminix did not complete or give us information in real time why it was completed or allow us to make any changes in real time so we could have the fumigation completed. We followed the contract and our account rep's instructions to the letter for preparation for fumigation. They did not call us back ever and only texted three days after scheduled fumigation to simply say it's being rescheduled. Customer service continued to route us back to the branch manager who is absolutely unresponsive. The branch manager finally apologized for the "inconvenience" and offered to extend the warranty of the fumigation by two years, a value of $896. We do not feel comfortable that Terminix would fulfill their contracted obligations so we canceled the whole contract and are going to work with a very responsive and less expensive local company (call Chet's!). The branch manager said he "understands why you would feel this way" and "wishes it did not get to this point." Yes, us too. We are out of pocket a lot of money and spent way too much time on this. read more

Absolutely do not recommend for termite fumigation services. Rescheduled us twice with ZERO communication, causing us to incur unnecessary costs staying outside the house and preparing for a tenting that never happened. All communication must be done through general customer service line, who promised several times the local branch would be in touch immediately, and they never were. Finally gave up and cancelled after a couple months of communication nightmares. read more

I've been a customer for 20 years. They have done ok with pest control, but management is terrible. I wanted to get copies of my service agreements for termite and pest control. Over 20 years, I had misplaced my copies. I tried through online chats, phone calls, discussion with service techs, text messages and voice mails. I would get promised a response, receive nothing, and then get ghosted over a two month period. My advice, find someone else. read more

I, an existing Terminix customer, recently called them about rodents in my attic. The salesmen who came to my residence, "Brandon Triplett" and "Ken Trull," misinformed me about the extent of the problem and the scope of work that was needed. They told me that the entire attic should be sanitized and all of the insulation removed/replaced. The services that they urged upon me came out to approximately $12,000 (which they offered to discount to $11,000ish). I was so stunned that I consulted with other professionals, tactfully omitting any prejudicial information about Terminix, and ultimately inspected the attic myself. There isn't sufficient space to go into detail here, but suffice it to say that much of what these third parties told me and what I saw myself contradicted what I was told by Terminix. A quote for the services that I actually needed from one of those third parties came out to about $700. Unhappy and now untrusting of Terminix, I decided to cancel my account. When I called Terminix to cancel, I spoke to "Alim," who claimed that a contract for termite control which I'd recently signed entailed an early termination fee of $1,000. (Fact-check? False! It states that Terminix "reserves the right" to assess such a fee "in the amount of the unpaid balance," lenient language which allows them to exercise discretion.) When I explained how the salesmen had dis-serviced me, Alim curtly replied, "That's what salesmen do, sir." (Maybe Terminix, but I'm in sales, and that's not what I do...) When I asked if the fee could be waived given the extenuating circumstances, Alim claimed that there was literally no one with any authority to waive the early-termination fee (an insult to my intelligence), and moreover, that he would not be connecting me to a manager and would be disconnecting my call (an unprofessional and petty act). Frankly, I suspect that Alim was flustered after I ridiculed his flip "that's what salesmen do" slip and was trying to spite me. After ending the argument with Alim, I called back and spoke to "Lorely," who was intelligent and understanding, and explained to me that it's the local office that has the authority to waive the fee, but that the local office would have to be contacted through the regional office, which she then did on my behalf. That was on a Monday. That Wednesday I received notice from the local office that my regular pest control had been canceled but nothing about the termite control that was the matter in dispute. I contacted Terminix customer service again and was informed that the local office was contacted that Monday and that they had until that Wednesday to contact me. "Or else what?" I asked. "We contact them again," I was told. So, in sum, Terminix central has no enforcement power over its local offices, even if they're ignoring their own corporate communications. Despairing of ever reaching a resolution, I explained to the customer-service representative that I'd be filing a complaint with the Better Business Bureau, which I then did. The next step for me is to visit the local office's physical address and try to speak to someone there in person. In conclusion, dishonest salesmanship, disrespectful customer service, and a dysfunctional corporate structure which gives the company and its customers little recourse against such salesmanship and customer service. read more

