What an amazingly beautiful resort. It feels like you're walking through a jungle. We had a great…read moretime during our company outing. The staff really took great care of us. I enjoyed the food and drink options thoroughly! I also got a massage at the spa, which was awesome. Very relaxing and professional. Be careful, it's very easy to get lost!

My girlfriend was sexually assaulted by a staff member at Secrets Tulum during a spa treatment, and…read morewhat the hotel did afterward was almost as disturbing as the assault itself. They blocked the police I called from entering the property. There is now an open criminal case with the Quintana Roo State Prosecutor's Office -- file FGE/QR/TUL/DEL/4225/2026, assigned to the Specialized Prosecutor for Sexual Crimes, Tulum. That's an official case reference anyone can verify. Do not give this resort your money. The moment my girlfriend told me what the male spa staff member had done to her, I got her out of the spa and went straight to management. The manager's response: "I know him, he would never do that, I've known him for 3 years." I called 911 myself. Police arrived -- and hotel staff refused to let them through the gate. I spoke to officers through a fence while management told me police were "on the way." When I asked for the staff member's name and the manager's own name: "for privacy reasons we cannot tell you." I have that refusal on video. A front desk employee covered her name tag with her hand. Three men then came to our room who said yes when I asked if they were police -- then claimed to be "from the prosecutor's office" -- covering their badges and refusing to give names or ID numbers for two hours, while my girlfriend, the victim, was too frightened to leave the room. She never got to speak with the real officers, because this hotel turned them away. Imagine how you would feel, knowing the actual police couldn't help, we couldnt just leave because the hotel controlled the gate, and they had security waiting and following us as soon as we left our room. It was terrifying. We don't speak Spanish and were given no translation or victim support of any kind. Security followed us until checkout and wouldn't let our driver through the gate until our card was charged in full. We left the moment we could arrange transportation. Formal complaints are filed with the Quintana Roo prosecutor's office, Hyatt corporate and its ethics line, Mexican consumer and tourism authorities, and the Government of Canada. When it mattered most, this "5-star" resort protected their staff member and stonewalled the police.

Exceptional hotel, service, food and drinks! Super relaxing hotel. The rooms are clean and the beds…read moreare a cloud to sleep on. Above all, the staff are professional, courteous, and there to make sure your stay is perfect. There is live music every night and activities you can do throughout the day if the weather permits. Unfortunately, we went during high seaweed season (June and July) so we couldn't enjoy the beach much, but it did look like an awesome bay. Will def recommend for those who are craving a relaxing and quality vacation.

I have been staying at Akumal Bay Beach & Wellness Resort for about 3 years now. This is one of the…read morebest beaches I have ever stayed at in the entire Riviera Maya -- and their staff is just as stellar in their service. While I really like this resort, there is definitely room for improvement, particularly working on better air conditioning for both public areas such as restaurants and most definitely inside the rooms/suites. Food was also inconsistent, not always excellent nor executed properly, and ranges from good to below average. **ROOM** -I stay at the penthouse on the top floor, which is a duplex with a king size bed and sitting area on the 1st floor and long stairs to the 2nd floor terrace with expansive ocean views, a jacuzzi and 2 loungers. - Mostly cold water showers (hardly ever gets hot), but great water pressure -A/C barely worked and leaked -- and the fan barely cooled our room. We definitely had some nights a bit too warm for comfort. **FOOD / RESTAURANTS** It was very warm inside the restaurants (no cold A/C felt, doors mostly open). May be uncomfortable to those not used to the very warm, humid summers in the Yucatan. It's actually best eating outside due to the refreshing ocean breeze. Buffet restaurant: -Incredibly refreshing, tiny gazpacho. Way creamier than the traditional cold soup. -Great fish ceviche, right amount of tangy bite, can tell chips are made/fried in-house -Nice salmon sushi, although rice slightly stickier than average. It was topped with a spicy mayo type of sauce, although way overboard with the green onion garnish (it overpowered the creamy spicy deliciousness of the sauce). Still ate it though :D ALUX (Mexican rest.) -Right next to the lobby entertainment area, which is lovely on piano man nights to have beautiful live music while having dinner -"BAO" de cochinita was disappointing - not a traditional sticky Asian bun; they use regular bread. Not as flavorful as cochinita I've had elsewhere. (quite bland). Pork was very tender & juicy though. Drinks -Mango margarita way too sweet. Try asking for it stronger/less juice (& tip). **YOGA** The 2ND BEST part! Outdooor covered palapa facing the ocean. You can hear and smell the salty ocean waves as you flow. Felt like being in a yoga retreat in a remote jungle palapa in Costa Rica. It was amazing! And they have soooo many yoga classes throughout the week -- usually 2 a day at a minimum and held nearly every day. **SPA** THE BEST part of this resort! Their SPA is absolutely gorgeous, with an indoor/outdoor mixed layout. When you go through your hydro circuit prior to treatments, you feel like you're deep in the jungle -- thousands of miles away from civilization. It is so quiet and the staff provide incredible massages and body wraps. I highly recommend you book at least one treatment during your stay! **ACTIVITIES / ENTERTAINMENT** This is a much quieter resort in comparison to other all-inclusives throughout the Riviera Maya. There aren't many activities happening throughout the day besides the yoga classes and some chill band playing live music at night by the lobby. Everything was pretty much done by 10 - 11 p.m. or so. They do not offer any shows or anything of that nature like many other hotels in the area, btw. **VERDICT** Akumal Bay is definitely only suitable for those who seek and relaxing retreat for their vacation. Moreover, I can only recommend it to those not expecting a 4-5* resort, as it is a bit rough around the edges. With some small reno work and training, I'm sure it'll be excellent again. Would I still come back as-is, though? Yes - for the right price :)

This place is a hidden gem. We were there for 12 nights. If you are looking for luxury go elsewhere…read morebut It was a great deal for the price.The rooms are big but basic. You will have a refrigerator but no microwave. The location is Great, walking distance to everything. The hotel provide you with personal wake up service and coffee. It was very laid back for me. If you are a simply person, then this place is great.

