Customer service: 5/5 Price: 5/5 Came here to get my new wifi router box. The service was fast, polite and courteous. They also hooked me up with some great discounts. What more can you ask for. read more

I have experienced the worst customer service I have ever encountered. I have spent more than 20 hours in the store and over 5 hours on the phone trying to resolve an issue that should never have happened. I originally intended to sign up for internet service but was persuaded to add a phone line as well. Unfortunately, I have now been without the ability to receive calls or send text messages for 14 days. Every day, I am told to wait another 24 hours while the issue is supposedly being worked on, yet there has been no resolution. I have repeatedly been given the same answer without any meaningful progress. I was even told that my options were to purchase a new phone number or buy a new phone. When I attempted to purchase a new phone to resolve the problem, I was informed that this process would also take another 24 hours. This experience has been incredibly frustrating and unacceptable. I have invested an unreasonable amount of time trying to fix an issue that was created during the activation process. I expected a resolution, appropriate compensation for the loss of service, and a clear explanation of why this has taken two weeks without a solution. Now I have a new phone number and have lost my number that I have had for 20 years. read more

Went in to pickup my equipment, was helped by someone named junior. Super nice and helpful, in and out in 5 minutes. Thank You! read more

Probably one of the worst experiences I've had with customer service I was "helped" by Mimi I believe and she had just an bad attitude and quite literally fought with me during every step of my return. I was nothing but kind but that resulted in her getting even angrier and more irritated. Unfortunately due to this interaction I am going to be switching services. read more

This is not directed to the store as I haven't been there-yet. I have had the worst internet and cable service for the past 2 months. 4 days of phone calls at at least 6 hours total, my internet and cable is still terrible. Trying to get any customer service is incredibly difficult and frustrating. When you finally reach someone or AI, it's a struggle to get the information from them to help you. They never have direct answers. Everything is just subpar. It's incredibly pricy and trying to get them to downgrade is atrocious. Then it's like, would you like this device. No! I don't want more headaches!. Getting any price reductions on services for loyal, long time customers is unheard of, I guess. One "agent" asked me if I traded in my devices for the newer versions - shouldn't you offer that to me? AVOID AT ALL COSTS. read more

Well xfinity finally got it after 4 calls. I was able to find a representative who got me a appointment the same day in 2 hours. Needless to say I was n impressed. The technician was on time, professional and took his time fixing my system. I just wish I didn't have to go thru so many changes. read more

Today I went to the St. Street location since I was having issues with my iPhone, I was not able to access anything since the touch function was not working. Josiah was assisted me. He informed me that it was ridiculous to spend money on a new phone. That there were services which repaired iPhones at much less a cost. He found me a service and allowed me to wait at the site until the repair person arrived. It turned out that the repair was even more minor than we thought. Since my phone was not working he set called for me and even let me use his phone for personal use. He his honesty saved me hundreds of dollars. read more

2nd visit to this particular store and was thankful to be helped by Isaiah. He was excellent the 1st time and the 2nd time as well. I needed help understanding my bill and he was very professional and kind as well as informative which is awesome for me because I don't understand anything about mega bytes or gigabytes lol! We were also greeted when we walked in by the gentleman standing next to the amazing Lego Chewbacca! read more

I had an appointment 11/10/25 with Jacob at 7:45 am. He was amazing. He came in and got straight to work He was prop, professional and very informative and knowledgeable. I was very satisfied with xfinity for the first time in a long time. They need to hire more worker like him. read more

Dish tv I had for 2 years until the promo expired. It was the best tv service until this company used us as pawns during a dispute with many big channels including Fox 40 and ABC 10. 4 months no Jeopardy and The Bachelor. Finally, at wit's end. Already out of contract so dreaded going to Comcrap. Had them 2x previously and despised them. But need a new deal. So switched ATT internet (worked great for 2 years until promo was up-$40 month for 50mbps) and TV to them in-store. Nice young guy helped. Did all and gave me a self install kit. Only thing is he told me I could do myself but never told/knew that activation needed techs. Wasted my time self installing when I would never be able to do by myself. Lame. So sent a tech out when I told them. Ok so unlike most of Nextdoor that has constant drops in service, I only had 2 or 3x right in 1st month of service. Great ever since. Internet now 600 mbps. Only gets 200-300 for some reason. Moved router higher and around. Some improvement but not = to speeds advertised. TV great. Good remote. Better than Dish remote (which was killer), more intuitive. Only drawback is hard to delete a set recording and hard to fast forward/rewind. But way better than Dish on battery guzzling. Service was good but more rep knowledge would be beneficial and saved me a wild goose chase of self installing. read more

