had a dreaded intermittent issue with my Forester. Backed up by three videos, service spent two weeks diagnosing and then fixing the issue. I can't thank everyone enough. I knew they were probably even more frustrated than I was. no attitude. Just pure professionalism and I am profoundly grateful for their help. Highly recommend their service dept! read more

Amazing service, kindness, friendship and genuine concern. This is a car dealership like none other I have experienced. THANK YOU!!!

I recently purchased a Subaru Forester Touring from Jesse Berbig, my dealer. Jesse was incredibly courteous, friendly, and professional throughout the entire process. He was instrumental in helping me find the exact color and interior I wanted, and he ensured that I received the vehicle in a timely manner. I highly appreciate working with Jesse and am thoroughly satisfied with the Touring model. read more

East Hills Subaru of Roslyn - Car Dealers Near Me - Roslyn, New York

I had a terrible experience with a different Subaru and when I thought I would never find a good dealer, I came across East Hills Subaru. When I reached out and spoke with Jesse, the sales specialist, it was different. He was honest and very nice. When I came in, he was so helpful and it was easy. He gave me a test ride, in the car I would be leasing! Wow, two other dealers could only give me a test ride in a base car, when I wanted a premium. Furthermore, one hiked up the upfront charges by $1000! He showed me the service area and ever button, gaget in the car and programmed my phone into the contacts! Thank you Jesse, a real professional who cares about his customers. He deserves a promotion Subaru or at the very least! Thank you Jesse. read more

East Hill has plenty of great salespeople, but I unfortunately got stuck with a total jerk. He spent 15 minutes bragging about himself and didn't seem interested in actually making a sale. Total waste of time. Avoid this dealership! read more

Recently picked up a CPO Impreza and Ian Lawson was really the best and super knowledgeable. Every step of the sales process was handled with patience and professionalism. East Hills is most fortunate to have such a great employee. I will definitely keep his name in mind going forward. read more

East Hills Subaru of Roslyn - Car Dealers Near Me - Roslyn, New York

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December 26,2025 (Pending Snow Storm) One of the most overused phrases from a car salesperson is : "Our Service Department is the BEST!". A pending snowstorm, like everyone else I depend on my car too much! Unfortunately, it's towards the end of the work day and it's an issue I can't avoid. We all have certain family and friends that you have on "speed dial". This is the sentiment I hold for Jamie Nussbaum and his wonderful staff at East Hill Subaru in Roslyn, New York. I made the call and Lisette answered. She immediately understood my issue and responded, " You know there is a snow storm coming. You need to bring your car here and we'll take care of it". Lisette is another example of a true professional that takes great pride in her position. I arrived and was greeted by Service Advisor Justin Peralta. He did the intake and assured me the car would be thoroughly checked out and I would be updated throughout the process. In a short period of time, Lorrie Santiago came to inform me that my car was ready. Lorrie Santiago is always congenial, professional and laser focused on the task at hand. Lorrie's area is highly efficient, the paperwork and fob were all ready to go. Lorrie informed me of what was completed, asked if I had any questions and personally thanked me for bringing my car to East Hills Subaru. Lorrie is very proud of this organization and it shows every time! Integrity begins at the top! Jamie Nussbaum is an extremely professional individual.His affect is always pensive yet gregarious in nature. Jamie's attention to detail is reflected in every aspect of his Service Department. The amount of pressure with work orders, pending projects, emergency customer drop-ins could make this Service Department of "FRENETIC HOT ZONE". However, to the contrary, Jamie's strong but calming presence guides his ship through another day of success for his entire team. Philip Saccio and Justin Peralta are top Service Advisors. I've been most impressed by both of these professionals. These men take their positions most seriously. The initial intakes are thorough, the process is clearly layed out with potential cost and a clear timeline is presented. Philip Saccio and Justin Peralta assure me they are dedicated to success. The man behind the curtain where all the magic happens is Sandro! I call him the "Economist-Master Technician. Sandro always has a smile along with being extremely gifted. His videos that he takes of the work he performs are extremely informative. Sandro will always give suggestions to keep my vehicle at its peak performance. Sandro's economic background is always integrated into his technical practice. It appears Sandro's daily mission is to be the best "Economist-Master Technician" every day. Mission Accomplished Sandro! Finally, I have to acknowledge Jamie Nussbaum again. He always takes a compliment and deflects to include his team. His conversations with me always demonstrates a pride he has of everyone on his team. I understand his pride in working with these great professionals. My wife Diane and I are most grateful for all you've done for our family. Diane and I wish you all the best NEW YEAR 2026 and may God continue to bless each and every one of you! Thank you! P.S. Your Service Department is one of the BEST! Your sales representatives should bring every potential purchaser to see Jamie and the Team. It's the ultimate closer! read more

