If I could give Naples Health and Rehab zero stars, I would. For the past five years, my mother has…read morebeen a patient here, and I can say without hesitation that it has been a complete nightmare. While there have been brief moments of hope--occasional improvements and a few staff members who genuinely tried--those moments are quickly erased by the overwhelming neglect, lack of compassion, and sheer incompetence that defines this facility. Over the years, ownership has changed hands multiple times, and each time, I've met with the new administrators to express my growing concerns. And each time, I've been met with empty promises and no meaningful action. Nothing changes. If anything, it continues to decline. On June 7th, 2025, at approximately 11:30 AM, I walked into my mother's room to find her feeding tube machine blaring and flashing multiple error codes. No one was around. Not a single nurse or aide had responded. A male aide entered the room to check the other patient, who wasn't even there, and just before he walked out, he asked me if I needed help. I literally had to tell him that the feeding tube machine is malfunctioning and needs to be addressed. The head nurse came into the room, left, and didn't return for another 8-10 minutes. When she finally returned to fix the machine, I asked her if she knew how long the machine had been like this. She mumbled something under her mask and never even faced me. My mother, who has no mobility in her arms or legs, had also been lying there covered in her own urine and feces. Flies were buzzing around the room. It was like something out of a horror film. This isn't just unacceptable--it's inhumane. It's horrifying to think they aren't doing their job unless a family member raises concerns. Despite being completely bedridden, my requests to have her taken out of bed occasionally were ignored. When I insisted, I was told it's too difficult to move her, as if that justifies letting her sit for days in one position. As a result, she can develop bed sores, something that is completely preventable with proper care. She is always dehydrated. Every time I visit, I notice how dry her lips are, how low her fluid intake is, and how little urgency the staff shows about addressing it. I know she is on a feeding tube, but her oral fluid intake is nonexistent. Last month, my mother was discharged from the hospital and returned to Naples Health and Rehab, only to find that she had been kicked out of her room. No explanation, no preparation--just displaced. The family was never even notified, and when we visited her, we were told she had been moved to a different room. A dark, disgusting, and unsanitary room all the way in the back, down the hallway. As if she were a piece of furniture, not a human being. As if they were trying to hide her. Some specific points that anyone considering this facility needs to know: * The building is filthy. It smells like human waste. The walls, floors, and hallways are neglected. The presence of flies is a constant issue, which tells you everything you need to know about the sanitation here. * The staff is a mixed bag, at best. While a few seem to care, far too many are rude, dismissive, and incompetent. Some speak to family members with annoyance, as if doing their basic duties is a burden. * The food is horrible. (I know because my mother wasn't always on a feeding tube.) Naples Health and Rehab is not just mismanaged--it's dangerous. If you have a loved one who needs care, I urge you to look elsewhere. I wouldn't wish what we've gone through on anyone. No one deserves to be treated like this. They don't care about patients; they care about profits. The emotional toll this has taken on my family is immeasurable. I fear for my mother's health and well-being every single day. And I'm exhausted from fighting a system that seems designed to neglect the most vulnerable among us. My goal is to remove my mother from this facility. Your goal should be to never let your loved ones enter that place. Learn from our experience. Do not place your loved ones here.

I joined the Naples Health and Rehab Team, 2 months ago, and we continue to make changes for the…read morebetter. Nothing happens overnight, as change takes time; nonetheless, we forge onward because each resident and family deserve the best care possible. We will continue to hire new staff, educate, train, and raise the expectations for care. As the Director of Nursing, I always welcome feedback, and keep my door open for residents and families. I hope you will join us on this journey!

My dad goes to GGPT through the VA. I dropped him off and picked him up while I was visiting for…read morethe holidays. The waiting room is quite small but the therapy room seems adequate. My dad even said they walked outside. I'm assuming there is a back space that they utilize. Overall, my dad enjoys going there and seems to be making some improvements.

5+10 more in rating. I have been going here for a couple of years and couldn't find a better place…read moreto help my aching back. Mary Rose is the best to help you get over whatever hurts you.

McKenney Home Care was swift and professional with their staffing. My Father-In-Law needed help…read morewhile in Naples for a few months before returning to Michigan for more treatment. The caregivers they sent were perfect and the communication with their team and nurse regarding the care plan was exceptional. Thanks for the help!

My elderly aunt was nearing the end of life and utilized 24 hour caregivers from McKenney. It took…read morea week or so to get the ones we likes, but Ashley, Kerri, Shakena and Angela were absolutely phenomenal. When it came time to go from caregivers to nursing care, they did not have the staffing. Also a severe lack of communication from the higher ups. The caregivers themselves were A+ but the office personnel gets an F from me.

The staff at the Villa particularly the nursing staff Art and Katie are outstanding. They are…read moreattentive to my wife Barbara's every need. I would highly recommend the Villa if your loved one needs memory care.

The Villa at Terracina had many wonderful loving caregivers, activity directors and nurses; my…read morehusband was well taken care of, except when he wasn't. The food is not bad. The facility is physically beautiful but there are bug and cockroach issues that exceed the normal expectations for living in Florida. There was massive turnover during our tenure with three different nursing directors in the nine months we were there. Weekend coverage is sparse. Communication was non existent unless there was a fall or a crisis. Staff do not introduce themselves and caregivers constantly change so it is hard to know who to approach when there is a question or concern. Although I gave this feedback on multiple occasions, no change occurred. Administration does not treat their residents with the dignity they deserve and does not confer with family regarding care decisions. They are quick to flex legal authority rather than work with family to find solutions. No memory care will be perfect and the Villa at Terracina was excellent in many ways, however their shortcomings overshadowed the positive in our experience. This is a difficult journey for those suffering from dementia and their loved ones. To anyone reading this I wish you and your loved ones the best.

