If I could give zero stars, I would. Avoid this accountant at all costs…read more My family hired William Mease of Master Accounting and Tax Service to help with my elderly mother's taxes. She is in her 70s, has dementia, and needed a professional who could patiently and competently navigate the process. Instead, we encountered an accountant who was lazy, dismissive, and shockingly unprofessional. From the very beginning, Bill failed to read or absorb the information I provided, forcing me to repeat myself multiple times. Rather than listening or problem-solving, he fired back condescending emails filled with attitude. At one point, when pressed for guidance, his response was: "There is nothing further I can do for you. You will need to find a tax preparer that doesn't know what they are doing in order to get the return filed. Good luck!" That's right -- instead of doing his job, he essentially told my family to go hire someone "who doesn't know what they are doing" if we wanted the return completed. What kind of professional speaks to clients like this? This wasn't a one-off slip in tone -- it was a pattern of arrogance, laziness, and outright neglect. Bill showed zero compassion for my mother's condition, no willingness to problem-solve, and no respect for our time or circumstances. He seemed more interested in blaming us than actually providing solutions. An accountant's role is to help clients through complicated situations, not abandon them when things aren't simple. Bill made it clear that he doesn't have the patience, professionalism, or empathy to handle real-world clients with real-world challenges. Prospective clients: take this review as a warning. If you entrust your sensitive financial matters to William Mease, expect rudeness, blame-shifting, and zero accountability. There are plenty of capable, compassionate accountants in Arizona -- do not waste your time or money here. EDIT: I appreciate that Mr. Mease took the time to respond, but notice what he doesn't do: he never denies sending the unprofessional tirades I quoted above, including telling my family to "find a tax preparer that doesn't know what they are doing" and ending with "good luck!" That's because he did say them, in writing, and his response here conveniently sidesteps his own words and tone. Throughout this entire process, my messages to him were cordial and respectful, even as I had to repeat myself multiple times. His replies, on the other hand, were consistently dismissive, combative, and unhelpful. The problem wasn't that he insisted on accurate information -- any competent accountant should. The problem was his failure to communicate, failure to read the documents provided, and his repeated choice to lash out with condescending emails instead of guiding us toward solutions. Professionalism isn't just about refusing to "compromise integrity." It's also about having the patience, empathy, and communication skills to work with clients in difficult situations. Bill demonstrated none of these qualities. His responses showed the emotional intelligence of a toddler -- reactive, defensive, and incapable of constructive dialogue. So yes, I absolutely stand by my original review: if you're looking for a professional who will handle your financial matters with competence and respect, look elsewhere.

I had a nightmare of an experience with a different tax service that wouldn't answer my phone calls…read moreonce I dropped off my tax documents in March and waited until the last minute to file and fired me as a client the day of April 18th even though they promised to file an extension if it was needed...leaving me without my original documents and nothing done the day everything was due. Luckily I had made physical copies before dropping off my documents to that other service and I found these guys on Yelp. Evelyn was very friendly and booked me an appointment right away and offered their help to file an extension and prepare my taxes at a later date. Bill saw me in person hours later to explain everything and what to expect. When he saw how simple my filing was he offered to do it right then and there so it would all be resolved. Despite hitting a few roadblocks with getting all the information needed from me, he patiently helped me figure it all out and ended up getting it all filed. After a horrific experience elsewhere and this office's kind and quick service, I will be returning here in the future. Instead of being insulted and ignored, I was treated with kindness and respect even though I am not a big money account. Bill managed to do in an hour what my last Tax Service couldn't get done in a whole month. Thank you!!!!!

Absolutely horrendous customer service. Went inside after dealing with the IRS for months with an…read moreissue of fraudulent claim on my child. Per the IRS, I was instructed to file by mail as e-filing was not allowed. The lady working there was extremely condescending and told me the IRS doesn't accept handwritten 1040s. A simple Google search will show that is a lie. While e-filing is preferred method, they will accept handwritten forms. The lady simply did not want to help me. She could've said she did not offer manual tax write ups. I also asked if she would be willing to write up the forms digitally so they could be physically mailed in and she stated she would not. Lazy, rude and unprofessional. I will gladly take my business elsewhere.

Professional, thorough, friendly and very knowledgeable…read more Sorted out my tax issues confidently and thoroughly. 100% recommendation!

These guys have been doing my taxes since 2017. I've seen them grow and move to a bigger space-I…read morewas happy to see that I've always had the best service really 10 one service and they really care about pleasing their clients I've highly recommended them to personal friends in the past, so I'm very happy to give them a great review for the work they do Give them a try I think you'll be happy and their prices are good to !

This tax firm was recommended to me on Nextdoor. Derek was…read moreprofessional, knowledgeable and met me at a time that was convenient for me. The service I received was excellent and my taxes were prepared quickly. I will be using ETA for all my tax needs, so happy I found a quality, fair and trustworthy tax accounting firm. Highly recommend ETA for business and personal tax help.

Another great experience with the worse thing in the world…read more Doing taxes. Smooth and seamless preparation by Bill.

Bill is wonderful. He always works to help us save money but is always professional in all he does.read more

Michael is familiar with my finances and makes filing yearly taxes a breeze!…read more Also when they have seminars, I find them extremely informational!

Please treat your clients with more respect. Unfortunately my experience was terrible. I cannot…read morerecommend this company services. Their attention to details was lacking and very unprofessional

Thanks for the great service! Payal was always available for contact and very friendly throughout…read morethe process. She walked me through my complicated two-state tax filing and explained it to me very well. Highly recommend.

Payal is a very good . She takes care of customers very wellread more

We have used Charles with Brewer Family Taxes for a couple of years now. His rates are more…read morereasonable than our previous few tax preparers and he has been much more thorough than anyone else I have ever used. Our Returns are pretty standard and we get what feels like premium service. I will continue to use Charles and Brewer Family Taxes for any and all tax/accounting needs.

Charles did my mom's taxes. He was patient and so helpful…read more The amount charged was reasonable and well worth it!

I would give this business zero stars if possible. Jessica has been so unprofessional. Lacks…read morecommunication quick to take your money, but can't return a phone call or an email. Has filed our taxes late due to her being behind which caused a $1500 IRS fee. Was told she was going to pay this fee and she has been ghosting not only us but the IRS and now we have been sent to collections. I wouldn't trust her to manage monopoly money.

I was told one price over the phone and that was not what I was charged at the end of my taxes it…read morewas $50 more. I was not impressed.