I'll be honest. I'm trying to make the best of my experience here but I honestly think that this business is just overwhelmed with how to handle business during this pandemic. We ordered two plants for online pick up and were told that it was a simple curbside procedure. Simple...
So we drive into Vaughan and get to the greenhouse and it felt like waiting in line to get into a downtown club on a friday night. There were dozens upon dozens of people waiting to get in and dozens of people leaving the premises. Social distancing was hard to impose and I don't blame the staff for being overwhelmed. I suppose this is what happens when the sun shines and people are making the best of the weather to get some gardening going. It's ok, we're safe in the car so its been good so far.
So we're in the parking lot and we're looking for the signs for curbside pick ups, which have no instructions. After a few minutes, we asked one of the workers there who was standing outside and were told to pull up to a numbered lot and call the store. Cool...
The store lets us know that it will be a couple of minutes before someone brings the order out. 5 mins... 10 mins... nearly 15 mins have gone by when a staff member walks up to the car with one of the two plants. Due to high demand or whatever reason we were told that they had to sell our plant that we ordered to another customer (most places put the order aside). Not the best thing to hear after driving nearly 40 mins and waiting another 30, just to be told our order is not going to be complete.
As I mentioned earlier, the business just seemed to be overwhelmed by customers that particular day. Perhaps the service would've been different on a weekday or a rainy day, who knows. The staff were very helpful and friendly, and I will come back again once things are normalized again. read more