My family has been with State Farm for as long as I can remember, when I moved to NC I needed an…read moreagent, Jeff and his office were the closet to me and unfortunately will be my last State Farm Office. His team is incredibly unhelpful when it comes to doing things. I have had my insurance policy changed, and canceled due to this office not just once but three times. They took Comp and Collision off of my policy without notifying me, and I would never have known because they stopped sending me bills (which was why my policy kept getting canceled). When I asked why I wasn't notified of the change, cancelation, and nonpayment status towards my bill they said "Phone calls are really just a courtesy and not a requirement, we don't have to inform you if your service is going to be canceled due to an unpaid bill." When I asked to speak to Jeff about this situation I was informed that "Jeff doesn't deal with clients, he prefers to let his Associates do the talking, but I'll be glad to inform him of the situation." I was very diligent about my payments and calling to double check when my payments were due, as I said my bills were not making it to me, which they had been informed of as well. Then I received a letter in the mail from the DMV informing me that I was in delinquent status for not having insurance. Of course I thought, how could this be, I've been calling and paying my bills. Unfortunately, I was told an incorrect date and my policy had been canceled due to nonpayment. For the second time I was thrown under the bus by this office. I try to be as polite and understanding as possible, I go in and explain the situation, I ask them to do me a favor and please try to inform me if my payment hasn't been made. Again, I informed them of the mailing situation. I was informed that indeed "I personally called both numbers on the account and left multiple messages." Which I would have gotten on both of the cellphones related to the account. Of course, I didn't actually get these calls or messages as I have their number saved to my phone as Jeff Stephenson's State Farm. Not a missed call nor a message. After sending Jeff an email personally about the situation, with well documented notes I was greeted almost three weeks later with a reply. "I have passed your information off to one of my associates and I definitely hope this doesn't happen again." Well Jeff don't worry, it won't, because as soon as I can I'm getting new insurance through another company. Sorry that your office as soiled State Farm's neighborly name for me and my family.

Jeff is one of the good guys. I recommend him and State Farm to new homeowners whenever we get on…read morethe subject of insurance. Great friendly staff, and "like a good neighbor"...always there!

Highly recommend! Very personable and easy to deal with, the kind of individuals that you would…read morewant to hang out with at the BBQ. Provided a variety of options and took care of specific needs for us instead of just giving us a one size fits all situation

Matt Gorman is incredible!! Not only does he give our entire family great prices with incredible…read moreservice he answers all of your insurance questions!! I wouldn't consider using anyone else!!

I was treated with respect. The representative took care of business and I had no issues.read more

I've had auto policies and motorcycle policies with GEICO for several years in Northern Virginia. I…read morepurchased a house in Wake Forest in December of 2019 and after reviewing the policy that I got that I got at closing, I decided to go with GEICO to take advantage of the multi-policy discount. I contacted Megan Burrell, an agent in John Ratliff's office, got a quote, and authorized the policy. Ms Burrell was having trouble collecting the premium from escrow, so I paid the premium in full for a year, ($1508), via electronic check. Ms Burrell withdrew $1508 from my account three times ($4524) and attempted to withdraw it a fourth time. She would have succeeded if I hadn't placed a Stop-Pay on the electronic check and blocked her from making withdrawals from my account. Mistakes happen, I get that. However, when I brought this mistake to Ms Burrell's attention, she immediately started shifting blame. First to the subsidiary, Heritage Insurance, and then to me. The office manager, Tanney demanded that I produce bank statements to prove that Geico STOLE MY MONEY. They treated me as if I was the one perpetrating the fraud. They claimed that Geico didn't withdraw the funds their sub Heritage stole from me. Then they claimed that they had no record of receiving more than one payment and blamed my bank. As of today 8/25/2020 my money still hasn't been returned to me despite providing all the documentation that they requested to prove their thievery. This is more than horrible customer service. This is criminal. They have stolen from me after I trusted them with insuring my home, vehicles, and the well being of my family. This agency is untrustworthy. They are deceitful liners and should be avoided at all cost.

