After visiting several facilities in Naples I chose The Collier, because they offer 3 levels of…read morecare (Assisted Living, Transitions, and Memory Care) also their pricing was reasonable. My wife has been there for 3+ years. She is now in Memory Care. No doubt there is an adjustment time for both caregiver and loved one. Tough at times. You will find that anywhere you chose . While I may wonder at times if the decision to place her anywhere was the best, I have no doubt that the care she receives at The Collier is first rate. Carl Lundborg

I needed a place for mom where she could engage with others, have some level of independence, and…read moreyet get the help she needs in her sunset years. Homewood is the place! Mom has been there over a year; she is active and interested in all that is going on. She goes to the pub for happy hour, joins in on the outings to restaurants on the Homewood bus, and takes in an evening movie. She is thriving; better than she was before moving in! I visit when I'm in town and join her and her friends for meals ... great food! The staff is amazing. They are caring and know each resident and their individual likes, dislikes, and needs. And they cater to them. I had no idea life could be so good at Homewood, but mom is happy. Thanks Homewood at Naples!

Review of Management and Administrative Practices…read more This review addresses a significant and highly unprofessional lapse in administrative conduct regarding the refund of a security deposit. Prospective residents and their families should consider this experience when evaluating the integrity and reliability of the management team. Unjustified Retention of Refundable Deposit We paid a fully refundable security deposit of $X as part of the initial application and holding process. Due to unforeseen changes, we withdrew our application well within the contractual period that guaranteed a full refund, as stipulated in the initial agreement signed with the facility. Despite documented contractual obligations and our formal, written request for the refund, the management has unilaterally and without legal justification refused to process the return of these funds. This is not only a breach of contract but demonstrates a profound lack of financial transparency and ethical business practice. Consistent and Unacceptable Non-Responsiveness The process of attempting to resolve this matter has been severely hampered by the management's persistent and deliberate non-responsiveness. Over the past six weeks, we have made more than ten documented attempts to contact the administrative office via phone, direct email, and certified mail. The attempts to reach the Director or any relevant financial officer have been met with silence, unanswered calls, and unreturned emails. The complete lack of communication on a serious financial matter is unacceptable. This pattern of evasion regarding a simple, contractual refund raises serious concerns about how this management team would handle critical, time-sensitive issues concerning the health and well-being of residents. In the context of long-term care, where responsive and reliable communication is paramount, this administrative failure is a severe red flag. Conclusion and Recommendation Our experience with the management has been deeply disappointing and highly unprofessional. The refusal to honor a clear, written contractual obligation for a refund, compounded by deliberate non-responsiveness, reflects poorly on the overall governance of the retirement home. We urge prospective families to scrutinize the administrative contract terms carefully and be prepared for potential financial and communicative challenges. We currently await the immediate return of our full deposit.

Parent there for rehabilitation after hospital stay. Call button off the wall, rang the bell but…read morewaited one half hour before responding. Not very accommodating to needs. Asthecicly unpleasant.broken furniture. Very uncomfortable wheelchairs patients to sit in all day. Bathroom requests had patient waiting too long.

I take no pleasure in giving a negative review of Terracina Grand. My father was a resident of…read moreTerracina Grand for over 6 years and it became his home.The last year and a half, the service at the resident level and overall feel of the facility has negatively changed. COVID probably had a lot to do with this, but there is a fundamental shift in compassion at the facility.For context, I have previously written great reviews of Terracina. If you preview reviews, you will note that the majority of positive reviews are a few years old and some are from employees. Dad initially moved into the facility with my mother in 2015.Her health was changing and they decided to relocate to an environment where Dad could get assistance in caring for her.When they first moved in, they loved the facility and bragged to all of their family and friends about the wonderful care they received. As an RN and their Health Care Surrogate, I was impressed and when I first visited the facility, I knew they had made the right choice.Her care was compassionate, the social activities were plentiful and the food was excellent.All of this combined to make the overall ambiance of the comforting. When Mom died, Dad decided to continue living there. In 2020, during the pandemic, I could not visit and the comfort he felt began to dwindle.The Goodman Group (the parent company of Terracina) began actively cutting costs, most likely due to the fact that the occupancy level dropped during the pandemic.The Executive Management changed and Dad began to express concerns about living in the facility.The Goodman Group is a for profit organization. I will agree that the facility did a good job at infection surveillance and control during the pandemic and I appreciated the ongoing communication regarding infection rates. Dad expressed that he noticed a decline in staff morale and many of the regular faces had been replaced.He was becoming concerned about living in the facility and his overall safety.He reported some errors in medications. I was able to get those resolved. Regarding medications, Terracina primarily uses Mother's Pharmacy for their Assisted Living residents. Florida requires "blister packing" for assisted livand Mother's performs this function.It was my experience that Mother's costs were inflated and there were times where Mother's over billed for medications. Many of the new care attendants have very limited English language skills.Combine that with the mandated mask wearing,Dad was having difficulty understanding those charged with caring for him. This was causing frequent misunderstandings and was making him uncomfortable.Notably, state and federal laws require care facilities to employ  caregivers who competently speak the language of their residents. Dad was complaining about the decline of food service, including the quality of the food and food selections, portions of food and the decline of service in the dining room.  In addition to the cost-cutting changes in the facility, the new management began increasing the daily rates during the throes of the pandemic.The new management team is less engaging and not as resident-centered as previous management teams. In lay terms, the warm and gracious feelings had disappeared. Another big concern that came to light during my first visits during the pandemic was the lack of privacy my father experienced when it came to his personal life. All residents in assisted living and independent living have private apartments with locked entrances. At this time, Dad is a widower and had the right to socialize with whom him he wanted. Many of the care staff were actively  involved in giving him advice about his friendships with women at the facility, going so far as to tell my Dad actions he should take. This was distressing for him as he felt his personal life was being discussed and gossipped about. He was embarrassed and felt betrayed by the staff. It was so distressing to him that I  had to have a conversation with Irene Mursoi, the DON, to direct her staff not to be actively involved in Dad's private life.This activity was so pervasive, unprofessional and shocking that I am still shaking my head. This activity may have violated HIPAA laws as some of the discussions the staff were having involved areas of Dad's health care, including his emotional health. By November of 2021, Dad was begging me to move. He stated he did not feel safe due to the constant change in caregivers and nurses and his inability to understand many of the caregivers.His comments combined with what I witnessed, led me to actively begin looking for his new home closer to where I live. Hopefully the few remaining "older" staff can help Terracina become iconic once again. Bonnie McDaniel

