Not sure why some folks rated Manhassat so low. I took delivery of my 2020 Model 3 yesterday. My original delivery date was scheduled for 3/22. One phone call and the they were able to push delivery to the 17th at 5pm. No problem at all. Accommodating and courteous on the phone. I arrived at 4:45, was greeted promptly with a smile and offered a water while I waited till 5. At exactly 5pm the delivery specialist greeted me and walked me over to the desk. 10 minutes later I was sitting in my car. Everything was explained clearly and patiently. 10 more minutes and i was on the LIE eastbound. I spent less than 1/2 hour from start to finish. The best car buying experience I have ever had. From ordering online to delivery. 5 star experience. Great car, great staff, great experience. read more

The Tesla Showroom at the Manhasset Americana Mall is offers a great experience should you have interest in a Tesla. I went there to see the Tesla Cyber Truck and the experience was quite informative. The truck is so impressive in person, It is definitely a head turner. The staff is extremely helpful. No test rides in the Truck yet. read more

It's like talking to an airline. Zero personalized service. a the dark curly haired lady couldn't be any ruder. I'll give me 100k to another dealership. They'll be nice. after you give deposit; hard sales push for immediate pickup. read more

Hands down best service. Thank you Steven! We ordered our car and had scheduled pick up and had to reschedule a few times because of family, and other issues and Steven was our salesperson and was oh so patient. Our family is pretty big and everyone had a question, concern or request and he didn't skip a beat. He was professional, courteous and represented Tesla well. Thank you. read more

Tesla - My husband in front where we picked up the car. - Car Dealers Near Me - Manhasset, New York

Very clean, professional, kind and helpful. Granted it's a place for those getting or considering a luxury vehicle, even when I was just hoping to get a car one day, I felt welcomed. Please give it a try if you're on the fence! read more

I am a senior citizen (77) and I purchased a car from Manhasset Tesla. They then tell me I have to go to Mt Kisco to pick it up!! I never heard of such a thing. I text them and they don't answer me. I called Mt Kisco and they told me I must pick it Tuesday at a certain time or I lose the car. Zero customer service. I'd like to tell them what they can do with it but I really like the car. I am seriously disappointed and would definitely not recommend them. read more

I just wanted to put in a review for Katie at Tesla Manhasset. She is very professional, patient, and very knowledgeable making the perfect Tesla Ambassador!! read more

Sold me a defective car, wouldn't take it back same day. I never even got to test drive it and problems started immediately on my drive home. I get 90 miles to a full charge and I paid 133k for my model x. Tried to return everyday within 7 days, used every tactic to force me to keep it. Over 10 major issues with car, from paint bubbles to broken camera. No due bills filed, has defects direct from factory. Do not buy from here, they will leave you stuck with a bad vehicle. Message me for details and questions. read more

Tesla - $133k in the garbage - Car Dealers Near Me - Manhasset, New York

My honest feeling about the workers at the tesla manhasset is very disappointing... they definitely lack professionalism compared to other car dealerships... hope the tesla company start training their workers, the meaning of customer service... I still bought the car from them, but the service was just so disappointing... their body language, attitude, mannerism, etiquette, they lack.. tsk tsk tsk.... very unprofessional. read more

Terrible customer service as this location. All the sales & manager refused to let me use the Tesla charger as I explained to them all I needed was 10 minutes charge for emergency . They made up all kind of excuses just to say NO. New car coming in to charge in 2 minutes & the owner of the mall would not let other people use it so they had no Control over it... blah blah blah. Elon Musk should just close down this location & save payroll on these super unfriendly & super unhelpful service staff. read more

Got my Y, and all went smoothly. No issues with the car, and the workers did a great job setting things up.

