Overall, we had a very nice stay at the Grand Hyatt Playa del Carmen Resort. The property is…read morebeautiful, the location is great, and the staff was friendly and attentive throughout our trip. The pools were very nice and easy to access, and overall atmosphere made for a relaxing vacation experience. The only downside was the constant upselling during the stay from timeshare presentations, to photographers, to upgraded dinner reservations at specialty restaurants. At times it felt a little excessive and took away from the relaxing vibe of the resort. Outside of that, the resort itself was very nice and we still enjoyed our time there.

What a great resort! It's clean safe and easy to access. Our room was clean on arrival and the…read morestaff were amazing

Hola Weddings is truly an amazing team to work with, so much so that it almost felt too good to be…read moretrue. My wife and I were blown away by their extraordinary customer service from our very first email and call with them, all the way up through our wedding day. We worked first with Mar to choose our hotel and reserve our room block, and then with Ale for the remainder of the process, including guest coordination, hotel bookings, and travel arrangements. Both of them, along with every other employee we interacted with, were extremely pleasant, professional, and helpful. They always responded to our inquiries within 24 hours, and most times, within an hour. They always made us feel like we were in good hands. Our guests all had similar feedback, which is nice to know that not only did we receive great service, but so did our guests. On top of the excellent customer service, the wedding concessions they offer are a huge perk. Again, it almost felt too good to be true, but I can attest that they followed through on every single concession that they offered. To anyone considering a destination wedding, I would recommend Hola Weddings in a heartbeat. Trust the positive reviews you see online. We're glad we did! Thank you again for everything, Ale and Mar!

I don't even know where to begin other than to say If you have come across this page to help you…read moreplan your destination wedding travel ... you have found the best in the business . I actually first started working with someone from Destify, but the communication just wasn't there for me. I found this site from a simple Google search and as soon as I reached out, I heard back from someone and from there I was set. I first worked with Miriam, who helped me set up my site tours and help me figure out where I even wanted to go. She really help me focus in and figure out what I wanted to do. After I figured it out the resort I wanted to use she helped me with the communication with the resort, getting the contract signed, and even getting a room block set up, which I initially wasn't sure about, but I must say it was one of the best decisions we made during this planning process . So she was always there for some great advice. She then connected me to Leticia, who took the rest from there and help me with getting my website set up for my guests to book their rooms and get all the information about the wedding from. They put up the site so quickly and made it so easy and seamless for my guest to book or ask questions. Because everything was through email I always had tons of questions and they were always so quick to answer me and treat me like I was their only client because of how great their service was. Everyone at Hola Weddings , even if one of my planners was not in the office was always great about getting back to me and treating me with such kindness . When planning a wedding there's a lot of things that you may stress it out, but they make everything on their end so easy!! They sent out the travel information to us once everything was booked and getting close to the wedding and the service they used for our pick up and drop off was excellent at communication and getting us to and from the resort I couldn't have asked for better. Our guests constantly told us how easy it was to get questions answered throughout the whole process. All I can say is how genuinely grateful I am to them for all of their services and all of their help it made a world of difference in our process and our wedding !!

My husband and I just got back from Sandos Playacar after a 5-day stay. We were there to attend a…read morewedding on Saturday. Pros: -This was my first time staying at an all-inclusive resort and it was super nice. Most drinks and all food were included. We went to the buffet a few times which was also nice, and the bride and groom had told us to make reservations at the dinner restaurants beforehand, so we did that. -Buffet was actually really good, I'd say comparable to Vegas ones I've been to. -The Italian restaurant was very good, and the Brazilian churrascaria was okay. The steakhouse was unfortunately just so-so but the empanadas and sides were good. -Awesome beachfront view from room. The bride and groom were Royal Elite (they're members of Sandos, I believe) and they booked us all under their reservation, which meant we had access to special parts of the resort. I was also able to text a concierge via WhatsApp to get our dinner reservations. -Complimentary minibar with beers and sodas which was refreshed daily, also a bottle of mezcal and champagne -Water bubbler in the room for safe water to drink (don't drink the water if you're not used to it, in Mexico). We also used this for brushing our teeth. -Room service was also free, although we always tipped. We did continental breakfast twice, and the Royal Elite menu had some other tasty things like prosciutto, burgers, guac and tortilla chips, etc. on it. -We were able to schedule a bellhop the day before we left, for 8:10am the next day, and they showed up promptly. Cons: -Overall the food was just okay. The Italian place on our first night was the best of the three we tried. -Wifi was great everywhere in the resort EXCEPT our room. Which was a problem because my phone provider charges me $10 a day extra in Mexico, so I was hoping to just use WiFi. Also meant streaming TV shows on my iPad was rough/laggy. -This didn't happen to us but it rained heavily our first night there, and some people in our wedding group said their rooms flooded. It did rain Monday night too and walking around the resort was tough because some of the walkways were super watery. -Check-in took a while, maybe 30 minutes including waiting in line and actually checking in. As for the wedding itself, it was on the beach on Saturday and then the reception was outdoors in a semi-private area a few hours after that. Both were really nice and I'd recommend it to anyone looking to book a beach wedding, although we were lucky the weather was good that day (I believe they do have a rain plan though). Overall I would stay here again, I did read other Yelp reviews saying that if you aren't Royal Elite a lot of the amenities are not open to you, but because our friends are members we were included in their perks.