This is a very highly professional organization for physical rehab in addition to the rehab portion…read moreof this facility. The nursing care was outstanding they know how to operate a high and facility. If you have to go to a rehab, we would highly recommend it

My mother, who has been living in an assisted living apartment at Terracina Grand for the past 6…read moreyears moved to The Gardens at Terracina Health and Rehabilitation after she had a stroke. We spent a long time looking for the right place for her and were happy to have found this one. My Mom is 91 years old and has had frequent hospitalizations in the past 10 years and we are so grateful for the care and patience with which she has been treated for this extended period of time. She has several physical therapists and occupational therapists in both the Gardens as well as her apartment at Terracina Grand and they always work with her to build up her strength and get back to a normal way of life. She has been in a wheelchair ever since her stroke but there are always enough CNAs and Nurses who monitor her medication and get her to and from the bathroom, as well as work with her when she has problems swallowing. The food is very good particularly at the Gardens and even though it sometimes must be softened so that she can easily eat it, she is usually able to rehabilitate herself with the help of the wonderful people who attend her there. We couldn't be happier than to have a place such as The Gardens for Mom to recuperate in until she is strong enough to go back to a more independent lifestyle which is available at Terracina Grand.

Solaris is a great place to work (and live). The company motto is played out each day- doing what's…read moreright. I truly do believe that this company has the best interest of their residents at heart. Residents are happy and engaged and they are family to all of us :)

Well, I just got out of a 10-day stay at this nursing home which I attended strictly for the…read morePhysical Therapy rehabilitation. It was much less that I had hoped for and even less for what I'd expected. In no particular order I will give details of the horrors you might expect. Keep in mind that for an older person with terminal issues this might have been much better, but I was probably the youngest in the facility and only needed P.T., not nursing. I had a multiple-occupancy room (read semi-private, two patients) that had a TV each but both TVs were controlled with the same coded remote. When I would turn mine off or on or changed the channel or volume level, his would change, too, and vice-versa. It had a bathroom much smaller that any Motel 6 I'd even been in. It had belt-sander quality toilet paper. And there was no shower... only a bi-weekly schedule to go down to the "spa" always with a nurse or assistant who did their best impression of Nurse Rachet (controlling the shower hose, freezing temps, dumping handfuls of shampoo on my hair, all while seated in one of their rolling PVC shower seats. I am not a xenophobe, but when all of the staff speaks loud Creole in your presence and only barely try to speak English when they address you, I find it disturbing and off-putting. The P.T. "gym" looked more like an adult kindergarten, including match-the-shape games. The silicone rubber bands they used for muscle-strengthening made me think that I was in Joe's Garage and Kindergarten. The staff seemed more interested in whistling to 80's tunes or talking about their next meal plans than focusing on the P.T. The entire facility reminded me of a stalog; it took the door code of the day to exit a door to the outside. This might be effective against dementia patients wandering off, but I was clearly with all of my senses and it would have been nice to sit for awhile outdoors listening to the quite sounds of traffic... It took the kitchen/nutrition staff 9 days to finally get my food orders correct. I make the majority of my meals fresh and raw. So instead of blindly opting in for the lemmings' fare of heated canned food, I spent entirely too much time getting them to make me salads and sandwiches. And why are we still wearing traditional hospital gowns? It made more sense back when most of our medicines were hypodermics in the buttocks, but they have got to go. They provide no protection, they never fit, and the ties get knotted up. My assigned doctor was on vacation when I was admitted and never returned during my 10-day visit. Their inter-departmental communications were horrible, with me often repeating the same set of information to many staff members who should have shared it. I hope this will guide you towards selecting a better nursing home/rehab experience than I had.

Performance PT of Naples 3841 location was helpful from the initial phone call inquiring to…read morecompleting roughly 9 weeks of PT. Samantha and Vanna were pleasant, courteous, respectful to every person that walked in. They were a nice welcome walking in their front door. Never had to wait to begin my session. My therapist Mike was excellent as well. Best way to judge is the progress I made from start to finish. Mike was pleasant to work with, engaging but focused on our treatment, helpful in answering questions and assessing and explaining to assist in understanding the injury. Happy with my therapy in general and I definitely recommend Mike as a therapist.

Wonderful place. The staff is very professional, knowledgeable and answered all my questions…read more Cameryn did wonderful job showing me exercises to strengthen my back and right shoulder. Vanna and Marian also very pleasant and inviting as soon as I walked in. Wonderful experience I would definitely recommend this to anyone at need. Thank you so much for all that you did for me. Sincerely, Marian Wadas

My first visit was with the owner, Sandy, in May 2024. She was able to analyze my condition and…read moreplot out a plan for my PT. She was also sizing me up so she could place me with the right therapist team to fit my personality. She placed me with Steve and Sarah. We bonded immediately. The whole staff encourages patients to interact with other patients and the other therapists. They make it fun, encouraging, and a place that you want to return to. To get through 3 months of tedious PT there must be encouragement and measurements taken to show improvement. That makes PT tolerable and a positive experience. I love these guys.

Sandy and her team provide the best physical therapy in town. I've gone to them for my knee,…read moreshoulder and back. took my teenage son for his shoulder and my husband for his shoulder. their quality of service is top notch. they listen to your concerns and work with you. I won't go anywhere else! highly recommendEd.