Worst!!! Delivered a 100k car with a major defect agreed to fix it and disappeard. No follow up. No fix. This dealer is broken. I own two Tesla's they are great cars. Skip this dealer they are not professional. I heard Brooklyn is much better. read more

I picked up my new Model 3 Performance edition today. Even though there were a couple of kinks in the process I enjoyed the experience of this purchase. Kait Gorecki was exceptionally helpful throughout the process and as swamped as she was with all of the deliveries she found time for me. The car is amazing and can only get better in time. Keep up the good work Tesla team! read more

I have owned my Model S since 2013 and have loved my car even though I have had many repair issues over the years. However, I will never purchase another one because of the non caring attitudes of the sales people that work for Tesla in the Manhasset office. I was getting very excited about purchasing a new model S because they said a new Tesla won't be in for as many repairs until they wanted to only offer me $23,000 on a trade in. When I questioned why the trade in was so low the office manager David said that we don't negotiate! The original price of my car was approximately $90,000 and they said when it came time to trade it in Tesla retains its value more than any other manufacturer. I DON'T THINK SO! Consumers should be aware of such poor business practice. I hope that someone from Tesla reads this post because if you ever try to reach someone in this company they never return your call. Do your homework and deal with a more reliable auto manufacturer like Audi, infinity or Lexus. Don't deal with a company that only cares about taking your money. read more

Took delivery of Model X 100D two weekends ago, first time Tesla owner. Left on an angry note, thanks Tesla Manhasset! Toward the end of the delivery process, we mentioned we wanted to leave with a fully charged battery, it appeared to be ¾ full. The two stations in front of the gallery were occupied. We were told there were two more at the back. If those were taken, we could come back. We did as suggested, and had to return. By this time, one of the spots was free. Two persons stood in front, one wearing a Tesla jacket. This rep repeatedly told us that we couldn't charge, due to many deliveries and test drives expected that day, with no regard to us telling him we had just taken delivery. Also, during the unpleasantries, we were asked who told us to come by for a charge. We mentioned Manny, to which came the response, Manny's of our Syosset location? I'm left to wonder if we were called liars. Obviously going nowhere with the rep, we left. To this exchange, I recommend customer service training, perhaps start with Stew Leonard's motto. The rep's response to Manny's name raised another question, where was my delivery experience specialist, if Manny wasn't the one? As for Manny, he was pleasant and thorough, couldn't have asked for a better experience. Lastly, the appearance of the car wasn't what I had hoped for. It was wet, from previous day's rain. There was dirt, which Manny wiped down, thank you Manny. read more

Took a test drive last year and bought it on the spot. Took a few weeks to build and never needed to go back. The car is great, haven't had any problems. You can probably use their chargers if you're shopping in the area. read more

My experience with Tesla so far has been nothing but disappointing and dissatisfying. The guy who set us up (Seth) stopped responding to our emails right after we made the commitment. I see a lot of inefficiencies and lack of communications between departments, resulting in poor and unresponsive customer services. Definitely feeling the buyers remorse! read more

I felt compelled to do so to warn people about tesla's business practices. I would consider myself an early adopter of the Tesla model S as i purchased a new 2013 model s 60 kW model s with tech package, premium sound, paint trim protection, and air suspension. I love the car, And was hoping to trade in for a model 3. The vehicle is in great condition with 31,000 miles on it And it has 2 1/2 more years on an extended warranty. Tesla gave me a lowball offer of $32,500 where bluebook is up to $43,000. Given that the trade-ins or associated with tax savings, I was elated when teslas said that they would match Vroom's offer. Vroom offered $40,500 And prior to placing my reservation for my all-wheel-drive model three that I was ready to buy, I called to Confirm the offer. I received an email saying that they cannot offer the VROOM trade in match. What irks me is that I bought the car when nobody knew if the company was going to survive because they believed in them and what they were doing. As a loyal customer And an early adopter of Tesla, I am Extremely disappointed at tesla's business practices. It seems Tesla lies to their customers And refuses to Honor their word when the deal does not favor their interests. I love the car and thought I would be a long time Tesla owner, but after this and how I was treated I will be looking at an Audi E-Tron hybrid Andy read more

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Really courteous so far. Looking to buy or new 2022 model3 which looks and awesome. No Model3 in stock so we will order. We were huge BMW fans but the service has gone down hill. read more

Multiple service center visits and mobile visits and the car is still having issues due to quality control and manufacturing defects.

