My husband and I were affiliated with this facility for four years. I recently moved him to another…read morebecause his disease has progressed and I felt that Villa was no longer a good fit for us. The activities program is wonderful and there's live music almost daily. This is the only thing that is truly "Platinum Service" at Villa! My concerns were with the assessment skills of the nursing staff and the uncaring, rude demeanor of several caregivers. They remain employed despite numerous complaints from family members! Nursing Administration was mostly defensive when issues were reported. The dietary director was initially reluctant to accommodate my husband's changing needs and then when changes were made, they were inconsistent. We, as advocates, trust that our loved ones are being cared for by knowledgeable people who will recognize ACUTE changes in a resident's physical and/or mental status and take proper action in a timely fashion. The facility is beautiful but don't base a decision on this alone. Also, private duty care is almost a requirement at Villa as your loved one's disease progresses.

The Villa at Terracina had many wonderful loving caregivers, activity directors and nurses; my…read morehusband was well taken care of, except when he wasn't. The food is not bad. The facility is physically beautiful but there are bug and cockroach issues that exceed the normal expectations for living in Florida. There was massive turnover during our tenure with three different nursing directors in the nine months we were there. Weekend coverage is sparse. Communication was non existent unless there was a fall or a crisis. Staff do not introduce themselves and caregivers constantly change so it is hard to know who to approach when there is a question or concern. Although I gave this feedback on multiple occasions, no change occurred. Administration does not treat their residents with the dignity they deserve and does not confer with family regarding care decisions. They are quick to flex legal authority rather than work with family to find solutions. No memory care will be perfect and the Villa at Terracina was excellent in many ways, however their shortcomings overshadowed the positive in our experience. This is a difficult journey for those suffering from dementia and their loved ones. To anyone reading this I wish you and your loved ones the best.

After visiting several facilities in Naples I chose The Collier, because they offer 3 levels of…read morecare (Assisted Living, Transitions, and Memory Care) also their pricing was reasonable. My wife has been there for 3+ years. She is now in Memory Care. No doubt there is an adjustment time for both caregiver and loved one. Tough at times. You will find that anywhere you chose . While I may wonder at times if the decision to place her anywhere was the best, I have no doubt that the care she receives at The Collier is first rate. Carl Lundborg

I needed a place for mom where she could engage with others, have some level of independence, and…read moreyet get the help she needs in her sunset years. Homewood is the place! Mom has been there over a year; she is active and interested in all that is going on. She goes to the pub for happy hour, joins in on the outings to restaurants on the Homewood bus, and takes in an evening movie. She is thriving; better than she was before moving in! I visit when I'm in town and join her and her friends for meals ... great food! The staff is amazing. They are caring and know each resident and their individual likes, dislikes, and needs. And they cater to them. I had no idea life could be so good at Homewood, but mom is happy. Thanks Homewood at Naples!

My mom spent 13 months at Memory Care of Naples, before she passed away last week. We thank god…read moreevery day that we found such a wonderful , loving, caring place for her . From Tina, the director, down to the caring aides, everyone went above and beyond to make sure the residents were cared for like family. They became our family, during the time mom was a resident there, too.

My mother was cared for well in this facility. The food is excellent. They try and keep the…read morepatients as active as possible. All of the staff that I got to know, especially Muriel, Hannah, and Tina, always had time to listen to any concerns I had and find solutions.