Do not hire them, almost two weeks ago the inspector arrived, we told him clearly that we only want the one-time service to exterminate cockroaches, he said that the exterminator would come within two days, but the exterminator called the next morning to to say that it was already arriving, we told him it was the next day, anyway he arrived and fumigated, but the next day he called and said he was going to the house again. We did not accept it and told him that it had been there yesterday. NOW THEY ARE CHARGING US FOR 2 FUMIGATION SERVICES, which do not work, the cockroaches continue to dance in my kitchen and I have the feeling that they will continue to charge me monthly for a service requested for only one time. read more

I have had an annual Terminix termite service contract for many years for home in FL. The last two times I've had termites I had to fight with Terminix to tent. May2024 they failed. Live termites in kitchen; told average time to get tented is 60-90 days. Wings in my frying pan. YUCK! Contract with another company - Terminix underperforms. read more

would always come unannounced I would schedule an appointment they would come two days early without telling me ahead of time. then charge me for full services even if I wasn't home. then my original appointment guy would come and get pissed at me for turning him away when I already had pest services two days prior??? this company is so unorganized read more

I think that I might be having a drywood termite issue so I called this morning and got an appointment from 1-3pm. Bill Fitzwater, the inspector, was promptly on the scene. He thoroughly checked out my garage and all around my home. Luckily, he didn't find any evidence of drywood termites. He gave me a lot of information about termites and the Florida weather. He did measure my home for a potential 'tenting' if more evidence of termites were to show up. One very important selling point for those using Terminix is that they offer an annual warranty of their tenting and other services that is transferable! This is an awesome feature if you ever plan to sell your home. The quote I got for services seemed reasonable and the inspector was extremely friendly and informative. If you find yourself in the unpleasant position of battling termites, I would definitely recommend Terminix. They were knowledgeable, prompt, friendly and reasonably priced. read more

Terminix - Pest Control Near Me - Clearwater, Florida

stay away from this company! the st petersburg/tampa offices are awful! our home had a contract on it for years when we purchased it over the year ago and we continued with the contract. recently, while renovating our house, we found an isolated but active termite infestation and needed immediate emergency service. they flat out refused us! even with the contract, not only were we put off for another week having to wait while termites were eating our house. but even worse....when the day came a week later, the serviceman called us less than two hours before the appointment time (3-5pm on a friday), to cancel and told us he was "unable to honor his appointment commitment today because his other appointments are in another area". (still in our county so wtf? ). this is absolutely terrible service and they could care less that we had active termites he told us to call corporate to reschedule with zero remorse or apologies. apparently because they were too busy spraying other customers for their monthly fee that did not have active termites. boo to terminex in this area!!!! worst service company ever!!! a bunch of clowns that do not care about their customers. i called another company who eagerly took the appointment the same day. read more

I called because I HAVE a bad spider problem. When I talked to them, they told me if I signed up now they would take $50 off their $199 charge. So I agreed to try it. They still charged my card $199 instead of the $159 as promised even after speaking with a manager. They came out once the lady was super nice and helpful. Toronto was her name I believe. She came and sprayed and removed all webs "within reach" for a huge company I would expect much better. They have been out 1 time since then and charged my card another $150 I believe. So almost $400 later I STILL have a problem!!! Maybe they are ok with other pest, but if you need spider removal out of your pool cage like me. DO NOT WASTE YOUR MONEY OR GET SCAMMED like I did. read more

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I'm not one to give bad reviews but I cannot keep quiet about how awful this company is. We bought a house a year ago and decided to go with Terminex. Here's the list of horrible things they let happen.... 1. We got an exclusion package bc we had rats & squirrels in the attic, they let them die in our attic and never came back to check the traps, so our house was filled with large disgusting flies we had to fight for about 6 weeks. It was gross. No apologies from Terminex, nothing. 2. The house we bought had termites, so we set up an appointment to be tented over the weekend. We planned ahead, boarded our pets, and rented a condo for the weekend. They never showed up to tent the house. NEVER SHOWED! Can you even believe that? After pulling teeth, we finally got reimbursed and hired a different company to do the job(which they did with no issues) 3. Our contract is finally up and I am able to cancel their service. There were already termite bait stations left in the ground by the previous owner, so Terminex doesn't own these stations, they've only been filling them. Well, as a cancellation gift, they said they have to come pull all the bait stations out of the ground. Keep in mind that Terminex didn't put them in the ground, they only serviced what was already here. Please don't use this company. They are the worst of the worst. read more