Just sharing my experience at this Tesla location. Not happy with the service provided from Maxwell and his team. The staffs here definitely needs some customer service training. I came in to see the car in person and ready to place an order, they have this mindset like they don't care if you purchase or not. They just really push to use their own referral code if you do. Not very helpful in terms of helping you with the process. Since I live close by I ended up choosing the delivery here as well. The staff member made a mistake with the registration and I ended up paying $300 in fines with the DMV. Just beware if you choose to come here and work with them. To end the review, the car is awesome, drives and handles really nice. Only complaint with the car is the built quality is horrible, lots of window issues and annoying wind noises. read more

Very happy with Travis, who assisted me with the car buying experience. I did not go to the dealer; Travis was on the phone, walking me through the online process. Looking forward to delivery. read more

Horrible experience just for a test drive. Left hand doesn't know what the right hand is doing. Wait time for calls is like calling an airline. I booked a test drive online at Tesla Manhasset. In the morning of the day before my confirmed, scheduled test drive, I got a rude voice mail message, "we have repeatedly tried to reach you but got no response. If we do not hear from you, we are canceling your test drive for 2 o'clock this afternoon." I responded to every phone call (although I indicated preferring email), replied to every email, within minutes and confirmed it with a real person on the phone. I did not book test drive for that day. My appointment was for the following day. What a messed up organization! I called back to file a complaint and canceled my test drive, which was for the next day. So far, I have not heard back from anyone from Tesla. My bet is that they don't really care. read more

Once you are a customer, this place could hardly care less about you. I have seen them turn away customers with range emergencies and they prevent owners from using the chargers there. The ever-rotating staff is a healthy combination of rude and disinterested. I am really looking forward to selling this car. read more

We came to this Tesla for a test drive and Charles who is one of the Tesla advisors helped us. He had excellent customer service and went above and behind our expectations. He was very helpful, patient, and great personality. He answered our many questions we had about Tesla and made the experience easy and fun. Thanks Charles. read more

Took delivery of my '19 Model 3 Performance at the Manhasset location last week. The store looks great, the employees were all cheerful, polite, and helpful. My Delivery Specialist, Kait, walked me through the new car, answered all my questions, and got me in and out of there in less time than I've usually spent just haggling with car salespeople of the past. Post-sales follow-up has been smooth as well and so far I'm happy to say that this is definitely the way I'm buying cars from now on. read more

Fcuk you Elon and your entire staff past and present at your shitty manhasset location. If you're looking to spend 100k plus and be completely shitted on go to this Manhasset location. We were sold a lemon purchased in December'18 and have 5500 miles on the car. We tried to return it but couldn't get one person on the phone once the money had been given to them. Where to start!?!?The battery drains immediately upon using the ac and other features that drain the battery- so no you can't even take a mini trip without fear of the battery needing charging. Let's not even start with the electric components on the car... can you say I need a service appointment!? Because that is what you're going to constantly have to do when the windows won't close in the boiling heat or freezing winter of NY. Oh and now the ceiling of the car is coming apart and sagging in the car. So yeah go save your money and buy any other luxury car in the sun where the dealership will continue to kiss your ass for spending $100+ and jump to assist you when things aren't right. Tesla Manhasset should take a tour of all the Rallye dealerships and learn what a luxury selling/service experience is. So yeah a nice big FCUK you to the whole team and your sociopath fearless leader what a joke!! read more