I've been a client of Rogers Insurance Agency for over 20 years, and they've consistently taken…read moreexcellent care of all my auto and residential insurance needs. I especially want to highlight Angie -- I've known and worked with her throughout this entire time. We have never had a single bad experience. As our family grew and we added two young drivers (plus a few mishaps along the way), Angie always helped us find the right insurance company and the best coverage for our changing needs. She is patient, knowledgeable, and truly committed to finding the best solution every time. I highly recommend Angie and the entire team at Rogers Insurance Agency. Outstanding service for over two decades! Vijay

My experience with them has been great. Anytime we need to make a change, Angie has responded right…read moreaway to email. Low rates, responsive to claims and just nice to work with. I couldn't ask for more.

Both offices offer great customer service and are always there to take care of you and your…read moreinsurance. When you have a claim it can help if the agent is there to help you!

Avoid at all costs. Waited an hour after having confirmed an appointment in advance and was told to…read morecome back the next day, which I do NOT have time for. Next day, I have waited over an hour so far and am still sitting here waiting and it's now after 5 when they close. They already destroyed my weekend and I'm going to be screwed if they blow me off again as I can NOT take more time off work to have my appointments ignored. Twice. I am on a painfully tight schedule which is why I MADE AN APPOINTMENT in the first place. Utterly unprofessional. Update: after 2 hours and 20 minutes of waiting on day 2, the server went down and no one could actually help me. The staff members mostly seemed to think this was very funny and laughed a lot. I did not find it humorous at all. Leaving the location without having actually been helped after being blown off twice and waiting hours on two successive days. Is it worth mentioning the receptionist didn't have shoes on, just painted toenails? I mean, go you with the cool fashion choices and all, but I would at least appreciate professionalism in honoring appointments and actually helping people instead of literally laughing at them when they find out they still aren't being helped after waiting yet another two and a half hours. Not okay, Jackson Hewitt. IDGAF if everyone in the office dances the polka with their underwear on their heads as long as clients get professional treatment with respect for appointments and schedules, but that's not happening here. They explained to me that their system books people on the hour but returns often take much longer, so people just have to wait their turn in the order of their appointment. Um, no, that is neither my problem nor an appropriate way to do business. Fix your appointment system FFS. Update on day 3: someone may have scanned our documents in upside down, they cannot find the paperwork that was left with them on Friday without calling someone who took it over to WalMart so it wasn't even accessible during the appointment they set for us for whatever reason, and we're over an hour into a 'quick stop in and sign the paper' appointment. Tearing my hair out in frustration here.

This is a really good team here. They go above and beyond…read moreto help with problems regarding the IRS. I would highly recommend this location based on two things 1) they are thoughtful and nice 2) they know taxes and take the time to explain what is going on

I recently switched Allstate agencies to Jaclyn Lucas. Jaclyn reviewed all my policies, which I did…read morenot receive at previous agency, and made recommendations and was very helpful and professional. Terry P.

Jaclyn is very unprofessional. She argued with me and told me to find another Allstate location…read morebecause she and the home office had a miscommunication about her being my agent. I showed she was listed as my agent with the home office of Allstate and Allstate showed her she was my agent. But she said she was not getting paid because she was not listed as my agent. I have been with her since 2009 according to Allstate records. Instead of her calling the home office to clear up the discrepancy she told me to do it. I called the home office and they said there was no problem. Jaclyn did not like that answer and told me to find another agent and this conversation ves over. She refused to take my call. I have changed agents.

We love this Insurance company. Our agent has helped us with multiple policies and has advised us…read morethrough some important business insurance decisions. These guys have been extremely helpful and have impressed us with the personal touches and attention to detail with everything related to our insurance needs. Faxes, emails and phone calls are returned quickly and there have been no surprises or mistakes in our billing or correspondence. They have impressed us with how easy it is to deal with them. In addition to this, we have never had an insurance question that our agent couldn't answer. We have had two very different kinds of businesses insured with them (one a few years ago and one currently). Through this we have found them to be knowledgeable and patient with insurance advise and Mike (our agent) has even come all the way across town several times to help me understand how to best cover our businesses and feel at-ease about having the right coverage for our needs. I would recommend them to anyone.

We love doing business with Thaggard Insurance. They care about their customers and are willing to…read morego the extra mile. They are a family owned business who will sit and talk to you and explain everything to you and work with you. I would highly recommend you let them handle all your insurance needs.