I rarely leave negative reviews, but my experience with this company was so unbelievably…read moreunprofessional, unethical, and hostile that I feel obligated to warn others.
A few years ago, I rented heavy equipment from this business to remove trees on my property and paid extra for their rental protection plan specifically to avoid major liability concerns. When I returned the equipment, I was honest about the damage that had occurred and fully disclosed everything upfront. I was told they would assess the situation and follow up.
Instead, weeks later, I received a bill for several thousand dollars with no prior communication, explanation, or courtesy call.
When I called for clarification, I was given an explanation over the phone and asked to come in if I wanted to better understand the charges. Upon arriving, what should have been a simple customer service conversation quickly turned into one of the most hostile and arrogant business interactions I've ever experienced.
During my discussion with the store manager, another employee--later identified as Josh Bresson, believed to be the owner's son--abruptly inserted himself into the conversation in an aggressive, rude, and confrontational manner. Despite my calm and respectful approach, he treated me as though I was there to deceive or attack them. His behavior was arrogant, hostile, and completely unacceptable.
Over the following months, I was harassed with repeated billing attempts, excessive fees, rude messages, and eventually an unauthorized charge of several thousand dollars placed on my credit card without my approval.
When confronted, Josh doubled down with threats, boasting that his contract was "bulletproof," that he had "never lost in court," and aggressively implied I had no chance of winning.
Well, we went to court--and he lost.
The judge ruled in my favor, confirming that the damages were in fact covered under the rental protection plan I had purchased from the beginning.
This entire ordeal demonstrated a shocking level of dishonesty, intimidation tactics, and predatory business behavior. Rather than honoring their agreement, they attempted to bully and financially pressure a customer who had acted honestly from day one.
I strongly caution anyone considering doing business here: read everything carefully, document every interaction, and be prepared for an experience that may be far more about intimidation than customer service.
Professionalism, integrity, and ethical treatment of customers appear to be severely lacking here.