Save yourself the headache and avoid Terminix at all costs. Their customer service will make up excuses as to why you're still being charged for services you have cancelled months back. read more

I am writing this review for the customer service of the national Company. I cancelled part of my service 4 months ago and then got billed for those services 4 months later. I called in to have the charges removed. The rep on the phone accused me of lying about cancelling those services. I asked to speak to a manager. The manager at the national office then accused me of lying as well. Then she proceeded to talk over me and not allow me to speak. I asked to speak to her manager and she said she was the only manager. I ended the call :-). I called customer service and spoke to a manager that apologized for the way I was treated and removed the faulty charges from my bill. I recommend checking your bills if you use Terminix. You might just have charges for services that you do not receive. I will change my review if the company reaches out to me to make amends. On a brighter note. I give five stars to me pest control tech. He continues to apply mosquito service to my yard and he is amazing. (He saved me from giving a one star rating) read more

Terminex came highly recommended to me. They did there job as scheduled and left our back yard around the pool a big mess, broke a ceramic art piece, and used my husband's 30 ft ladder leaned on a tree. They had to move the ladder from it's storage to this side of the house with no permission. A job isn't completed until one has cleaned up the mess. Our contact, Bill Fitzwater, spoke with my husband and said they would take care of it. Well, they haven't. We will not be recommending Terminex to our neighbors that have termites. If I pay top dollar I expect a complete job. read more

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I've had Terminix for 18 years for bug & termites, I called them 11 days ago and no response, called again on Friday, still no response, today I called and now I'm scheduled for Wednesday. I've been living with termites in my bedroom for 11 days ! All these years Terminix alway showed up immediately if I had a problem, now I feel they don't care , other than my money ! read more

My problem still has not been handled or addressed despite their comment on my review .

Overpriced and awful experience with this business overall. They charge me $125 monthly for a quarterly bundled termite package, which I am locked into and not able to cancel for a year. My insect problem persists, and today the technician never showed up for quarterly service, he lied about it on the invoice, and said he was here for four hours!! I would highly recommend exploring other options for pest control services. read more

Tech was clean cut, friendly, and informative. He was no trouble to me or guests while servicing my home. I have no worries about insect pests or vermin for over five years with regular service. BTW My electric bills are lower after blowing Terminix brand insulation into my ceilings. Terminix is treated with pest control additive for extra protection. My experience remains much the same as of Mar 22, 2017 read more

I have had a horrible experience with this company. I started out with a annual plan and cancelled after the first year and then they still sent a guy out to spray and I told him that I cancelled the account and he said that he would turn around and leave and the company was still calling me and sending me bills for the service that was NEVER done. I finally got someone on the phone and told them no one updated their system and she said she would cancel and not charge me after 6 bills came to me in the mail. The home got sold and they still were trying to collect and actually kept my credit card info in the file and 9 months later they processed and charged the claim. This company is horrible. I filed a better business bureau claim as well because after I asked them to call me they never did and just processed my credit card. They are horrible unprofessional and desperate. The person that owns this company should be ashamed of how he allows his business to proceed this way. read more

For 5 years we received pest control from a smaller regional pest service who did a great job. Terminix bought that company and things were ok for about 1 year. Then we started seeing a lot of silverfish. Terminix returned twice (free of charge) to deal with that problem but it simply got worse. Then it really started. Terminix set an appointment with us but never showed nor did they even call. I called them after about 1/2 hour had passed and tried to come over "right away", I declined. No apology. They initiated that appointment not us and we were there as agreed. The manager did refund my most recent payment. Then, two days later by pure coincidence, one of their termite service trucks cut me off in traffic and literally forced me into oncoming traffic. Once in front of me he slammed his brakes and flashed his finger. Later I witnessed the same truck run a red light and cut off another driver. Terminix assured me that his driving habits were against their code of conduct and I would hear back - never did. read more