Worst service ever. There is literally no customer service phone number ANYWHERE. I canceled within 30 day window, received receipt for equipment return, then was charged the monthly fee. Because my account no longer existed I could not reach anyone. Call 888-936-4968. Say "new customer" give zip your zip code, a live person will come on the line, ask for customer service. Xfinity is a RIP OFF. Once you are signed up, trying to cancel is a nightmare. read more

I was on an internet plan with Xfinity for one year, on autopay, and without any warning, my charges suddenly doubled. I only found out when the money was taken from my account. When I visited the Truxel Rd store, I was told that my promotional period had ended, which caused the price hike. I never received any notice of this change. The employee coldly informed me I should have checked the app for billing updates. I requested to be put on a new, lower-cost plan, and I was directed to try the online chat for promotions. During the chat, Agent Vanitha confirmed I was being switched to a $40/month plan. However, after a few days, it was clear that this was a lie. Another agent told me Vanitha had deceived me, and my plan was still over $100. I was told the chat history would be forwarded to the store manager, so I returned to the Truxel Rd location, only to be told (rudely) that there was no manager available. Despite showing them screenshots of the $40 plan confirmation, the employee refused to honor it. Ultimately, I canceled my service and returned their equipment. My experience with Xfinity has been a complete nightmare. Their lack of transparency, misleading customer service, and unwillingness to resolve issues left me no choice but to disconnect for good. Avoid this location and Xfinity altogether if you value honesty and good service. read more

I'm gonna make this short. This store messed up our entire account. Put the wrong SIM cards in to the phones and magically one comes up missing. There's a policy that you have 14 days to return a new phone and we returned in 1 day. But guess what, they wouldn't allow us due to a system error. What was the error you ask? Please see the first two sentences. *face palm* I honestly wish I could explain what happened. I still don't understand but there was a lurking suspicion that a SIM card was taken from us and being used on the back end. NOW NOW NOW, that's a huge allegation and I can't confirm. BUT! There was some evidence that lead me to believe this. I'll leave that as it is. Anyway, so, we were also informed that a SIM card was being mailed to us? You guys... how? Idk. By this time each phone had a SIM. We went in store, stayed for at least 3 hours working with the store manager, can't remember his name, and he took it upon himself to fix the issue. I was thankful but also apprehensive. Fast forward three weeks. Still being charged for the phone I left with the manager. I pay a visit to the store and my phone is still in the vault. This was such a tiring and long process. I'm thankful I checked on this issue because shortly after paying them a visit he gives us a call that it has been handled and shortly after all charges were reversed. Thanks to the manager! Don't come here. read more

Xfinity Store by Comcast - Internet Service Providers Near Me - Sacramento, California

Before the negative part of this review, I can say that I have used this store on several occasions, several years prior to the most recent. All of those visits were good experiences, with helpful employees and a reasonable wait time. Now for the bad. It seems at least some new staff are being hired with substandard customer service training. Two weeks ago, I brought in the cable box and remote for my mother-in-law's residence. It was immediately obvious that young lady at the front desk lacked any concept of the meaning of customer service. As I approached, her body language telegraphed being inconvenienced even before any conversation took place. She said in a blatantly impersonal and monotone voice "Yeah, what do ya need?" I explained that I was returning the cable box and remote for my mother-in-law, and I noted that she passed away two days ago. She responded with "Eh, okay", again with an impersonal and monotone delivery. While the transaction was eventually successful, I had to nudge her more than a customer should have to. I truly hope this employee is the exception and not the rule of staffing in this store these days. Post COVID, the service industry was hit hard, and many employers had to fast-track in new employees to quickly reach basic staffing. Often this has meant throwing a new employee out there with little or no training. Also, fast and haphazard hiring seems at times to overlook red flags regarding a new hire's interpersonal skills. A front desk clerk may not have the best paid or glamorous job. But anyone hired for this purpose needs to have good interpersonal skills as they are one of the prominent faces of the company in serving their customer base. If the manager is reading this, please take necessary steps to ensure that customer service hires are competent to do the jobs they are tasked to do. Due to the negligent dismissiveness and apathy of this employee, my most recent visit to the Xfinity Store in Natomas, as an experience, was largely a steaming pile of poo. Not a good reflection on Xfinity. Do better! read more

AJ is awesome! I have purchased a few phones from him. He has the patience for us folks over 50 years (lol)

Walked in 45 minutes before closing to pick up my router equipment, customer service was very communicative and although they had at least 6 other people waiting my equipment was ready under 10 mins. However, for any first timers, the exterior of the building looks completely deserted and closed. I almost left because I thought Google misdirected me. Would recommend this location gets a window vinyl decal, larger signage, or better exterior paint job. read more