An absolutely top-notch company that truly has your loved one's needs as their top priority…read more We realized our mother needed in-home care about a year ago. We hired a local company that we fired after a mere 5 weeks. An absolutely horrible experience, and we were desperate to find a replacement. We stumbled upon Preferred Care at Home and wow! We are so grateful we found them. Allison is an extremely organized, caring owner. She supervises all of her caregivers personally, as well as having an accessible database for the caregivers to log into for all pertinent information regarding their client. This makes the day-to-day responsibilities go that much smoother. We asked for consistently the same two caregivers, since seven-day care is provided and we wanted to avoid disruptions and/or confusion for our mother. Stability with the elderly is SO important, and Allison understands that. The two caregivers that come are honest, dependable, caring and efficient. They treat my mother with the utmost respect and concern. Both are punctual and perceptive. If there is a time that either of them cannot report for work (an extremely infrequent occurrence), a fill-in is assigned - and that's where the database comes in oh-so-handy. No need to provide specific instructions about dietary requirements, medication reminders or expected duties, since it's all in the database and at the caregiver's fingertips. Allison will drop by occasionally to check on both her employees and my mother. This is such a great practice. Also, if we ever have anything to discuss with her, she is easily accessible and replies to messages promptly. It is evident that her primary concern is the comfort of her client and the administration of quality care. So impressed with Preferred Care at Home's caregivers and with Allison. We are thankful that after such an initial dreadful experience with another local provider, we were able to locate and secure the level of care that we were seeking all along. If you need quality, dependable and compassionate care for an elderly family member, look no further. I highly and enthusiastically recommend Preferred Care at Home.

Communication outside of what is legally required is non-existent on every level. Response time of…read moreCNAs is slow and unenthusiastic from all. They have become complacent and it shows. And please put down the phones unless it is your earned break time! Pay attention to details please. Moorings Park's high standards for the cost (!) should be reflected in their employees. Unfortunately 95% of CNAs and nurses are not meeting that standard. Sad and frustrating. Especially for companions and family representing loved ones with Dementia.

Been a Vendor for the business for over 18 years. I never had a problem until past directions, but…read morenow I have unpaid invoices for years for jobs completed almost two years ago. Now, over three years still unpaid debit. It's a terrible way to show respect to the vendors.

Staff was horribly inconsiderate during my grandmothers passing, Princess came in while hospice…read morenurses were taking care of my grandmother and demanded more money for services never provided, people not involved with her care (a laundry attendant) burst in unannounced demanding to know medical details. At one point the emergency cord in her bathroom broke- we know this because she was on the floor for HOURS before anyone noticed! She may have liked it when she was well but we as a family were horribly disappointed in this facility and its staff at the end.

This place was great it was clean the staff was very friendly and caring the rooms are very…read morespacious we loved it everything was so nice it's a beautiful place. The food was delicious too

We are here visiting my mother-in-law and find this place to have excellent care The staff is…read morealways around Food is delicious Cleanliness a ten !!!! ...and understand you can't make everyone happy Thank you all !!!

My 97 year old mother has been living in the Memory Care section of Discovery Village for the last…read moresix months and I can't say enough good things about the facility and staff. The nursing staff are caring and administer meds on time and stay until mom swallows them. There is constant checking up on residents and in most cases, mom is out of her room with supervision. The food is excellent and my sisters and I have no complaints. The aids and everyone involved are very caring and the new activities staff are fabulous.