We leased three cars over 10 years and have all positive experiences. We will continue to honor this dealership.

Easily the best car buying experience I've ever had and I've had a bunch. Roseanna was super helpful in finding exactly what we wanted and the process was pretty quick. Thanks for making it easy. read more

East Hills Subaru of Roslyn - Impreza RS - Car Dealers Near Me - Roslyn, New York

I bought a used car here last month and Jesse and the entire team were super helpful and kind!

easy to work with. No muss. Gave us a fair deal without a lot of haggling. They made the process easy without drama. Jeff is a good guy to work with. read more

Just picked up my WRX GT. Exactly the car I wanted, with no nonsense. Marc made the whole experience easy and pleasant. Nothing was a battle. Sol the finance guy was super professional, open and didn't waste my time. I highly recommend them. read more

East Hills Subaru of Roslyn - Car Dealers Near Me - Roslyn, New York

Our family just purchased a third Subaru from East hills. The first two were purchased new so this was our first experience with a certified pre owned. Our sales rep Dennis was great to work with and helped us find the right car For our family. All three cars running great and we are satisfied customers. read more

Just purchased a Subaru Forrester. Our salesman Jesse Berbig was amazing. He found the perfect car for me and my family. The process was fast and easy! Thank you Jesse for being so helpful! read more

I bought another car from East Hills Subaru of Roslyn, NY. I dealt with Dennis S., and I am glad I did. He was great to work with. I knew exactly what I wanted, and we struck up a deal within minutes. Dennis made the process as simple and easy as possible. We were both very straight forward with each other, and at the end of the day I drove off with a 2024 Crosstrek Wilderness. Dennis spent time with me going over the basic features of the car before I drove home with it, and I appreciated it. Thank you Dennis for helping me get my second Subaru. Manny read more

right we couldn't agree on price because you were adding fake tariffs to raise the price by $4k more than I was quoted just a few days earlier. I have happily gotten the car I wanted from an honest dealership at a fair price. read more