Las Casitas is the perfect location in Akumal. Steps away from the beach, great eating options and…read moreamazing views. These two bed room, two bathroom casitas are great for families. They have kitchens so if you choose to cook in you can or go to the great restaurants within walking distance. The private beach has umbrellas, lounge chairs, paddle board & kayaks. Then the most relaxing pool with hammocks. We love staying here, it is a little slice of heaven.

Great location on the beach, housekeeping is excellent, many restaurants, shops and grocery stores…read morewithin walking distance. Attractions in the area will pick you up. We will return.

I would never stay at this place. It looks exclusive, which usually means you pay a bit more…read more However, most of the staff is extremely rude and bossy. When vacationing you want to enjoy your time not be getting scolded by the staff. I am a native spanish speaker and was still being treated horribly. When walking to use the bathroom at the restaurant I was stopped by a man guarding the door who greeted me as "hey girl are you eating at the restaurant." I am a full grown woman. The man at the entrance tried saying something to me without even looking in my direction so I had no idea he was a addressing me. Then he processed to scold me, " hey did you not hear me!" No thank you. Also, Like many of the property owners in the area, they are illegally charging a fee to access the beach which is suppose to be public property and free with an open road access. Also, if you arrive by taxi you have to wait "under a tree" waiting for one to arrive and take you back. We waited a very long time to find one. Would never stay here but would def. Return to snorkel in the lagoon next to it.

This place saved our trip. We had just come from another terrible resort and boy was this place a…read morebreath of fresh air. Beautiful place right on the beach! We snorkeled for only $10 per person for the whole day and saw tons of marine life (turtles, rays, and fish). Everything was amazingly clean and the rooms were super cool. Staff couldn't have been more professional and would 10/10 return again!

Well after 2 days w out hot water the people here fixed it…read more Thanks a lot for that Great personal!!!!!!

A great place, especially for families with kids…read more These condo-style places are right at the beach. Although the beach here is sandy, there are lots of submerged rocks, a 15 minute walk up the beach brings you to good snorkeling territory. There's a kiddy pool for little ones and a bigger pool to keep older kids entertained. You can stock your kitchen at the Super-Ched market 15 minutes up the carretera. The restaurant has limited selection, but is inexpensive and everything is good. A bottle of Pacifico with chips and guac go down pretty nicely with the ocean view in the afternoon. The small village of Akumal is a 15 minute walk north. Tasty ice cream and yummy pastries can be found at the Turtle Bay Cafe. The city of Tulum is 25 min south, were you'll find Mayan ruins, bars and restaurants and tourist kitch. Just south of Akumal is Aktun Chen a "natural park" with caves, swimming in a cenote and zip-lines. We went for a week and didn't want to leave. We hope to go back next year!

Views are incredible. Directly on the private beach. Quiet, calm, relaxing, and beautiful!read more

My husband and I came here for spring break in April of 2024. We booked through cheapcarribean.com,…read moreand got a decent deal. The resort is located in Runaway Bay, close to Ocho Rios. We used Amstar for our transportation to and from the Montego Bay airport, which was arranged through cheapcarribean.com. Our stay here was great. They had evening entertainment such as a magic show, several musicians (pianist/singer, cellist, violinist), 6 or 7 restaurants, pools, and lots of fun in the sun. We stayed on the luxury adults only side, but would also venture over to the family side for some of the shows as well as for the beach (beach was much better on that side). We had a relaxing vacation, met friendly staff, and can't wait to visit again.

Absolutely horrible. The room had bedbugs. I reached out to them and let you let them know they…read more100% said they're not liable for bedbugs place really does need to be bought out or shut down.

Overall, we had a good stay and enjoyed our honeymoon here. The property is beautiful, the pools…read moreare great, and the staff was consistently friendly throughout our trip. The bars were excellent, and compared to many other all inclusive resorts in the area, the pricing felt very reasonable. The restaurants were also a highlight. There was a good variety of options, and we generally enjoyed the food across the property. My biggest complaint was the constant push to sell the membership program. We received calls to our room at 8 a.m. three mornings in a row asking if we could schedule a meeting to discuss membership options. It became frustrating pretty quickly. What really surprised me was that when I mentioned this issue during checkout, the staff member still tried to pitch the membership while I was actively complaining about how pushy the sales tactics had been. It was honestly a little wild. The only other downside was the main pool seating situation. If you're hoping to grab two chairs together, especially later in the morning, it can be surprisingly difficult. That said, the friendly staff, great pools, solid dining options, and reasonable pricing made for an enjoyable stay overall. Just be prepared for some very persistent membership sales pitches.

Overall, nice place. Most of the staff were friendly and kind. However, a couple of staff members…read moresaid some rude and hurtful things in Spanish assuming we didn't understand it. The beach area was a seaweed sanctuary and basically not appropriate for swimming. The wildlife are bold when it comes to approaching guests and trying to steal food. Honestly, would never return. I can't see paying a lot of money for a resort that staffs such rude and distasteful staff members. You would be better off going to another nearby resort.