I am beyond disappointed with my stay at this resort. The *only* reason this place is getting one…read morestar is because the food was actually good. Beyond that, the entire experience was a monumental letdown. From the second you walk through the door, you are ****aggressively**** hounded by sales staff trying to force an upgrade on you. They expect you to sit through a grueling 90-minute high-pressure timeshare pitch. One of my friends agreed to go just so our group could get the "gold bands"--which brings me to another major issue: they completely hide the fact that the resort is restricted. Where you can and cannot go depends entirely on the color of your wristband. I don't have the patience for that kind of predatory, "hard-sale" environment. When I go on vacation, I want to relax, not be constantly cornered by salespeople. The transportation and layout were equally frustrating. The shuttle was never on time, which is a massive problem because if your room is near the top of the property, you have to take the shuttle all the way down to the beach just to get any food. To make matters worse, there is zero food service at the pools, so again you're forced to go to the bottom of the resort. Restaurants were hard to book and they opened on or two a night. Some poolside restaurants were temporarily closed. Seriously, it was a hassle to stay here Most alarming, however, were the severe safety hazards: * **Dangerous Shuttles:** At one point, I literally had to yell at our shuttle driver--while the vehicle was in motion--to put his phone away and watch the road. He was so distracted by his music and phone that he almost struck pedestrians on the side of the road. * **Broken Elevators & Dark Stairwells:** Hardly any of the elevators worked. As an older guest with knee problems, being forced to climb a flight of pitch-black stairs was a nightmare (they were lit up at night). I almost fell multiple times because I literally couldn't see where I was stepping. Out of the 5 elevators I used, 4 were out of service. There was one in service but the button for our floor was missing. That also broke on day 3 of our stay. This place is desperately in need of a major upgrade. The rooms are old, the amenities are poorly maintained, and management clearly prioritizes timeshare revenue over guest safety and comfort. I will absolutely not be returning To ANY SANDOS property due to the constant hounding by the staff. They took a great vacation into an annoying one.

Wedding Review:…read more After searching for months for the perfect all inclusive resort in Mexico to host our wedding, we decided on The Reef Playacar and it was the best decision we ever made. From the very beginning we were assigned a wedding coordinator to help us plan our special day. Vicky not only became our coordinator, but she also became a great friend. She was not only patient, but attentive and helped immensely with making every dream detail we had become a reality. She helped me get in touch with all the necessary local vendors such as florist, baker, DJ etc and made sure to outline what was included in our package so there were no hiccups or surprises. As part of our package, we got to experience the resort ahead of time as well so we could tour the property and taste food for our wedding menu. That was such a special experience and we were grateful to be able to experience the resort in advance so we could get a better idea of our planning needs and how the big day would go. As for the wedding itself, our day couldn't have been any more perfect. The ceremony was exactly how I envisioned it, a romantic tropical setup with beautiful florals. Then the reception was elegant with candles galore, a light up dance floor on the beach, and lots of string lights. It was too good to be true and I'm so happy with how it all turned out. The food, the music, and all the little decor extras I added were perfectly executed as well. I really appreciate the attention to detail! We had 75 guests total and every single one of them said this was the best destination wedding they'd ever been to. Regarding rates, the resort offers multiple wedding packages all with discounted room block rates for your wedding guests which not only made the wedding itself affordable for our budget, but the rooms affordable for our guests as well. Everyone got a vacation out of it and our guests couldn't have been happier. Destination weddings are the way to go! Thank you to The Reef Playacar for making our wedding the absolute best day of our lives and we cannot wait to come back to celebrate an anniversary in the future.

Just stayed here for a friend's wedding and honestly the reviews are not doing this place justice…read more First off, it was one of the cheapest all inclusive I have seen, so it was extremely reasonable and I thought the experience was worth what we paid. The resort is small but very beautiful. The grounds were well taken care of, I loved the jungle feel and immediate access to the beach cant be beat. I will say the food was okay, dinner options were great, the buffet and snack bar during breakfast and lunch were not the best but again what I expected for an all inclusive. I loved that there were fun little activities every day and the staff was all so kind. I honestly need to do a separate review for my friend's wedding because I was honestly blown away by the decor, the staff, the food, everything about the wedding was absolutely stunning and exceeded my expectations of what I thought a destination wedding would be like.

