This campus is top notch the team members are attentive. The people are friendly, and the food is…read morefantastic!

My husband has been in the Terraces since 2021 and I am NOT happy with his care. He is in Skilled…read moreNursing and I they definitely DO NOT have enough help to meet the needs of the few patients they have, especially on weekends. I do my husband's laundry because of allergies to liquid soap and have posted three signs up in his room to this effect. Unfortunately some of his clothes turn up missing, plus I find things in his drawer which are NOT his. I also purchased Pads to be used on his wheelchair with his room number on them, they disappear on a regular basis and the search must go on. Today when I arrived my husband was half shaved, teeth not brushed and sometimes I find him wet. On Sunday we had him out for 2 1/2 hours. Upon returning he wanted to take a nap. We rang for a CNA, after twenty minutes one came into the room and we were told they were ALL eating lunch and we would have to wait. After another half hour, I had a friend help me assist him with a dry diaper and put him in bed. As I was leaving two CNA's were walking out of the room next door with a scale. I guess it is more important to weigh someone then to make sure that the clients are clean and dry. All these issues might seem minor, but when we are talking about the man I love, his care is NOT minor.

This is a very highly professional organization for physical rehab in addition to the rehab portion…read moreof this facility. The nursing care was outstanding they know how to operate a high and facility. If you have to go to a rehab, we would highly recommend it

My mother, who has been living in an assisted living apartment at Terracina Grand for the past 6…read moreyears moved to The Gardens at Terracina Health and Rehabilitation after she had a stroke. We spent a long time looking for the right place for her and were happy to have found this one. My Mom is 91 years old and has had frequent hospitalizations in the past 10 years and we are so grateful for the care and patience with which she has been treated for this extended period of time. She has several physical therapists and occupational therapists in both the Gardens as well as her apartment at Terracina Grand and they always work with her to build up her strength and get back to a normal way of life. She has been in a wheelchair ever since her stroke but there are always enough CNAs and Nurses who monitor her medication and get her to and from the bathroom, as well as work with her when she has problems swallowing. The food is very good particularly at the Gardens and even though it sometimes must be softened so that she can easily eat it, she is usually able to rehabilitate herself with the help of the wonderful people who attend her there. We couldn't be happier than to have a place such as The Gardens for Mom to recuperate in until she is strong enough to go back to a more independent lifestyle which is available at Terracina Grand.

I have lived in Independent Living at the Arlington for five years. I don't think I could have…read morefound a better place to live. Both the staff and the residents are extremely friendly. One of my favorite parts of living there is the concierge staff. Anything that you need, you just let the concierge know and they see that it is taken care of "Millie" had been there since day one and she knows everything and everyone and makes sure whatever you need is taken care of. She is kind. friendly, and, could not be more accommodatiing. And you can recognize her laugh from a block away!

I was at the Arlington of Naples for two weeks and my experience was great. The nursing and rehab…read morestaff was very caring and professional. I would highly recommend it.

At my age I call it as I called balls and strikes as a softball umpire - tonite there was…read moreevidence that LCS is trying to bring back dining to pre-China Communist Party approved covid virus- Pritzker years. Had shrimp bisque which had 5 small cocktail shrimp in a tasty broth. The Arctic Char was excellent. Sauteed spinach as well as plain potatoe ( Dan Quayle U.K. spelling ) chips were a good accompaniment. Iced tea refills by the seasoned host at the Seaside -JIMMY- was proof that he is a keeper par excellent! I carried out Italian Lemon Cake. It's useful for you check out the meals before to you enter in as your opinion could differ or the Pritzker family outfit could return. Try out the computers/printers in the library and west clubhouse to make sure they operate as well as JIMMY has and is , ie. with perfection.