I am a resident here for the last 4 months and I am shocked at how awful it is. The food is so bad…read morethat I wish I could show you all the ou have taken before throw out the good. They are by law supposed to provide therapeutic menus for-people who have health problems and so far they refuse todo so. Ihave to pay money to-shop and cook and they refuse to give me any credit for the food that I don't eat. my neighbors got very ill one night and her sugars were over 400 and we waited a half hour and I finally called 911. The nurse came and left. the next day she was stuck in the shower snd buzzed got the nurse snd they never came. do many people have left snd half the staff had quit, you should read all the reviews snd the legal claims they have against them before you think about moving here

My husband and I were affiliated with this facility for four years. I recently moved him to another…read morebecause his disease has progressed and I felt that Villa was no longer a good fit for us. The activities program is wonderful and there's live music almost daily. This is the only thing that is truly "Platinum Service" at Villa! My concerns were with the assessment skills of the nursing staff and the uncaring, rude demeanor of several caregivers. They remain employed despite numerous complaints from family members! Nursing Administration was mostly defensive when issues were reported. The dietary director was initially reluctant to accommodate my husband's changing needs and then when changes were made, they were inconsistent. We, as advocates, trust that our loved ones are being cared for by knowledgeable people who will recognize ACUTE changes in a resident's physical and/or mental status and take proper action in a timely fashion. The facility is beautiful but don't base a decision on this alone. Also, private duty care is almost a requirement at Villa as your loved one's disease progresses.

The Villa at Terracina had many wonderful loving caregivers, activity directors and nurses; my…read morehusband was well taken care of, except when he wasn't. The food is not bad. The facility is physically beautiful but there are bug and cockroach issues that exceed the normal expectations for living in Florida. There was massive turnover during our tenure with three different nursing directors in the nine months we were there. Weekend coverage is sparse. Communication was non existent unless there was a fall or a crisis. Staff do not introduce themselves and caregivers constantly change so it is hard to know who to approach when there is a question or concern. Although I gave this feedback on multiple occasions, no change occurred. Administration does not treat their residents with the dignity they deserve and does not confer with family regarding care decisions. They are quick to flex legal authority rather than work with family to find solutions. No memory care will be perfect and the Villa at Terracina was excellent in many ways, however their shortcomings overshadowed the positive in our experience. This is a difficult journey for those suffering from dementia and their loved ones. To anyone reading this I wish you and your loved ones the best.

Beautiful facility and caring management team. The medical aides are very slow to respond and speak…read morecreole and broken English. Communicating with the medical aides is nearly impossible. They speak creole while in our apartments and I never know if they are speaking to me or each other. Management can't seem to resolve the issues with aides. Other than that this place is paradise.

I'm happy and honored to be working in this community. The Tuscany team is very warm and welcoming…read moreand truly care about our residents. The residents are very friendly and enjoy meeting new people and they go out of their way to make our newest residents feel at home...

Staff was horribly inconsiderate during my grandmothers passing, Princess came in while hospice…read morenurses were taking care of my grandmother and demanded more money for services never provided, people not involved with her care (a laundry attendant) burst in unannounced demanding to know medical details. At one point the emergency cord in her bathroom broke- we know this because she was on the floor for HOURS before anyone noticed! She may have liked it when she was well but we as a family were horribly disappointed in this facility and its staff at the end.

This place was great it was clean the staff was very friendly and caring the rooms are very…read morespacious we loved it everything was so nice it's a beautiful place. The food was delicious too