Went in to upgrade my phone but was told there was something wrong with my phone#, it ddnt pop up on the account. I was assisted by Anthony. He was amazing and did his job by calling service line to figure out what went wrong. We were on hold for about 20 minutes with no success. He told me to come back Thursday to check up on status. Went in on Thursday, saw Anthony was busy so I said yes to whoever that can help. I was assisted by a lady who sits at table 5, informed her of the situation and she told me to call service line myself as if she couldn't do anything for me. I'm not sure if she knows her job duties but she was ridiculously USELESS!!! She definitely needs to be retrained so she can help customers. read more

Update***finally got svc on after calling Comcast. Of course no one there had a clue & I had to reiterate everything. The representative told me I had to pay extra money to have it reconnected. wtf??! I told her, "No I don't think so.. your dept. turned it off, so therefore, turn it back on on your dime". They finally did at 6pm. read more

This is the first time I can give Xfinity a 5-star rating for service. I may have just gone in at the right time of day to only have to the wait 3 minutes for service. Every time I have had to go into one of their stores there is an absolute wait and they seem to handle their intake of people differently. This time there was a keypad for guests immediately as you walk in , to enter your first name and cell number. Entering your cell # is optional in the event you would like a text to notify you it's your turn for service. I could appreciate this as there have been times when I go in and it's just so loud with all the commotions. I found it slightly ironic that unlike many other businesses no free-wifi was available. Xfinity requires you to log into your account to get wifi service (???) Today Donovan was the sales person assisting me and he was great. He was professional and he put on his genuine smile to make the experience quick, efficient and painless. They worked with my request and provided the service package I needed successfully. Xfinity should hire more staff like Donovan. read more

Their in store experience is as inconsistent as their internet service. We tried the service for 5 months and had to cancel. One time they lost the router we returned and tried to charge me for it. Although their 800 number service reps waived that fee, it's yet another reason to not use xfinity. read more

Went there to replace the router as the technical support recommended to fix the issue that I'm facing for the past month which is SLOW INTERNET, trust me McDonald's internet is much faster than my internet. When the cashier gave me the new router, I asked him if we need to check/inspect it, he told me no it's brand new router you should be good to go. When I came home I noticed the WPS button is broken. According to the receipt the cashier name is 7EQ. read more

Comcast leaves offers on the door all the time. While returning equipment we decided to check it out in store. We worked with Dale who not only lowered our bill but we have more services including home security. No surprise taxes or fees. Thank you Dale for making it easy and helping us save money. Kudos to store manager Emdad we had issues with our apps account and passwords. He could multi task while still providing good customer service. read more

Please be aware , this business steal your money They charged me $110 for contract termination which were never mentioned to me I already filled a complaint with the state and hoping to get my money back Please do the same read more

Do not buy phones at this company. They are locked android phones which are administrated by Google (for android phones). If you have a problem with your Google account, you cannot use Phone anymore, and Xfinity cannot fix it. Xfinity is also unwilling to fix it or replace it. They will still make you pay for the non working phone, even though google bricked it. Terrible rude customer service, condescending and unhelpful. Armando the store manager's only solution to the locked out bricked Google was for me to pay balance on bricked phone and buy another. If you switch, google accounts, delete the google account or want to have a different Google account. You will never be able to change or use the phone again and xfinity will make you pay for it. Such a waste of hardware and environmental waste when a software company can brick stuff remotely. read more

Needed to return equipment so I stopped by at 2:45p to beat the rush. Greeted by an unfriendly looking rep who told me to sign in. I said there was nobody in line and I'm in a hurry. She replied, "if you still have an account with us then you have to sign in." If you don't that I can take your equipment. (So they have better service for people who disconnect their accounts.) I signed in and was the second persons to be served. I looked around and saw about 10 employees conversing with each other, ignoring customers. It reminded me of the DMV or SS office. Everyone was busy but No one was serving the customers. After 5 minutes, I raised my voice and demanded to talk to a Manager. I was so mad that I picked up the phone dialed Comcast and was explaining to the rep on the phone about how bad the service was while waiting for the Manager. My conversation got so loud that the employees overheard and gave me immediate service. Comcast should be ashamed of their operations. Fire the GM. read more

I came in to discuss my account and return a box. The check in guy told me it would be a 5-10 mins wait. It took over 30 mins just for them to call me. To make matters worse, when I got home and checked my account online, my bill had not been adjusted. It was still the same as before I had went in. So basically, I waited 30 mins for nothing. read more

