I went in (105 degree index) 98 degree weather to get an oil change. The staff on 7/21 were very…read moreefficient and awesome to work in these harsh conditions. Pierre was very good at recommending what I need and letting me know how much long things would take. I had excellent service which depends on the location. My concern was more on the work conditions. Those men and speaking for the person who worked on my car Pierre was sweating profusely and no one had an attitude or worked less. I felt so bad that there aren't any ac fans or anything for them. The person I had work on my car had to go to the restroom and put water on himself to cool off. Never complained and I wanted to write a review just to say that they really worked hard for the conditions they face. It was so hot outside and they worked like it is a normal day.

I went here to fix an oil leak that was found at another jiffy lube location and spent hundreds of…read moredollars for the leak to be fixed and for a tune up. Roughly a week after the repairs, my battery went out and I had taken it to another auto shop where they stated I had an oil leak that should get it looked at soon. I took my vehicle back to jiffy lube after being made aware of this leak and an employee stated I could bring it in the next day for the repairs. However when I brought my vehicle back, they denied me service stating they actually can't fix the problem at all and recommended a few places. I reached out to the store as I was very unhappy with this resolution and was informed I should call the 1-800 number on the back of my receipt. The number didn't work, but I googled it and found the actual phone number. I filed an initial complaint with Jiffy Lube' Customer service and the store did reach out, but when they realized who I was, they said they can't do the repair. I asked to speak with a manager because I felt like I was being double charged for nothing. He stated that the store manager Gary would be reaching out within the next day or two. I did not hear back from Gary or the store so I called the customer service number once more. But now I'm even more disappointed with their customer service support as I have not even had a response from Customer Support, Gary or Tom the district manager. I feel like I deserve a full refund due to this inconvenience. Worst case scenario I definitely should get back the tune up fee because they did not properly locate my issue, and now I have to get it repaired at another shop (labor and parts fee)