Manorcare lely palms…read more 10/3/18 Upon arrival at 6pm, room had a little gift welcoming package, her name on the door and I thought all was nice. 10/4/18 pt's RX list was on her bedroom table. I liked that! Pt. complains of no service when you press the nurse button. 10/5/18 - pt tells me there is a Haitian woman there that is not very nice to mom. Very uncaring. Mom uncomfortable with this. PT and OT is very good. Observance of not all patients are treated equal. Haitians Health Aides nice to others while not nice to the other patients. 10/6 - pt talks about the one not nice Haitian lady. They also don't come when you press the "nurse" button for toileting. Observed PT and thought was very good. Pt is stressed out about the mean Haitian lady. Pt has to #2 and no one comes. 10/7/18 - 2am-ish, slight heart attack feeling.. press nurse button, after a while, a woman walks in, then walks out. Later on pt yells for help someone comes in stands there and walks out. Quickly a man arrives and they put a machine on pt. According to front desk admin, pt went by ER around 7am-ish. So my mother in heart attack mode for 5 hrs. front desk lady looked it up and it was Yvanette the aid that walked in/out of room and did nothing. minor complaint - food not good. ****admitted to NCH baker hospital downtown and not to return to this place again****. 10/8 I talked with Maribel Vazquez (social worker) I told her of issue, she talked with me on phone at length. Concerned. She said the person that I should speak with is Duane (admin of bldg.) or Ian (clinical dr of nursing) # 239-330-3108. She said she would forward my information to him and have him call me back. 10/11/18 - received a letter from the Admissions Director Cristina Cortina saying that we did not sign the admissions agreement. Very nice letter asking me to fill it out. Boy, when it comes to billing, all of a sudden you get attention!! 10/13/18 11:22am I emailed to Maribel Vazquez. Per our conversation 10/8, you were going to have Duane or Ian contact me. To date, have not heard from anyone. Really think this is more for them to reach out to me, then myself to them. Kind of insensitive. They just do not care. I hope that Yvanette was reprimanded and that this didn't go unnoticed for the next senior citizen in her care. T/Maribel Vazquez/lmsgr/still did not hear from Duane or Ian. As of this writing 10/18/18 Thursday no response from anyone. I feel it is only right that they contact me, rather me contact them. I learned from an outside source to complain, contact Ombudsman State Central Advocate for Client Complaint FL Longterm care Ombudsman Volunteer line 1-888-31-0404.

My mother went into the rehab after getting minor surgery. She ended up staying because of…read morecontinual health issues. She got transferred into what eventually became hospice for her. The in-between care was absolutely horrible. They kept her in the bed pan for hours, they were nasty and abrupt with her and treated her with no tenderness what-so-ever when she was becoming incapacitated. To add insult with injury, after she died with them giving her no dignity; her phone and $200 were missing. I will always regret sending her there.

My mother stayed here for a year. She was moved to Memory Care in the lower level (feels like a…read morebasement at times). The food served was perplexing to me. She had no issues at this point with chewing or swallowing. Yet, everything served everyone was chopped up into tiny bits. I found that strange and somewhat unappetizing. Also, my brother walked into her room (very tiny) multiple times to a smell of soiled disposable underwear in the bathroom trash. He alerted proper staff yet it kept occurring. They were not attending to it. I thought the Activities Person could have used a helper. The Director of Memory Care was approachable. It was ok.

We are here visiting my mother-in-law and find this place to have excellent care The staff is…read morealways around Food is delicious Cleanliness a ten !!!! ...and understand you can't make everyone happy Thank you all !!!

Beautiful facility and caring management team. The medical aides are very slow to respond and speak…read morecreole and broken English. Communicating with the medical aides is nearly impossible. They speak creole while in our apartments and I never know if they are speaking to me or each other. Management can't seem to resolve the issues with aides. Other than that this place is paradise.

I'm happy and honored to be working in this community. The Tuscany team is very warm and welcoming…read moreand truly care about our residents. The residents are very friendly and enjoy meeting new people and they go out of their way to make our newest residents feel at home...

After visiting several facilities in Naples I chose The Collier, because they offer 3 levels of…read morecare (Assisted Living, Transitions, and Memory Care) also their pricing was reasonable. My wife has been there for 3+ years. She is now in Memory Care. No doubt there is an adjustment time for both caregiver and loved one. Tough at times. You will find that anywhere you chose . While I may wonder at times if the decision to place her anywhere was the best, I have no doubt that the care she receives at The Collier is first rate. Carl Lundborg

I needed a place for mom where she could engage with others, have some level of independence, and…read moreyet get the help she needs in her sunset years. Homewood is the place! Mom has been there over a year; she is active and interested in all that is going on. She goes to the pub for happy hour, joins in on the outings to restaurants on the Homewood bus, and takes in an evening movie. She is thriving; better than she was before moving in! I visit when I'm in town and join her and her friends for meals ... great food! The staff is amazing. They are caring and know each resident and their individual likes, dislikes, and needs. And they cater to them. I had no idea life could be so good at Homewood, but mom is happy. Thanks Homewood at Naples!

The staff at the Villa particularly the nursing staff Art and Katie are outstanding. They are…read moreattentive to my wife Barbara's every need. I would highly recommend the Villa if your loved one needs memory care.

The Villa at Terracina had many wonderful loving caregivers, activity directors and nurses; my…read morehusband was well taken care of, except when he wasn't. The food is not bad. The facility is physically beautiful but there are bug and cockroach issues that exceed the normal expectations for living in Florida. There was massive turnover during our tenure with three different nursing directors in the nine months we were there. Weekend coverage is sparse. Communication was non existent unless there was a fall or a crisis. Staff do not introduce themselves and caregivers constantly change so it is hard to know who to approach when there is a question or concern. Although I gave this feedback on multiple occasions, no change occurred. Administration does not treat their residents with the dignity they deserve and does not confer with family regarding care decisions. They are quick to flex legal authority rather than work with family to find solutions. No memory care will be perfect and the Villa at Terracina was excellent in many ways, however their shortcomings overshadowed the positive in our experience. This is a difficult journey for those suffering from dementia and their loved ones. To anyone reading this I wish you and your loved ones the best.

Staff was horribly inconsiderate during my grandmothers passing, Princess came in while hospice…read morenurses were taking care of my grandmother and demanded more money for services never provided, people not involved with her care (a laundry attendant) burst in unannounced demanding to know medical details. At one point the emergency cord in her bathroom broke- we know this because she was on the floor for HOURS before anyone noticed! She may have liked it when she was well but we as a family were horribly disappointed in this facility and its staff at the end.

This place was great it was clean the staff was very friendly and caring the rooms are very…read morespacious we loved it everything was so nice it's a beautiful place. The food was delicious too