A day that should have been the most exciting, turned out to be the most disappointing day of my life. Anxiously waiting for my new Tesla, I was sure to arrive hours early before my 6pm pickup. In fact, I joined the orientation group before my pick -- thinking this would provide me with more than enough time to receive and learn about the features of my new Tesla. This was not the case. Two hours passed and I was still waiting, confused and wondering why I haven't been serviced or seen my new car. Others who entered after my 6pm scheduled pick-up, received their car, learned about it and proceeded out. I, however, at 7:30pm, was left standing, for 3 hours wondering what is going on and should I still purchase the Tesla. I decided to follow through. After 7:30pm, I finally received the car; however, I was rushed out and had to figure out the car features by myself, on a street in New York. As a New York City employee, rest assured I would never recommend this location for Tesla or a pickup. I was the very last person to be serviced and to leave the store. No one updated me as to why I was waiting so long, even though I continuously asked for help. I had a meeting scheduled with Rainey who never showed. read more

Came here for a test drive, everyone was really nice and helpful with information. Ended up doing the test drive with Emily, she was also great and helpful with my questions. read more

Excellent experience. I had been thinking about a Tesla for a few months. I had a great experience in Sacramento with one of their stores but wouldn't buy it while I was at a wedding. A few months later I made an appointment for a test drive on Long Island and was surprised that they had all of the data and notes including the reason for my visit to Sacramento saved. We picked up right where we left off. The test drive went great, Sean went through the entire car, everything! I would recommend not just getting a test drive but meeting with the professionals at this location. Sean was fantastic. Told me no pressure think about it and when I get home I could finish the purchase at home. I didn't have to think long, when I got home the link was in my mailbox and now I'm just waiting for delivery. read more

I absolutely love Tesla however the employees at this location are uncaring and show NO empathy towards a customer's concerns. This is very disappointing since I have owned my Tesla Model X since 2016 and I just took delivery of a Model 3 on 10/14/2018 and they only gave me 1 KEY CARD. (Anyone else have this problem?). I was told they would mail it to me. Well 1 1/2 months later, no key card and I am having to call for the 4th time and now I have to go in and sit for 30-45 minutes while they program a key card for me. Then to top it off, no empathy from this store who made all the promises to get me out the door. :-( read more

New and very happy Model 3 owner - amazing car.! Picked up from Manhasset dealership which to their credit were able to resolve a minor issue with the deliver in short order in a way you would expect from Tesla. Special thanks and recognition to Spencer Wald for his support and professionalism. I had an additional opportunity to reach out to Tesla on questions regarding home charging on their support line and I received a fast and personal response from them as well :-) ... read more

They solicited me to come for a test drive, on a holiday, ok I bit.. I received 2 confirmation emails, drove 20 miles (with my 4 yr old daughter), when I got there: "sorry that was a mistake we're closing ." read more

I stopped in on Saturday July 29th excellent experience meeting multiple knowledgeable Representatives drove the Model S absolutely the most exhilarating well put-together vehicle I could ever imagine and then some the model I took out was slightly over my budget at $160k.. this was the top of the line model S possibly in the very near future I will get an opportunity to drive the model 3. I saw the SUV Model X).. the most outrageous SUV on this planet read more

Had the first appointment in the morning but they did not have enough employees to match the number of cars being delivered so I was forced to wait. The review of how to use the car's features was perfunctory, at best. That is especially bad when it comes to a Tesla because it is so different from other cars. The person clearly wanted to just get me out of there so he could move on to the next customer. I realized after I left that I had not even been shown the charging cables and connections. Thankfully, they were in the trunk. The manager, Rainey, was useless. I had an issue with home link. Any good manager could have figured out some way to come up with a reasonable compromise solution. But Rainey responded by essentially saying, "that is the way Elon does it." I am a huge Elon Musk fan. But invoking his name is not a substitute for actual customer service. Rainey refused to even make an effort to help. One is always able to tell whether a company cares about customer service. Tesla (at least in the Manhasset store) absolutely does not. That is unfortunate because the car is such a great car. read more

WOW is all I can say. I recently called this dealership and told them my son who is special needs and not old enough to drive loved their cars and would love to go for a test drive. I expected them to blow me off but instead they welcomed us with open arms. They took me and my son for a test drive knowing we were not buyers. Everybody treated us like royalty. The staff is so nice I was blown away. Now...the car is very very cool. Yeah it's not cheap but you get what you pay for right. It is full of technology and electric so good for the world. I just wanted to write a review since I thought it was the only way I really could thank the staff here. They provide customer service they way it should be! read more

