If I could give zero stars, I would. Avoid this accountant at all costs…read more My family hired William Mease of Master Accounting and Tax Service to help with my elderly mother's taxes. She is in her 70s, has dementia, and needed a professional who could patiently and competently navigate the process. Instead, we encountered an accountant who was lazy, dismissive, and shockingly unprofessional. From the very beginning, Bill failed to read or absorb the information I provided, forcing me to repeat myself multiple times. Rather than listening or problem-solving, he fired back condescending emails filled with attitude. At one point, when pressed for guidance, his response was: "There is nothing further I can do for you. You will need to find a tax preparer that doesn't know what they are doing in order to get the return filed. Good luck!" That's right -- instead of doing his job, he essentially told my family to go hire someone "who doesn't know what they are doing" if we wanted the return completed. What kind of professional speaks to clients like this? This wasn't a one-off slip in tone -- it was a pattern of arrogance, laziness, and outright neglect. Bill showed zero compassion for my mother's condition, no willingness to problem-solve, and no respect for our time or circumstances. He seemed more interested in blaming us than actually providing solutions. An accountant's role is to help clients through complicated situations, not abandon them when things aren't simple. Bill made it clear that he doesn't have the patience, professionalism, or empathy to handle real-world clients with real-world challenges. Prospective clients: take this review as a warning. If you entrust your sensitive financial matters to William Mease, expect rudeness, blame-shifting, and zero accountability. There are plenty of capable, compassionate accountants in Arizona -- do not waste your time or money here. EDIT: I appreciate that Mr. Mease took the time to respond, but notice what he doesn't do: he never denies sending the unprofessional tirades I quoted above, including telling my family to "find a tax preparer that doesn't know what they are doing" and ending with "good luck!" That's because he did say them, in writing, and his response here conveniently sidesteps his own words and tone. Throughout this entire process, my messages to him were cordial and respectful, even as I had to repeat myself multiple times. His replies, on the other hand, were consistently dismissive, combative, and unhelpful. The problem wasn't that he insisted on accurate information -- any competent accountant should. The problem was his failure to communicate, failure to read the documents provided, and his repeated choice to lash out with condescending emails instead of guiding us toward solutions. Professionalism isn't just about refusing to "compromise integrity." It's also about having the patience, empathy, and communication skills to work with clients in difficult situations. Bill demonstrated none of these qualities. His responses showed the emotional intelligence of a toddler -- reactive, defensive, and incapable of constructive dialogue. So yes, I absolutely stand by my original review: if you're looking for a professional who will handle your financial matters with competence and respect, look elsewhere.

I had a nightmare of an experience with a different tax service that wouldn't answer my phone calls…read moreonce I dropped off my tax documents in March and waited until the last minute to file and fired me as a client the day of April 18th even though they promised to file an extension if it was needed...leaving me without my original documents and nothing done the day everything was due. Luckily I had made physical copies before dropping off my documents to that other service and I found these guys on Yelp. Evelyn was very friendly and booked me an appointment right away and offered their help to file an extension and prepare my taxes at a later date. Bill saw me in person hours later to explain everything and what to expect. When he saw how simple my filing was he offered to do it right then and there so it would all be resolved. Despite hitting a few roadblocks with getting all the information needed from me, he patiently helped me figure it all out and ended up getting it all filed. After a horrific experience elsewhere and this office's kind and quick service, I will be returning here in the future. Instead of being insulted and ignored, I was treated with kindness and respect even though I am not a big money account. Bill managed to do in an hour what my last Tax Service couldn't get done in a whole month. Thank you!!!!!

Thanks for the great service! Payal was always available for contact and very friendly throughout…read morethe process. She walked me through my complicated two-state tax filing and explained it to me very well. Highly recommend.

Payal is a very good . She takes care of customers very wellread more

Evelyn was helpful, fast, and friendly. Thanks. Will come back. Handled our taxes, and good for the…read morejob.

Do not file your tax return with them if you are a foreign citizen!…read more I filed my return on Feb 02. I paid them almost $400 for their "consulting services" upon filing and still did not get a penny after 3 months! But what's more important, they are not able to tell you what exactly is happening with your application and where is the return! You are not even able to trace it nether at IRS website, nor at theirs. They just fill out standard forms, submit them in paper and do not share any information about progress! They failed to enter my phone number correctly. The only response I got from them is that IRS is "probably" busy now, and "your return application is likely to be processed shortly". When you just file an application, they tell you one term - 4-6 weeks. After that expires, they say "Oh, IRS is busy, it will take 8-12 weeks". When that expires, they start saying that you have to wait for your wife's ITIN number to be issued. Then, after 3 more visits and numerous call, the only information I could pull out of them was a tax advocate contact number at IRS, who was able to convey a clear processing terms and deadlines, which those "consultants" at H&R Block should have let me know in the very beginning! I would then definitely look for more affordable option! Does it worth your money paid - definitely not! They charge you for what you can do yourself, nothing else. It will probably take no longer than our waiting so far. And I have never been offered a compensation for these obvious mistakes.

When I moved to Arizona from Cali, I was in need of a new accountant. I was referred to Ken Lindow…read moreby my daughter who used Ken for her business accounting. So I reached out to him and Ken was great. he is very knowledgeable and he helped me more than my old CPA that I was working with before. He told me about some tax incentives and what I can do to reduce my tax liability. I highly recommend Ken and his team.

From the owner: K. A. Lindow, CPA, PC is one of the most reputable accounting firms in Phoenix, supporting the…read moregrowth and sustainability of your business. From bookkeeping to financial planning and business advisory, we deliver personalized service that aligns with your strategic goals. Our dedication to quality and client satisfaction makes us a trusted partner for businesses seeking reliable and efficient financial solutions. In addition to accounting, we offer seamless tax preparation in Phoenix to meet the unique financial needs of both individuals and businesses. Our firm is committed to providing precise, up-to-date tax advice to help you optimize your financial position and comply with complex tax laws.

Absolutely horrendous customer service. Went inside after dealing with the IRS for months with an…read moreissue of fraudulent claim on my child. Per the IRS, I was instructed to file by mail as e-filing was not allowed. The lady working there was extremely condescending and told me the IRS doesn't accept handwritten 1040s. A simple Google search will show that is a lie. While e-filing is preferred method, they will accept handwritten forms. The lady simply did not want to help me. She could've said she did not offer manual tax write ups. I also asked if she would be willing to write up the forms digitally so they could be physically mailed in and she stated she would not. Lazy, rude and unprofessional. I will gladly take my business elsewhere.

Professional, thorough, friendly and very knowledgeable…read more Sorted out my tax issues confidently and thoroughly. 100% recommendation!

Donna was wonderful!…read more This was my second year seeing her friendly face and she made filing my taxes a breeze. Thank you again Donna!

Solid spot! I've been getting my taxes done here since 2015…read more Always professional and quick.

Call James. He's the plug. He understood my situation and got it done. Quick!read more

Yes I love the liberty tax in Tempe Az . I've been going there for like 5 years and have never had…read moreany problems. Barbara and Jerry Kleinfeld are the new owners of the liberty tax in Tempe. AZ. So stop by and give them a try.

Fast and fair prices. Happy I found this place. I'd call first in case they have client.read more