Another minus1 star review coming at ya. Im not going to get into all of the details, ill just leave it at this: 1) terrible service 2) monopoly 3) 4 bill price changes in 8 months 4) 2Mb dial up slowness speed 5) one BBB complaint filed 6) and the icing was attitude from one Gina McCalpine, Regional Customer Relations, just lovely!! That's it folks, I'm done, I'm out, cant take it anymore!!!!! read more

Xfinity Store by Comcast - Warp speed....Engage!!!! Lol. How terrible!!! - Internet Service Providers Near Me - Sacramento, California

The dog chewed up the remote control. Ugh. Now I have to go to the Comcast store. Double ugh. We went a few days without the remote. I was procrastinating what I knew would be a dreadful and drawn out experience, waiting in a line equivalent to the no appointment line at the DMV, and being met with aloof, unfriendly, and unhelpful service. I am happy to report that I was wrong! I was greeted as soon as I walked in with a "we'll be with you shortly". I was first in line and had my name added to their list then invited to have a seat. A few minutes (if that) my name was called and I was able to pay my bill and was given a new remote, with no questions asked. No hassles at all. The staff who helped me was even a little friendly and a lot more professional than what I was expecting. If only I could get this same prompt service over the phone! read more

As bad as Comcast/Xfinity is, this is the WORST Comast/Xfinity store with the WORST people I have EVER encountered. My internet went down. I wanted them to do a reset on my internet connection, a very simple task for them (this can be done remotely and its automated, so for them, its a one button click). I went to the store because all my connections are IP and they all were down. But, once I got there, the receptionist at the front desk could not have been less helpful She tried to coerce me into replacing my modem with theirs, suggesting that mine had failed, then suggested that she could have a tech out (another cheap way to extort more money out of me). When I asked again could I speak with a tech support rep, she refused to even bother to connect me with one on one of their phones in that office. That's right, she wouldn't even let me call Comcast support from their office. I was there in the office and they wouldn't even let me talk with a support tech from their office! You call that customer service???? After that, I just left. I struggled to set up a chat, which, because my internet was down, was very difficult. But after 20 minutes of struggle, the chat tech finally got around to doing the reset. And guess what? My modem was working just fine. My modem was not bad and hadn't failed. I did not need a Comcast tech come to my house and waste $165 of my money. I just needed a reset because their connection to me had jammed (which, to be technically accurate, was their problem, not mine). My experience here was truly toxic. These people are toxic and you would never suspect that a service provider would provide a toxic experience. But that is what I experienced at this store - pure toxicity. Something is really bad wrong with this store, and the management of this store. Stay away. If you absolutely have to go to a Comcast/Xfinity store, drive out of your way to another store and avoid this store and the sick, toxic people in it! read more

If I could scream and tell on here I would... I'm not going to even start but just trust me when I say, DO NOT GET COMCAST!!! Worst cable, worst customer service, just the worst everything.... They have a monopoly on half the lofts/apartments downtown and lock you into a 2 year contract for horrible cable and service. They know you have no choice... So far I've been on hold for 35 minutes to add the sports package... FML!! It keeps coming on and saying "thank you for continuing to hold, your call is very important to us...." B.S. Anyway... That's enough of a rant but trust me so I don't have to call you in 2 months and say I told you so... Don't sign up for Comcast.... read more

Xfinity Store by Comcast - I hate you Comcast!!!!!! - Internet Service Providers Near Me - Sacramento, California

I signed up for an internet promotion with Damon. He walked me through the promotions and I signed up for a plan. A couple days later, I checked my internet speed and it was lower than what I signed up for. I called customer service and they told me that the speed in my account is not what I signed up for and is in fact a lot lower. I went into the store to inquire about this. The person that was helping me looked into my account and his jaws dropped. He told me Damon messed up and basically ripped me off. The promotion is over and they can no longer honor the promotion I was supposed to get. What I received was false advertisement and lies. There is nothing they could do about it and I would just have to absorb the costs due to their mistakes. Damon's negligence is costing me additional money for a lower speed. Comcast is not doing anything about it to fix the problem to what I have originally signed up for. They offered a package with the speed I was supposed to get for a higher price due to their mistakes. It just doesn't make sense that I should I give more money to Comcast for something that I was supposed to have at what I'm currently paying. I'm about done with Comcast. read more