I have had 2 Model S and now own both a Model X and 3. A total of 4 Teslas . I bought my first Tesla even before they had dual wheel drive or autopilot, so you can see I am a long time Telsa fan and supporter. I have referred numerous people to Tesla who bought or leased a Model S or 3. For the record, the Manhasset location is terrible. They are not responsive, never return phone calls and never follow up. I know I am saying never and that is an absolute term, but I mean it seriously, never. I was promised the car that Tesla has for referral for my grandson. I picked ups my Model 3 last year. When I picked up the Model 3, I questioned where the car for my grandson was. "You should get it within 4 to 6 weeks" Never came. Called Manhasset 3 different times since then, spoke to 3 different people including the manager, who all promised to get back to me and NEVER DID. Love the car, hate the company. If this is how they treat their LOYAL long term customers, I can not imagine how they treat new ones. read more

TESLA in Manhasset, Long Island, New York is ABSOLUTELY FANTASTIC!!! Just recently test drove a Model S from them and can't say enough good things about both it and our TESLA Advisor, Meghan Mack!!!! Furthermore she guided us quite astutely around the car most couteously!!! Her customer service, satisfaction and information was grrrrrreat! and first-rate!!! Courteous, considerate, polite, diligent and super-smart! She handled our TESLA Model S vehicle review like we were family and administered the entire test-drive beautifully! In fact she went above-and-beyond to make certain that everything was to our understanding and liking prior to arriving, during our driving and upon our leaving. TESLA and Meghan Mack of TESLA Manhasset is great and as she not only explained how we were getting an amazing value for our money but also how TESLA and Elon Musk stood behind every car they sell or lease with total honesty, reliability and integrity!!! We are so very, very happy to have found TESLA Manhasset as well as TESLA Special Advisor Meghan Mack and as she treated us like royalty!!! What a great discovery....value, integrity, luxury, super-advanced fuel-cell driving technology and economy!!! Highly, highly recommend TESLA as an incredibly trustworthy company and first-class car technology!!! Thank you TESLA and Meghan Mack in Manhasset, New York!!! You are TOTALLY AWESOME!!!! Meghan Mack is surely the very best of the best!!! Honest, trustworthy, highest integrity and a genius at explaining to us these incredible and remarkable TESLA vehicles and simultaneously offering us unbelievable quality while providing incredible value for our money!!! TESLA presents us vehicles which are ultra-fast and featuring breathtaking car features, functions and options!!! Just can't say enough good things about both Meghan Mack and TESLA of Manhasset....Wow!!! What a great "A" team 5-Star combination! Truly a fantastic professional and a futuristic high-power company with rock-solid and rock-star visibility and vitality!!! Thank you Meghan Mack and TESLA of Manhasset!!! You are totally awesome!!!! 5-STARS!!!! read more

It was difficult to get assistance in what to buy originally, then it came to delivery day. They delivered the wrong car (wrong vin#), they would've known that at the time if they had connected my phone to it properly and shown me how to lock it for instance. Instead I spent hours with support over the phone, then in person at a service center when they realized I had the wrong car because my phone said I was driving and had x amount of miles but the car was still and had y amount and then they couldn't assist I had to return to a dealer. I called and they realized what happened, now whether to swap cars with the other owner or switch doc's and info with DMV and insurance co's. They did that but I had to come in and re- sign the contracts where they said my down payment would be less (which was nice) but now I am getting emails saying the bank who financed the purchase didn't pay the proper amount and that I have to pay an additional $10,000+ or they would get this "REPOSSESS" the car, I said they should simply take back the car prior to that and then they reiterated they would repossess and start litigation. I'm sure I they believe their ready to sell to the masses but I can't even buy the home charger of which I have spent thousands of dollars to install posts with separate circuits at home and work. read more