This campus is top notch the team members are attentive. The people are friendly, and the food is…read morefantastic!

My husband has been in the Terraces since 2021 and I am NOT happy with his care. He is in Skilled…read moreNursing and I they definitely DO NOT have enough help to meet the needs of the few patients they have, especially on weekends. I do my husband's laundry because of allergies to liquid soap and have posted three signs up in his room to this effect. Unfortunately some of his clothes turn up missing, plus I find things in his drawer which are NOT his. I also purchased Pads to be used on his wheelchair with his room number on them, they disappear on a regular basis and the search must go on. Today when I arrived my husband was half shaved, teeth not brushed and sometimes I find him wet. On Sunday we had him out for 2 1/2 hours. Upon returning he wanted to take a nap. We rang for a CNA, after twenty minutes one came into the room and we were told they were ALL eating lunch and we would have to wait. After another half hour, I had a friend help me assist him with a dry diaper and put him in bed. As I was leaving two CNA's were walking out of the room next door with a scale. I guess it is more important to weigh someone then to make sure that the clients are clean and dry. All these issues might seem minor, but when we are talking about the man I love, his care is NOT minor.

I am the son of parents in their 80's who selected All Seasons as their retirement residence over…read moreother competitors in the Naples area. They are very happy with their decision, as is our entire family. My Dad started in Independent Living, which is like a luxury five star hotel with stacked amenities and a beautiful dining room and common areas, and my Mom started in Assisted Living, which is very similar to Independent, but includes nursing staff on call 24/7. After a year, my Mom rotated to Memory Care and my Dad to Assisted Living. Thus far, the staff has been very attentive and it is an ideal residence for eldery parents. The other reisdents are very friendly and they have engagning programming, such as live music performances, and other activities. The food is also top notch. Amy, the supervisor, works hard to make sure everyone is satisfied. Highly recommended.

Wow. This is an amazing facility for your loved ones. Amy, who runs this facility in Naples FL,…read moreknows each resident and carefully notices, how they are doing, the activités they participate in, when hair appointments are, the routines of residents here and if one should need more care. Typically, you hear how no one knows who your parents are or they are not being properly cared for. This is the exact opposite experience. What a piece of mind it is to know that Amy, along with all of their special programs and co workers are here and overseeing everyone's quality of life, fulfillment and enjoyment.

Review of Management and Administrative Practices…read more This review addresses a significant and highly unprofessional lapse in administrative conduct regarding the refund of a security deposit. Prospective residents and their families should consider this experience when evaluating the integrity and reliability of the management team. Unjustified Retention of Refundable Deposit We paid a fully refundable security deposit of $X as part of the initial application and holding process. Due to unforeseen changes, we withdrew our application well within the contractual period that guaranteed a full refund, as stipulated in the initial agreement signed with the facility. Despite documented contractual obligations and our formal, written request for the refund, the management has unilaterally and without legal justification refused to process the return of these funds. This is not only a breach of contract but demonstrates a profound lack of financial transparency and ethical business practice. Consistent and Unacceptable Non-Responsiveness The process of attempting to resolve this matter has been severely hampered by the management's persistent and deliberate non-responsiveness. Over the past six weeks, we have made more than ten documented attempts to contact the administrative office via phone, direct email, and certified mail. The attempts to reach the Director or any relevant financial officer have been met with silence, unanswered calls, and unreturned emails. The complete lack of communication on a serious financial matter is unacceptable. This pattern of evasion regarding a simple, contractual refund raises serious concerns about how this management team would handle critical, time-sensitive issues concerning the health and well-being of residents. In the context of long-term care, where responsive and reliable communication is paramount, this administrative failure is a severe red flag. Conclusion and Recommendation Our experience with the management has been deeply disappointing and highly unprofessional. The refusal to honor a clear, written contractual obligation for a refund, compounded by deliberate non-responsiveness, reflects poorly on the overall governance of the retirement home. We urge prospective families to scrutinize the administrative contract terms carefully and be prepared for potential financial and communicative challenges. We currently await the immediate return of our full deposit.

Parent there for rehabilitation after hospital stay. Call button off the wall, rang the bell but…read morewaited one half hour before responding. Not very accommodating to needs. Asthecicly unpleasant.broken furniture. Very uncomfortable wheelchairs patients to sit in all day. Bathroom requests had patient waiting too long.

Nearly 2 years after I last reviewed Millennium House, the new owner has posted a comment alleging…read morethat my father received care at no cost for some days. Unfortunately, this "owner" is mistaken and erroneous in his allegations. My father never received "free" days. EVER. We left because the previous owner had sold the business and the QUALITY of care had not been retained. PERIOD. This comment, in my opinion, is an attempt to sway potential clients. I'm offended and have thus lowered my rating of this business to ONE star.

We have found new owners to be excellent! They have Made beautiful aesthetic changes to Millennium…read moreHouse. More importantly the staff is caring and knowledgeable. I feel comfortable leaving my mom there while I go to work. She loves the activities and can't wait to go back. I highly recommend the Millennium House... anyone needs Respite for their loved one.