Makes the Greyhound station or the drunk tank look like a school for gifted children. Waited about a half hour, got what I thought I needed, signed for it, got home to find out they didn't give me one of the power cables. Massive fail. The box I got was shrink wrapped, but clearly used as it had dust in the box, and some sort of sticky stuff on it. Gross. After getting the power cable I needed, I called the activation line, got a clearly outsourced lady with an accent so think you could spread it on naan. Really, I could care less, but I also got a side order of condescension with her simply repeating the same generic terms which didn't jibe with what the cable box said on it, but just saying "cable in" in loud, slow, heavily accented english, repeated ad nauseum wasn't helping. Twenty minutes of "assistance" later, no cable. FML. I will say the guy fielding the visitors at the store itself to put them into queue was very polite, even when my name popped up and the employees elected to skip my name, as I'm guessing because Ian is too hard for them to pronounce. read more

Comcast/Xfinity SUCKS! If I can, I would give them NO stars!!! I'm stuck in a contract to which they didn't disclose some key points that would have made me change my mind. My contract will be up this November and I CAN'T WAIT TO GET OUT. I've been giving them too many chances. Once they got you lock in on their contract, customer satisfaction is not in their vocabulary!!! Don't get sucker...stay away from Comcast! Comcast needs to understand that they are not PG & E or SMUD... they are not a necessity ...we don't need you... stop raising your prices and locking your long time and (was) loyal customers into long term contracts and half the time there are issues with it. Ever since Xfinity, I don't know how many times I would sit there and watch a show and all of the sudden it reboots itself. Or, I turn on the TV and get a message that there are technical issues and please call ......and to please be patient. Well, my patient has run out... the cost does not outweigh the product or the service. It used to be, well, you get what you pay for, but for the cost that they are charging now... why has the quality of services not increase???? So Comcast sold me a bundle; Internet, Cable and Alarm. Their alarm is a joke. And they don't tell you ahead of time that you have to register with your local police apartment and pay the alarm permit yourself. It comes with only two motion sensor and pretty much the sensors only go off if someone opens the door...what burglar do you know will open your door to rob your house. If they break a window, it will not trigger the sensor. Yes, I know, they have a motion sensor as well... HA... so one day I completely forgot to turn off the alarm when I got home. The senor is located at the front door and I had walked in through the garage. I spent the whole day just walking around the house until later that evening I opened the front door to take out the trash and my alarm goes off. What a JOKE!!! It took them three months after the installation before every thing worked right. What was the problem... according to them, because it's a bundle, whenever I have issues with the Cable or Internet I couldn't get it fix until the ticket for my alarm was completed and close. The ticket for my alarm couldn't be completed because of this and that...so many excuses, that I just stop listening. Take your business and go.... go far far away... no one cares, you won't be miss! read more

Absolute garbage... Comcast/xfinity has the worst customer service I've EVER encountered and as a business manager I'd never let my employees offer NO options to customers... customer service here is the equivalent of "if you don't like it, tough, deal with it" read more

Weekend stop with a 10min wait, great customer service at check in and service desk. Turned in old all old boxes and got the new with voice remote. Location busy area lots of parking read more

I dreaded coming here more than the dentist! However, I was pleasantly surprised at how seamless my visit was! You walk in, get put on a list, sit in a comfy chair and watch multiple TVs, get your name called, and walk out with a new DVR machine. Fairly simple and not much of a hassle. There is nothing fancy about this place. It almost resembles a Verizon store - sterile, white, and red everywhere. There are four comfy chairs and then tons of simple chairs for those not lucky enough to snag a comfy one. You can't get too bored, because they have four flat screens in this area to watch - sports, news, etc. They also have two huge Macs nearby, in case you want to go-online. I didn't use these computers, so I'm not sure if its open access or just to go on their website.... The employees don't seem like they hate their lives, like they do on their customer service phone line. Everyone was nice and efficient, and more importantly spoke English ;) Comcast, I hate you a little less now... read more

02/14/2019 I went to Comcast to ask questions about my bill. Raymond Mehler greeted me at the front desk and took me over to his work station. After he reviewed my billing he was able to make a change to a different tier I qualified for. I am now receiving faster WiFi speed and cell phone service, for less money! He really knows his business, and has excellent customer service skills. read more

Obviously, as everyone else will experience, it's horrible. Two weeks to get service connected, inability to reach anyone, finally get through on the horrible 3 step process of getting a human, and on hold for two hours with a call center overseas, that did nothing, promised to call back, and didn't. read more

I brought my items to turn in for an upgrade, I was told I would get a 4 port, I get a 2 port and given horrible attitude, then told me he would put a note for me to get the next one, it had been 3 weeks now. read more

Comcast/Infinity corporation is absolutely the worst, unprofessional, so-called company as far as customer service and the corporation policies. They ought to be ashamed of themselves and anyone working for them. It's not personal, it's business! It's really amazing that even the executives can't excuse the unprofessional policies and lack of good customer service. It's just my opinion! read more