Now that Mom's in the Care Center we rely 100% on the excellent staff to care for her around the…read moreclock. They always listen to and address our concerns as quickly as possible. In her almost thirteen years at Bentley we've never had to truly worry about her. The Care Center obviously has residents who are far more infirm than Assisted Living, but the environment is light, open, and filled with activity. Residents of this skilled nursing facility still receive chef-prepared cuisine, just like all the Bentley residents, served in an elegant dining room with linen tablecloths and china. They are allowed to order from a menu if they are able but the aides know everyone's favorites and make sure they get it. The residents socialize with each other - to the extent they can - as they dine. If someone has particular dietary or swallowing challenges, chef rises to the occasion to ensure their every meal is delicious and nutritious. The nursing and care staff make sure we as a family are kept informed of our mom's status on a regular basis. When we visit we may find her fresh from the first-floor beauty salon or in the Activities Room engaged in a singalong. Her Lewy body dementia is severe and the hallucinations keep her firmly grounded in fantasy, but she is happy and clean and nicely dressed and very well cared for.

Plain and simple: the level of care provided here is not commensurate with the exorbitant costs…read more After a brief hospital stay and at the recommendation of a physician, an elderly male relative was placed in their skilled nursing section. We chose this location partially because of prior experience with the facility (a different relative receiving rehabilitation services years ago) and partially because this was the only location that had an opening at the time. During the 3-month period that this male relative was here, he experienced two severe falls. The second fall required a trip to the emergency room, and even though a POA was on file, no relative was notified of this until a visit to him 7 hours after the incident revealed an empty room. He was not dressed when taken to the ER (they actually brought him clothed only in his underwear). Staff knew nothing of the whereabouts of his eyeglasses, despite the fact that he literally cannot see without them. Multiple demands for the reason for non-notification yielded responses that the facility was short-staffed or that staff was not "required" to notify the relative who has POA. When pressed about the whereabouts of his eyeglasses, we were told that they weren't in his room and, after all, he didn't have them the day before - yikes! We had to drive from the ER back to Renaissance at The Terraces to attempt to locate them, only to find the glasses literally on the floor next to his bed - and his bed had been completely stripped. We're lucky that the glasses weren't stepped on and crushed! Absolutely unacceptable. Upon his return from the ER, wounds he received as a result of the fall failed to heal appropriately. We would tend to these wounds, but since this was the skilled nursing section of the facility, it was our belief that staff should have been tending to them as well. We watched this relative sink deeper and deeper into depression, as he clearly wasn't feeling well and nearly the only human interaction he had was when he had family visiting him. During the multiple times I personally was there, not once did any staff member whatsoever ever set foot in his room. Also, absolutely unacceptable. Even though a large sign was placed in the room stating that "Family does laundry," multiple times personal items went missing because they were laundered at the facility. This required us to literally hound the supervisor to locate these items, which eventually showed back up in his room several days later with no explanation. I subsequently spent to the good part of an afternoon in his room hand sewing name labels on every piece of personal clothing or blankets in his possession. Part of the issues here are a result of our inability to speak or understand Creole. It's a true liability when a patient (or their family) cannot communicate with nurses and aides that are entrusted with their care. As soon as we were able to locate another facility, we moved him. He has improved by leaps and bounds, gained some weight, is walking and exercising regularly and socializing with others. What a transformation - all because we REMOVED him from Renaissance at The Terraces. If you believe your relative will receive top-notch care here due to the high cost of residence, you should reconsider your decision. In my opinion, this facility is an institutional setting with a pretty foyer that in reality provides sub-par, insufficient and inadequate care.

i have found the Renaissance at the terraces at Bonita Springs to be an excellent place to provide…read morerehab to those needing skill nursing care. They have kind and caring people working there who go above and beyond to ensure your needs are met. Do your homework when looking for such services. The Renaissance has been rated as a 5-star facility for many years.

I am the son of parents in their 80's who selected All Seasons as their retirement residence over…read moreother competitors in the Naples area. They are very happy with their decision, as is our entire family. My Dad started in Independent Living, which is like a luxury five star hotel with stacked amenities and a beautiful dining room and common areas, and my Mom started in Assisted Living, which is very similar to Independent, but includes nursing staff on call 24/7. After a year, my Mom rotated to Memory Care and my Dad to Assisted Living. Thus far, the staff has been very attentive and it is an ideal residence for eldery parents. The other reisdents are very friendly and they have engagning programming, such as live music performances, and other activities. The food is also top notch. Amy, the supervisor, works hard to make sure everyone is satisfied. Highly recommended.

