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    Terrapin Technology Group

    5.0 (1 review)

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    4 years ago

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    Xfinity Store by Comcast

    Xfinity Store by Comcast

    2.1
    (250 reviews)

    Customer service: 5/5 Price: 5/5…read more Came here to get my new wifi router box. The service was fast, polite and courteous. They also hooked me up with some great discounts. What more can you ask for.

    I have experienced the worst customer service I have ever encountered. I have spent more than 20…read morehours in the store and over 5 hours on the phone trying to resolve an issue that should never have happened. I originally intended to sign up for internet service but was persuaded to add a phone line as well. Unfortunately, I have now been without the ability to receive calls or send text messages for 14 days. Every day, I am told to wait another 24 hours while the issue is supposedly being worked on, yet there has been no resolution. I have repeatedly been given the same answer without any meaningful progress. I was even told that my options were to purchase a new phone number or buy a new phone. When I attempted to purchase a new phone to resolve the problem, I was informed that this process would also take another 24 hours. This experience has been incredibly frustrating and unacceptable. I have invested an unreasonable amount of time trying to fix an issue that was created during the activation process. I expected a resolution, appropriate compensation for the loss of service, and a clear explanation of why this has taken two weeks without a solution. Now I have a new phone number and have lost my number that I have had for 20 years.

    Terrapin Technology Group - professional - Updated August 2026

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