Palace resorts in general are wonderful, but I will ensure our VIP black bands family never chooses…read morethis particular resort again. I was told I would be given a birthday reocognition,but recieved little more than daily room service but nothing else--- I ordered my own cupcakes for 65 usd. Transportation Was shared, Zero vip check in or beverage offer. The views are gorgeous and the food was generally good. However, Bartenders and waiters wait for you to head to 5th Ave for shopping, claim they know you, direct you into unsavory placesand shows of their family- to shop and sell good lies, that make it seem like you're getting a deal. Quote you less than they actually charge FOR FAKE JUNK "Just remember me Jonnie!" Mayan Jewelry II robbed us! The cab driver was more honest than these people. The food and drink options were minimal ( 1 bar inside 1 outside) and only 1 no reservation restaurant and only 1 restaurant option for breakfast. I got charged to see the in house doctor when I slipped and fell onto marble floors on my birthday. Which was a disaster in itself And if anyone can get a phone number for the mayan jewelry on the corner to the left of the ferry_ enterance, I want to ensure my bank gives them no money. For Palace, it is shameful to force tourists out of the resort (because nothing you need or want is available in house) to be taken advantage of . Had this been my first palace experience I'd have never invested in them. This is NOTHING like moon palace in cancun. It is Sun, beach, pretty views, pools and included all drinks (mostly) and all food (mostly). But spend your $ elsewhere.

Celebrated my birthday here with a party of 19! This all inclusive hotel offered great drinks,…read morefood, beach views and great costumer service. This was a great selection, as my party ranged from 8- 72 years of age. The resort had evening entertainment, was close to downtown Playa del Carmen and next door to the ferry to Conzumel. The resort also allowed open space for you to walk away from the ferry to enjoy the calm, clean water. The resort is next door (walking distance from beach near ferry) to Senior Frogs and Hard Rock Cafe! My family enjoyed themselves. We even booked a complimentary photoshoot at the beach to capture the memorable experience . Few cons: No AC in certain areas of the resort, like the buffet area and the area near the indoor bar. Their kids club needs more fun stuff to lure kids to stay. And....watch for random charges. For example, during checkout, they automatically charge you a $10 "donation" fee. I eliminated it from my bill but missed it on my mom's. The pool closes early! I imagined myself hanging in a hot tub reading a book :( Super perk: you get access to Cozumel Palace. That resort is absolutely gorgeous. Pools and access to the Sea to snorkel is a must! Do it! Download the APP and you can request certain items: extra toothpaste, toothbrush, roll in bed, beer, champagne , toilet paper and room service! Customer service is great! Bring cash to tip. They notice and take care of you again when they see you. Interesting fact: My husband was not feeling well. I paid for a $100 doctor to check him out. She prescribed medication that alleviated his symptoms . They charge you at check out. Thank you Playacar of a memorable experience and ringing in my Bday!

We had a really good time at this adults-only resort. There are plenty of activities where you can…read morebe busy or choose to relax and enjoy your time. I was not approached by anyone offering to sell me anything or attend presentations. Staff were super friendly and helpful during our stay. There's a main pool and a quiet pool. So you have an option where you want to be based on your interest. Night shows were great with some fantastic performers. I wish that there was more Mexican themed shows or music but I guess they try to accommodate that the majority of guests were from Canada and USA. Some of the restaurants rotate being open for dinner. Your best bet is to make reservations ahead of time. You can always show up but might have to wait depending on the time. Overall food was good. Drinks were ok but as a social drinker, I wasn't impressed with my 1-2 drinks/day during my stay. I think I had one drink that I found really good. Beach area is not private and you might have people approach you to sell you stuff or services. A polite "no, thank you" works great. Location and proximity to 5th Avenue made it a great place to explore the area. Although filled with tourists, you also get some local interactions. I would come back to this resort in the future.

Ownership has changed, and this property is now known as Hyatt Vivid Playa del Carmen…read more My boyfriend planned the trip, and my only request was an all-inclusive resort. While the property has a lot of potential, it ultimately missed the mark, especially for a resort of this size. The biggest issue was the constant selling. I understand upselling is part of the business, but having to say no repeatedly throughout the stay was exhausting. Even after interacting with the same staff members multiple times, nearly every conversation felt like a sales pitch. We also received early morning calls to the room for non-urgent matters and promotions, which was disruptive and frustrating. Despite being advertised as all-inclusive, there were frequent pushes to upgrade to higher-end alcohol, exclusive experiences, and add-ons. I would much rather pay more upfront for a truly inclusive experience than feel harassed during my vacation. It really affected the overall vibe of the trip. The food was average and not memorable. The highlight was the coffee shop, which was open most of the day and consistently good. Poolside dining is very limited. You cannot casually order snacks like chips and guacamole while at the pool and instead have to go to one of the restaurants. Also be cautious with food near the pool, as wildlife grabbed my pizza while I was sitting there. Overall, this resort could be great, but the aggressive upselling, average food, and limited poolside service made it disappointing for an all-inclusive experience.

The culmination of the gratis shopping tour opened with Mamita beach club. After using the…read morefacilities; we optioned for lunch. We had maduros stuffed with meat sitting in a creama; delicious. Shrimp tacos with a scoop of white rice and chicken tacos (taquitos). All was pleasant to the palate.

Beautiful restaurant, modern, clean and great view. But it does come at a premium price for Mexico…read morestandards. Food is mediocre and so is the service. But they still deserve 4 starts for all the available amenities like daybeds, lounge chairs and menu. You're only a 5min walk from the main strip.