Wow. This is an amazing facility for your loved ones. Amy, who runs this facility in Naples FL,…read moreknows each resident and carefully notices, how they are doing, the activités they participate in, when hair appointments are, the routines of residents here and if one should need more care. Typically, you hear how no one knows who your parents are or they are not being properly cared for. This is the exact opposite experience. What a piece of mind it is to know that Amy, along with all of their special programs and co workers are here and overseeing everyone's quality of life, fulfillment and enjoyment.

I saw firsthand how terrible they are to dementia patients. They blame dementia patients for…read moreeverything that goes wrong, or goes missing and for every injury they sustain. I saw them try to "punish" my loved one for "bad behavior." Uh, they're 89 and has dementia?? This isn't a preschool. The cleanliness of the memory care side was always utterly disgusting. Feces on the floor of the dining room not cleaned up for hours. There was also a nurse who moved from facility to facility (should tell you something) who showed me a picture on her phone of another dementia patient resident who had put on a diaper as a halter top. This head nurse showed me the image, laughed at the poor woman sitting in a wheelchair, wearing a diaper as a shirt, and said "Don't tell anyone I have this, I'm not supposed to take photos of them.. you know, HIPPA/PIPA and all that." Well, I immediately stopped trusting her right then and there! Cindy Digman is fine in the beginning stages, but she WILL turn on you the minute your loved requires an iota of attention... or experiences prolonged hospital stays. Or god forbid "acts up." It's not like we paid you thousands of dollars a month to provide my loved one with special attention as well as medication, food, medical care, etc. Someone there (I can't know if it was staff or another resident) stole prepaid cellphones, a gold necklace & some art from my loved one. Of course, always blaming it on my loved one. Every time I'd arrive to pick them up for a visit (weekly) I'd have to go room to room to try and find their shoes. They told me that was their fault too. I finally gave up and just brought a pair with me every time. The staff physically pushed my loved one, they screamed at them, ignored them, left them outside one night... I really could go on. I'm glad that this place is nice for some people. I have a feeling those people's loved one's aren't on the "bad side" aka the memory care side. I'd be interested to see them take an impromptu tour of it. I recommend just asking one day to see the other side. Where you enter is the "good side," for higher functioning residents. It's brighter, cleaner, cheerier, more active... Look- i understand how difficult caring for several dementia patients must be. I only had one in my home, whom I loved immensely, and over the years it grew increasingly more difficult. But these aren't just some neighbors I left them with; these were professionals whose sole job was to provide CARE. Instead, both my loved one and I were both made to feel like we were a bother, an inconvenience, and were barely tolerated. If a weekly visit from a family member causes you that much consternation, it really makes one wonder WHY? What's going on over there that a sane person's presence is so annoying... are you worried what else we might witness? TL:DR- if your loved one can still care for themselves & are more independent, then this place might be okay for them. It's certainly one of the better price ranges in Naples/Bonita. (Or, at least it was.) But if your loved one has a personality or requires a bit more care/attention, I'd avoid this place unless you want to watch your loved one's spirit die from daily mistreatment. Please know I do not write or share any of this flippantly. And when Kiva changes their name eventually, like they all do to avoid the scrutiny of bad reviews, I'll reiterate my concerns. If I can save one person from dying alone here, my loved one's suffering & my learning the hard way won't be wasted. Hug your people tight.

I have worked in the SWFL senior industry for many years now, and I have seen the good and the bad…read more Kiva is a wonderful, home like setting that provides the residents with exceptional care. The facility is clean and truly feels like an intimate setting. The staff really get to know each resident and family personally so they are able to provide the best care. The administrator is available 24/7 for any questions or concerns

The Hughes Family is ever grateful for the love that you shared with our Father and the entire…read morefamily as daddy began his journey home to heaven. The dignity you gave to our father will always be remembered by the entire family!! I highly recommend this home, you too will be wvwr grateful.

A+++++++++++ Top…read moreNotch experience Staff is very competent and attentive. Dealing with a relative who is on the gradual decline is awful for anyone who has to go through this. But if you do have to go through it ... JoAnne's House is a five star experience from the building, rooms, service, staff, competency and more. Highly recommend