EVERYTHING NEEDS TO IMPROVE!! Service is terrible Techs argue with me about where we need to locate bait stations and try to remove them when they are mine anyway I'm going to be looking for another company if anyone has a good referral read more

Casey and Mathew came out to my house in Murfreesboro and did a wonderful job taking out the old insulation and replacing it with a new one, also cleaned up afterwards. Were very polite and professional. I would highly recommend them Thank you H.Sarafin read more

Where to begin. My name is incorrect on my bill had them change it. Still wrong. I do auto payment then get a late bill in the mail. Call them they don't have any record of the past three times this has happened where I setup autopay. So I call and pay them over the phone and they ask me again if I want to do autopay... I did their encapsulation then the electrician came and did the work separately licensed I get that; however, they never followed back up after the electrician. The dehumidifier was left on the ground plugged in with the water with no place to go with the hose coiled up so water was just sitting on top of the encapsulation... It took me calling for 3 days to get someone out there and they didn't even bring a shop vac to suck out the water that puddled up like it wasn't their fault. Fortunately I had a shop-vac and let them use it. The level of incompetence is staggering read more

Terminix - job completed... This is insane - Pest Control Near Me - Smyrna, Tennessee

I wanted to continue leaving a review for this company so everyone is aware to be extremely careful in using their services. Their sales people are not honest and look to just sign you up so they can get your money. I clearly stated I had a lady bug issue and they told me they do treat lady bugs but their treatment did not work. I already emailed their support and no manager has responded. They promise an additional treatment if you sign up with them but they never come back. Go with a different more honest company. This company seems fraudulent. read more

They're in my neighborhood trying to make sales today and decided to park in my driveway without asking beforehand even put a cone in front of the terminix truck because it's sticking out so much into the street me and my neighbor work nights they're constant ringing of the doorbell while I'm trying to sleep is ridiculous on top of being in my driveway read more

Do NOT assume a previous homeowners contract with this company. Horrible, actually beyond horrible customer service from the corporate 800 number to local management. Say they are correcting problems, tell you their checking termite bait houses, that are not. Money out the window! I could also tell you they took my money for an annual contract of +$300, took my information, come annual inspection call the previous homeowner that tells them they don't own the home. Instead of calling the person that paid the money to take over the contract.... THEY TERMINATED IT! Complete nightmare to try and get it reinstated.... months later IT IS STILL TERMINATED.... oh, and no refund!!! read more

Tomorrow will be three weeks since the day that Mr. Barney promised to come to my house to check out the noisy, constantly running dehumidifier that was installed after the company laid in moisture barriers. It had taken several weeks for the dehumidifier to be connected in the first place, and I still do not have one piece of equipment promised. Mr. Barney has not come to see if the machine is functioning properly, is broken, or improperly installed. He, and apparently the company, does not care once they have the customer's money. Oh, I still have ants, although that is another story that Mr. Barney is not connected with. read more

Absolutely terrible service. We have rescheduled about three times and they have never came when they said they would. I'm not sure what they do when they say they're gonna come to a house, just hang out i guess? I wish I had a job like that...where I could just not show up to appointments when I said I would. Must be so nice :( I absolutely wouldn't recommend this service to anyone not even my worst enemy. Anyways, if anyone knows a good pest control service, hit my messages! read more

How can a review post for the next day? Obviously this business writes their own false reviews!

We were very impressed with technician Josh Maynor. He was very knowledgeable, professional and friendly. We could tell that he knew his job very well and enjoyed helping customers with their needs. read more

I purchased my contract with Terminix and paid for it in full up front. When my three month service was due, they contacted me and came out to inspect and refill my bait stations. I was glad I took the service as 3 of thee 12 stations had evidence of activity. I know that TN is bad about termites and I live out in the country surrounded by a forest, so I need termite protection! My late husband worked for Terminix when I was pregnant with my son, who will soon be 46, and he always insisted on using Terminix as he knew they were the best. read more

Terminix will make all kinds of promises and guarantees, but will not fulfill them. Once you have a problem or need them to finish the job properly, they quit returning your calls and never show up again. I had them install a French drain system and encapsulate the crawl space. The workers who showed up did not have info on the project or knowledge about installing the French drain. I printed the scope of work and went over it with workers (not my job). The proposed 'solution' was not a solution to my problem. I've called, left messages, all to no response. They just ignore my requests. I've given them ample time to fix my problems. DONT USE THIS COMPANY. read more

There is never anyone available in the Smyrna, TN office. The main Terminix offices can never schedule or reschedule an appointment. The Smyrna office never calls back. The customer service from office management is absolutely terrible. I would never recommend them to anyone. read more

I have been a customer of theirs for a year they come every three months as far as I am concerned I am ready to go else where. I have had to have them come back almost every month to respray and still have issues with pests. I will be calling another company tomorrow to take over if they don't resolve their issues and do a better job! read more

When I used these guys they were very nice and courteous. Definitely recommend pricing around first though.

I would have given a ZERO if I could. Terminix has to be the worst company I had the misfortune of dealing with. On last Christmas Eve, we received a letter from a collection agency saying Terminix has turned over the debt we owed them. A charge that we been trying to resolve with Terminix since August of 2015. Never mind that the local service manager never bother to return any calls or have the courtesy to notify us that the charge is turning over to the collection agency. What a great way to ruin Christmas for my family, letter from collection agency on a disputed charge! After I posted my comments on here in December of 2015, I was contacted by Terminix customer service. At that point, I thought to myself, Santa has given me a miracle. I was ensured by Terminix at that time that they will write-out the charge and let the collection agency know. So I thought everything is finally resolved after 6 months of dealing with Terminix! Well, once again, I was lied to. Just received a 2nd notice from collection agency today 9/17/16, almost 8 months after I was told by your company that I don't need to worry about the charge anymore. I once again spend nearly 1 hour on the phone with Terminix customer service and during the middle of my conversation with 2 different Specialists, I got disconnected. So, I was finally able to talk to a very nice agent who explained to me that I was lied to by the agent back in January of 2016. The Corporate office has no authority to write-off any charges. Only the local service manager can do that. The local service manager for my area is obviously a very rude person who doesn't even bother to return phone calls and he refused to write-off the charge that was supposed to be a FREE RE-SPRAY. Terminix, your company is the worst in customer service! Not only you ruined our family's Christmas but also our credits that we worked very hard to earn! Feed your customer lies is not the way to do business in America. read more