I have 4 different services through Terminix. In 2018 I added attic exclusion for rodentsand purchased their insulation (I was told the exclusion would not be eligible for guarantee unless I used their (rather expensive) insulation). My contract states I will not be charged a renewal rate on the exclusion contract as long as I am a current pest control customer. Ever year I call when I get the exclusion bill and they have honored the contract until now. This year Terminix decided they will no longer honor my contract, and I can cancel or pay, and the local manager called me at 8:15 am Veterans Day to tell me I would have to cancel or pay, he's not honoring the contract. I requested a call from the regional manager and he stated the contract was "illegal" and they would not honor it from now on, but they wouldn't ask for a refund of the years I was given the renewal as stated in my contract (!) I feel Terminix should have either refused the initial contract as written or should honor it as written, as I would not have signed/paid for the contract as they now say it should have been. read more

dont bother --first the person answering phone sounds all mixed up---tech did not show up or call..waited ALL day for nothing...Appears to be a bad company read more

Non responsive. We purchased the "warranty" for follow ups and they respond when convenient for them, not the customer. Don't waste your money. read more

We've been customers for years and in the last year to year and a half have had the absolute worst service. We would ask to have these annoying tiny "sugar ants" and obnoxious cockroaches treated and then they would come in and use the same stuff to treat even though I said it didn't work. They said they would come back and would not show or cancel appointments. Why treat long term customers in this manner? I do not recommend terminix to anyone anymore. read more

If I could give a zero I would. Company came out 4 times and the bugs are still not gone. The company has a call center which will not give you the local number. They schedule 4 - 5 days out for recalls. The 4 techs were not consistent, only one did outside yet reported to their company that they did the outside. I requested to speak to a manager and have a recall, what I got was an email with an appointment date also telling me I didn't need to be home, just to leave the gate unlocked. The bugs are inside!!! Try local companies. Skip this one. read more

Lousy. They were good but then they wanted to do the service the day before the hurricane. Every other company we deal with offered to help after the hurricane, but not Terminix. They even sent our account to a collection agency, forcing us to pay for the unsatisfactory last service call. We still have bugs but they didn't care. Take our advise and use a different company. read more

From the first call to the person who came out and treated my house they were all very professional and helpful. Got results right away as well. read more

I purchased my first home 3 weeks ago and had two terrible experiences with Terminix in the process. The house I moved out of was infested with termites and the landlord wanted quotes from 3 reputable companies. Terminix was first on the list. When the inspector tried pushing his sales pitch down my throat right off the bat, I informed him I still had to get two more quotes. He rolled his eyes, groaned and said "Oh so we're competing now?!" His whole demeanor changed and when I said he was being rude, he responded, "If I wanted to be rude I would tell you to call somebody else and I could have been home an hour ago!" When I told him I was going with a different company, he said "People like you aren't interested in quality, just cheapest price, go call so-and-so, they only charge $500." I said I already know that company is terrible, which is why I didn't call them, I called who I thought were 3 quality companies. Tenting is not cheap. It's smart to get quotes before spending thousands of dollars on anything. I told him he should be a little more sensitive in dealing with people who may be struggling financially. He proceeded to hurl several sarcastic comments via text message until I literally had to block his number. We ended up going with the middle-priced locally owned company and they did a great job. On to the new house. It was tented by Terminix the week before I moved in. There is still a lock box connected to my front door that I will have to cut off because they refuse to come get it. The week after I moved in I saw several live termites. Today is my 5th day in a row calling them. It took two days of calling to finally get them to set an appointment to re-inspect. Then they never called or showed up. Scheduled again for the next day, same thing. I've spent all day today trying to set a third appointment, just to be put on hold for a solid 32 minutes before being hung up on. Their mission was for me to give up, and they succeeded. I wouldn't want these people in my home after all this nonsense. The account belonging to the previous owner is supposed to transfer to me next week, but these people won't be getting a single penny out of me. read more