1. Terra Vo - Amplify Credit Union

    1. Terra Vo - Amplify Credit Union

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    Houston, TX

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    Terra Vo - Amplify Credit Union

    5.0 (4 reviews)
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    Todd McDougall - Mortgage Guru Group - Todd McDougall-
Mortgage Guru Group

    Todd McDougall - Mortgage Guru Group

    (7 reviews)

    As a first-time homebuyer, I really appreciated working with Todd. He was patient, communicative,…read moreand took the time to explain everything clearly. He made the process feel far less stressful and truly listened to my needs. Highly recommend!

    Let me start with this, I went into this process knowing my families case would be a "complicated…read morefile" and we were hesitant about that and we listed all of our concerns upfront with Todd and his team. They told us what we were "pre-approved" for but the numbers were constantly changing. They did not meet one single deadline. Even deadlines they would give themselves they would not meet. This process was excruciating with them. Of course if we could not afford the property we picked out- JUST TELL US! They took 6 weeks to finally say they couldn't do anything. Which wasted our time, almost lost us our earnest money, and wasted the sellers time. Not only did they make me look bad to the seller they made themselves look bad to us. I'm not saying not to work with these people- but I'm just preparing you that every single one of them the branch manager, the loan officer etc has a FULL mailbox, it never gets cleared so you can't even leave them a voicemail, if you call them during business hours with a question- be prepared for them to not get back to you until your sitting down with your family having dinner at 8pm. And to top things off whenever they did finally give us a "loan estimate" to look over we saw we were charged a $7,000 expense, TWICE!! When we called them out for it they tried to literally gaslight us / explain why it was SUPPOSED to be charged twice, but then finally admitted it was a mistake? That's unacceptable and unethical coupled with all the other mistakes. We also never received one apology from Sam Dude, Todd McDougall, or Jim sander. Our experience here was not good. I think they are good people but maybe insanely busy and unable to give files the attention they need especially "complicated ones" like ours was. Thank goodness we were able to find someone else to get us into our dream home. When one door closes, another one opens!

    Marsha Wiley - Benchmark Mortgage

    Marsha Wiley - Benchmark Mortgage

    (6 reviews)

    Far West/Northwest Hills

    They say house buying is one of the most stressful things you can do in your lifetime. That may be…read moretrue, unless you have Marsha on your side! Marsha stood by our side at the ready during the whole process - from filling out the first bits of information to the final night before closing (yes, she was still answering our questions with a smile on her face till the final pen hit the paper). She allowed me and my husband to ask any and as many questions as we like - no question was a dumb question. I cannot express enough appreciation for all her hard work, patience, and positive attitude that she brought to the whole process. Our house buying adventure was definitely made easy by Marsha and her team. THANK YOU!

    Marsha has been one of the most professional and knowledgeable folks I have worked for in a long…read moretime. Marsha was able to answer all my questions, and she also worked with our real estate agent very well. My husband and I were moving from Seattle to Austin, and Marsha was able to get us pre-approved and end to end closed in a rushed manner, given we did not unfortunately have a lot of time. It all came together beautifully, and Marsha really went to extra mile for us. It was truly appreciated, thank you Marsha! If you are looking for someone to work with who really knows their stuff and loves helping people, Marsha is the right contact for you. Thank you Marsha! Lisa and Shawn Jackson

    Terra Vo - Amplify Credit Union - mortgagebrokers - Updated July 2026

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