We used Alex and Mass Bay Wildlife Management in Foxborough, MA to take care of a squirrel problem…read morea couple of years ago. Recently, we decided to sign a yealy contract with the company when we were having some mice and hornet/wasps issues. They return emails promptly and set up appointments quickly. Their staff is professional, timely, and explain what they are doing patiently. I have been very satisfied with their services.

We lived for years without mice, then one day they we found evidence in our basement and kitchen…read more After several frustrating days and sleepless nights trying to take care of it myself, I broke down and called Mass Bay. And this is where the story takes a positive turn. Signed up online and received a text with a link of who was coming and what day. Included information of what was going to be performed and how much. On the day of the appointment, my daughter let the technician in and I immediately found him to be polite, professional, and naturally friendly to my dog. I was instantly put at ease. Having never had to use a pest service, I was concerned about who would be going through my house and this poor soul had to crawl and climb all over a completely turned upside-down house, on a hot July day. Every step of the way he was a bevy of information and empathy. I was quite comfortable having him move about my house without me, he earned my complete trust. He set some bait and traps and had immediate results the evening after the first visit. He returned 2 weeks later to clear the traps (3 kills!) and seal up the outside. And since Mass Bay completed their work, no mice! In terms of value, the price was in the 3 figures. What would you pay for peace of mind? Mass Bay's options and pricing seemed fair and I will consider setting up a yearly contract with them, again for that peace of mind. I also learned quite a bit about mice in general, which was a nice add. I like when people geek out about their work, it's a good sign of happy employees. Happy employees do excellent work. MassBay was truly excellent.

Despite the foam that was sprayed prior to Sean's visit, he still got to the nest…read more I am bee free!! No scent, pet safe. Worth every penny.

Sean from Swat Pest and Wildlife was absolutely fantastic! He responded, almost immediately, to…read moremy after hours request and answered several questions during that phone call. He arrived on time to the non-emergency appointment scheduled a couple of days after my initial request. Sean was very knowledgeable, patient, understanding, and took the time to answer all of my questions and to inspect bugs that I had never seen before. To my absolute horror, he confirmed that my house indeed had termites and that my c.1890 fieldstone foundation was allowing mouse entry. For a small business, the prices are actually a little more cost effective than larger extermination services. The termite treatment lasts 10 years and is transferable. Pets and my disability were taken into consideration during the initial, specialized treatments for termites, spiders, and mice. Because the house could not be "bug bombed" and certain areas couldn't be treated, he returns every 3 months for monitoring. He notifies me a few days beforehand to let me know when he'll arrive and always takes the time to answer any questions. If you're ever in need of an exterminator, Swat Pest and Wildlife is definitely the one to call!

This is not a company you can rely on…read more We spent over $10K getting bait stations and squirrel guard installed which went well. They were supposed to come once a month to check for pests and deal with them. Unfortunately, they do not seem to have enough techs to service all their customers. They "cancelled" the second monthly service without informing us. When we asked when they would be out to spray for ants they said we were not covered for ants. This is not what we were told when we spoke to the salesman. For $175 a month you would expect the most destructive pest would be covered. I can't recommend this company.

The specialist showed up within the window and was incredibly knowledgeable about bats. While he…read moredidn't need to do anything as he explained the bat wouldnt have survived that long in the basement, he took out a yellow jacket nest he found for free. Great service, would recommend to anyone!

One of the first companies to reach out on yelp after I sent out the inquiry. Staff is friendly,…read more professional and responsive. They did a free assessment and found the main issues. Unfortunately the fix involves some construction so I wasn't able to use their service. That said, I would absolutely use their service again if needed (let's hope not) and recommend them to anyone who's in need.

We recently had squirrels in our garage (they had chewed through a couple small holes and made…read moreentrances into the structure). Critter Control was able to stop by quickly to give a quote for removal/repair within a day or two and then was able to immediately start the work to remove the squirrels and cover up the holes they made within two business days. They answered all my questions along the way and did a great job with quickly catching the squirrel who was causing the issues and patching up the holes with metal and metal mesh to deter any future intrusions. Overall, I'm super satisfied with the work they did, their responsiveness, and their price!

this place is terrible. They have not had a working websIte since I joined more than 6 months ago…read moreto see what activity they do. They do not have a contract that lists out all the items I purchased. I thought I had mice, so ordered 2 doors and service to remove them. I only needed one door, so asked for a refund. But since I can't see the detailed contract, , I have no idea if they are reimbursing the right amount. Iam immunocompromised. I went downstairs today, a Tuesday and see flies. Since there are no windows, I am pretty sure it is a dead mouse. ( MAGGOTS DEVELOPED INTO FLIES). I CALL TO ASK THEM TO COME REMOVE THE DEAD MOUSE OR MICE WHICH I DO NOT SEE AND GET RID OF THE FLIES. THEY SAY THEY CAN'T COME UNTIL NEXT WEEK AND I DO NOT HAVE A CONTRACT TO GET RID OF THE FLIES. I TELL THEM WELL, THE LONGER YOU LEAVE A DEAD MOUSE, THE MORE FLIES WILL BE THERE. I find this place lacking in service men, can't get a hold of people to talk to and they can't provide a breakdown of what I paid for a door or service which was not needed. I am disgusted. WHAT kind of company does not have a working website for over 5 months. The original contract was detailed, but the copy I recevied just listed the total, not details of the itmes. Service time, slow, slow, slow. Nobody answers the phone or chat, at the local office you use, and you spend all day trying to make appointments thorugh a central office. I will not renew when the time comes. I will be honest, Terminex is not great either but at least you can get someone on the phone. After 8 thousand dollars my problem has not been solved and servie is lacking.

I recently had a bat inside my house and called this company because they do animal control…read moreservices for my town. I want to start and say that the 2 technicians that showed up toy house were great - really friendly and professional. My issue is with the price - $209 for 2 minutes of work. The dispatcher also said the guys would check around the house to see how the bat got inside, but they did not. Overall, very upset with the cost and lack of effort to fulfill what they promised me.

We can not recommend Sean and Connecticut Wildlife Control enough! I called Sean, as we needed some…read morewildlife exclusion work done prior to selling our home and he took the time out of his busy schedule to visit our home, assess the attic, give us a quote and outline a plan of action! Sean was respectful, attentive, informative and efficient. I honestly could not have asked for more! Thank you again, Connecticut Wildlife Control! We will absolutely pass your name along whenever the situation arises!

The worst. Paid for services not rendered. Still have mice. No response. Do not use. I am not the…read moreonly victim. Does not deserve one star but I had to to submit.