This is a very highly professional organization for physical rehab in addition to the rehab portion…read moreof this facility. The nursing care was outstanding they know how to operate a high and facility. If you have to go to a rehab, we would highly recommend it

My mother, who has been living in an assisted living apartment at Terracina Grand for the past 6…read moreyears moved to The Gardens at Terracina Health and Rehabilitation after she had a stroke. We spent a long time looking for the right place for her and were happy to have found this one. My Mom is 91 years old and has had frequent hospitalizations in the past 10 years and we are so grateful for the care and patience with which she has been treated for this extended period of time. She has several physical therapists and occupational therapists in both the Gardens as well as her apartment at Terracina Grand and they always work with her to build up her strength and get back to a normal way of life. She has been in a wheelchair ever since her stroke but there are always enough CNAs and Nurses who monitor her medication and get her to and from the bathroom, as well as work with her when she has problems swallowing. The food is very good particularly at the Gardens and even though it sometimes must be softened so that she can easily eat it, she is usually able to rehabilitate herself with the help of the wonderful people who attend her there. We couldn't be happier than to have a place such as The Gardens for Mom to recuperate in until she is strong enough to go back to a more independent lifestyle which is available at Terracina Grand.

I have lived in Independent Living at the Arlington for five years. I don't think I could have…read morefound a better place to live. Both the staff and the residents are extremely friendly. One of my favorite parts of living there is the concierge staff. Anything that you need, you just let the concierge know and they see that it is taken care of "Millie" had been there since day one and she knows everything and everyone and makes sure whatever you need is taken care of. She is kind. friendly, and, could not be more accommodatiing. And you can recognize her laugh from a block away!

I was at the Arlington of Naples for two weeks and my experience was great. The nursing and rehab…read morestaff was very caring and professional. I would highly recommend it.

Plain and simple: the level of care provided here is not commensurate with the exorbitant costs…read more After a brief hospital stay and at the recommendation of a physician, an elderly male relative was placed in their skilled nursing section. We chose this location partially because of prior experience with the facility (a different relative receiving rehabilitation services years ago) and partially because this was the only location that had an opening at the time. During the 3-month period that this male relative was here, he experienced two severe falls. The second fall required a trip to the emergency room, and even though a POA was on file, no relative was notified of this until a visit to him 7 hours after the incident revealed an empty room. He was not dressed when taken to the ER (they actually brought him clothed only in his underwear). Staff knew nothing of the whereabouts of his eyeglasses, despite the fact that he literally cannot see without them. Multiple demands for the reason for non-notification yielded responses that the facility was short-staffed or that staff was not "required" to notify the relative who has POA. When pressed about the whereabouts of his eyeglasses, we were told that they weren't in his room and, after all, he didn't have them the day before - yikes! We had to drive from the ER back to Renaissance at The Terraces to attempt to locate them, only to find the glasses literally on the floor next to his bed - and his bed had been completely stripped. We're lucky that the glasses weren't stepped on and crushed! Absolutely unacceptable. Upon his return from the ER, wounds he received as a result of the fall failed to heal appropriately. We would tend to these wounds, but since this was the skilled nursing section of the facility, it was our belief that staff should have been tending to them as well. We watched this relative sink deeper and deeper into depression, as he clearly wasn't feeling well and nearly the only human interaction he had was when he had family visiting him. During the multiple times I personally was there, not once did any staff member whatsoever ever set foot in his room. Also, absolutely unacceptable. Even though a large sign was placed in the room stating that "Family does laundry," multiple times personal items went missing because they were laundered at the facility. This required us to literally hound the supervisor to locate these items, which eventually showed back up in his room several days later with no explanation. I subsequently spent to the good part of an afternoon in his room hand sewing name labels on every piece of personal clothing or blankets in his possession. Part of the issues here are a result of our inability to speak or understand Creole. It's a true liability when a patient (or their family) cannot communicate with nurses and aides that are entrusted with their care. As soon as we were able to locate another facility, we moved him. He has improved by leaps and bounds, gained some weight, is walking and exercising regularly and socializing with others. What a transformation - all because we REMOVED him from Renaissance at The Terraces. If you believe your relative will receive top-notch care here due to the high cost of residence, you should reconsider your decision. In my opinion, this facility is an institutional setting with a pretty foyer that in reality provides sub-par, insufficient and inadequate care.

i have found the Renaissance at the terraces at Bonita Springs to be an excellent place to provide…read morerehab to those needing skill nursing care. They have kind and caring people working there who go above and beyond to ensure your needs are met. Do your homework when looking for such services. The Renaissance has been rated as a 5-star facility for many years.

At my age I call it as I called balls and strikes as a softball umpire - tonite there was…read moreevidence that LCS is trying to bring back dining to pre-China Communist Party approved covid virus- Pritzker years. Had shrimp bisque which had 5 small cocktail shrimp in a tasty broth. The Arctic Char was excellent. Sauteed spinach as well as plain potatoe ( Dan Quayle U.K. spelling ) chips were a good accompaniment. Iced tea refills by the seasoned host at the Seaside -JIMMY- was proof that he is a keeper par excellent! I carried out Italian Lemon Cake. It's useful for you check out the meals before to you enter in as your opinion could differ or the Pritzker family outfit could return. Try out the computers/printers in the library and west clubhouse to make sure they operate as well as JIMMY has and is , ie. with perfection.

After living in Shadow Wood for 25 wonderful years, we decided to sell our "too big" home and focus…read moreon our future as we age. Although we were still in good health, it was difficult to leave our home and the daily interactions with friends, but we wanted to enjoy maintenance-free living and ease the burden of worry for our children.  After exploring inclusive communities, we chose Bentley Village. After 10 months of living here we know we have made the right decision. It's truly a village! The many amenities include an 18-hole golf course, bocce, tennis, croquet, resort and lap pools, fitness center, an art studio, various activity clubs, a large library, movie theater, and four restaurants. The most important feature is the residents and staff. Many people have reached out to us to join them for dinner, golf, and other activities. The staff is a fantastic group of friendly and caring people who always go the extra mile with a smile. Truly a welcoming community!