Manorcare lely palms…read more 10/3/18 Upon arrival at 6pm, room had a little gift welcoming package, her name on the door and I thought all was nice. 10/4/18 pt's RX list was on her bedroom table. I liked that! Pt. complains of no service when you press the nurse button. 10/5/18 - pt tells me there is a Haitian woman there that is not very nice to mom. Very uncaring. Mom uncomfortable with this. PT and OT is very good. Observance of not all patients are treated equal. Haitians Health Aides nice to others while not nice to the other patients. 10/6 - pt talks about the one not nice Haitian lady. They also don't come when you press the "nurse" button for toileting. Observed PT and thought was very good. Pt is stressed out about the mean Haitian lady. Pt has to #2 and no one comes. 10/7/18 - 2am-ish, slight heart attack feeling.. press nurse button, after a while, a woman walks in, then walks out. Later on pt yells for help someone comes in stands there and walks out. Quickly a man arrives and they put a machine on pt. According to front desk admin, pt went by ER around 7am-ish. So my mother in heart attack mode for 5 hrs. front desk lady looked it up and it was Yvanette the aid that walked in/out of room and did nothing. minor complaint - food not good. ****admitted to NCH baker hospital downtown and not to return to this place again****. 10/8 I talked with Maribel Vazquez (social worker) I told her of issue, she talked with me on phone at length. Concerned. She said the person that I should speak with is Duane (admin of bldg.) or Ian (clinical dr of nursing) # 239-330-3108. She said she would forward my information to him and have him call me back. 10/11/18 - received a letter from the Admissions Director Cristina Cortina saying that we did not sign the admissions agreement. Very nice letter asking me to fill it out. Boy, when it comes to billing, all of a sudden you get attention!! 10/13/18 11:22am I emailed to Maribel Vazquez. Per our conversation 10/8, you were going to have Duane or Ian contact me. To date, have not heard from anyone. Really think this is more for them to reach out to me, then myself to them. Kind of insensitive. They just do not care. I hope that Yvanette was reprimanded and that this didn't go unnoticed for the next senior citizen in her care. T/Maribel Vazquez/lmsgr/still did not hear from Duane or Ian. As of this writing 10/18/18 Thursday no response from anyone. I feel it is only right that they contact me, rather me contact them. I learned from an outside source to complain, contact Ombudsman State Central Advocate for Client Complaint FL Longterm care Ombudsman Volunteer line 1-888-31-0404.

My mother went into the rehab after getting minor surgery. She ended up staying because of…read morecontinual health issues. She got transferred into what eventually became hospice for her. The in-between care was absolutely horrible. They kept her in the bed pan for hours, they were nasty and abrupt with her and treated her with no tenderness what-so-ever when she was becoming incapacitated. To add insult with injury, after she died with them giving her no dignity; her phone and $200 were missing. I will always regret sending her there.

Review of Management and Administrative Practices…read more This review addresses a significant and highly unprofessional lapse in administrative conduct regarding the refund of a security deposit. Prospective residents and their families should consider this experience when evaluating the integrity and reliability of the management team. Unjustified Retention of Refundable Deposit We paid a fully refundable security deposit of $X as part of the initial application and holding process. Due to unforeseen changes, we withdrew our application well within the contractual period that guaranteed a full refund, as stipulated in the initial agreement signed with the facility. Despite documented contractual obligations and our formal, written request for the refund, the management has unilaterally and without legal justification refused to process the return of these funds. This is not only a breach of contract but demonstrates a profound lack of financial transparency and ethical business practice. Consistent and Unacceptable Non-Responsiveness The process of attempting to resolve this matter has been severely hampered by the management's persistent and deliberate non-responsiveness. Over the past six weeks, we have made more than ten documented attempts to contact the administrative office via phone, direct email, and certified mail. The attempts to reach the Director or any relevant financial officer have been met with silence, unanswered calls, and unreturned emails. The complete lack of communication on a serious financial matter is unacceptable. This pattern of evasion regarding a simple, contractual refund raises serious concerns about how this management team would handle critical, time-sensitive issues concerning the health and well-being of residents. In the context of long-term care, where responsive and reliable communication is paramount, this administrative failure is a severe red flag. Conclusion and Recommendation Our experience with the management has been deeply disappointing and highly unprofessional. The refusal to honor a clear, written contractual obligation for a refund, compounded by deliberate non-responsiveness, reflects poorly on the overall governance of the retirement home. We urge prospective families to scrutinize the administrative contract terms carefully and be prepared for potential financial and communicative challenges. We currently await the immediate return of our full deposit.

Parent there for rehabilitation after hospital stay. Call button off the wall, rang the bell but…read morewaited one half hour before responding. Not very accommodating to needs. Asthecicly unpleasant.broken furniture. Very uncomfortable wheelchairs patients to sit in all day. Bathroom requests had patient waiting too long.