Bought two subarus from this dealership and it seems like quality of service only lasts until you stop paying them. Was overcharged for a basic air and cabin filter for $140.... $90 for labor to put in an air filter....Went back again for service and said I needed an oil change, price went up from $49.99 to $69.99... While arguing with one of the staff about the expense, an older guy with glasses said "we are the cheapest in Long Island" over and over again. He repeated himself 3x and said I can keep going. The catch is the price they quote matches the price of competitors only if you bought the Subaru from them, otherwise it is $99.95. I said you guys are not the cheapest as there are other places that can do an oil change for less. In case the store manager wants to claim they are the cheapest, do me a favor and call the Pep Boys in Long Island because I have. It is $90 with a $20 online coupon which is the same. I also called Meineke and they said FULL SYNTHETIC was $69.99, and has a $10 online coupon. I called Walmart in Farmingdale. You know what's the price? $34.88. I confirmed with the worker does it matter year, mileage etc, she said over 100k miles will be more. My car does not have that. The real kicker was the staff in the front saying I also need tire rotation. I said is it included? They said no it is not, why would it? I said because I am paying $80 for an oil change, the car is being lifted, how hard is it to rotate it? He said "I never heard of any place doing that as I worked in many dealerships." He said where they do that at? As stated above any place that does an oil change whether it's Pep Boys, Meineke, Jiffy Lube, Walmart etc offers free tire rotation. If you have a He said I never heard of it and it would be $34.99. You know as a Costco member they rotate tires for free so I left. Just got an email today from NYS saying I need an inspection. Now I am thinking to myself why didn't the service people tell me when I was there instead of wasting more of my time. An hour after the DMV email, East Hills wants to send me an email to come in to do an inspection? Now why couldn't someone tell me this when I was doing my oil change? "Hey, looks like you are due for an inspection, would you like it done?" Nothing. Not only was this a waste of money but a waste of time. You would think a customer who bought two cars from them can do something as rudimentary as a tire rotation for free after paying for an oil change. Just found out there was a promotion starting 3/1-4/15/23 where it is $59.95 for synthetic oil and filter change..now why couldn't the staff tell me, hey just wait till next month you can save money instead of squeezing extra money from me? It is really ridiculous. Also, if you pay with a card extra 4%. Follow up, just came back from Pep Boys and failed inspection. They said brake pads were almost metal to metal. Not only did this dealership not inform me my brake pads were deteriorating, they said everything was fine. If everything was fine, why did I fail inspection? For the 30 month inspection, they are supposed to inspect the following: Inspect suspension, inspect steering system, inspect parking brake, inspect axle boots and joints, inspect brake line, perform tire rotation and inspection, replace engine and oil, replace a/c filter, and last but not least, INSPECT DISC BRAKE PAD AND DISC. After the 42 month service, I called the service center if anything was needed. For the 48 month inspection, it is the same as the 36 month. They were supposed to perform the following: Inspect suspension, inspect steering system, inspect parking brake, inspect axle boots and joints, inspect brake line, perform tire rotation and inspection, replace engine and oil, replace a/c filter, and last but not least, INSPECT DISC BRAKE PAD AND DISC. They were supposed to inspect it when I went 8/4/22, I went back 2/21/23. For 6 months no one informed me of having failed brake pads. From what I got from this whole ordeal is the dealership did not do anything from 30 months service till now. I find it very hard to believe my brake pads are almost metal to metal if proper service was done. In one year my brake pads deteriorated to the brink of a failed inspection? How is that possible? Furthermore, in case someone wants to say it's possible, I drive less than 5k miles a year. It's not possible for brake pads to turn out to this if the dealership did its due diligence. Only thing I was told was to pay for the overpriced synthetic oil, air filter, etc. This has been a big waste of time to say the least. Contacted Subaru Motors regarding this dealership practice and was informed they knew about the wearing of the brakes but did not tell me anything regarding this issue. Why wouldn't a company care about their customer's safety and inform them about a brake issue? I really don't understand. It took a third party to tell me my brakes were bad and wearing out. It has 2 mm of life left. read more

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I highly recommend East Hills Subaru. They are the best for both sales and service! We have purchased our last 4 cars there and wouldn't think of going anywhere else. It all starts with our fabulous sales person Stacey who is THE BEST. She sold us our first Subaru in 2018 and has been there for us ever since. I never purchased a car where the salesperson stayed in touch and helped with any hiccups along the way. She is unbelievable knowledgeable, helpful and really listens to what we need/want. She is incredibly responsive and just a pleasure to work with. She's now a manager but she still finds time for us! And the service department is TOPS. They arrange a loaner car for us when we need something done. They are prompt, efficient and keep us informed on progress. East Hills Subaru for life!!! read more

We recently purchased 2 Subaru's from Jesse Berbig. Jesse was very helpful, explained everything, and answered all our questions! Since they didn't have my car in stock, they were able to have it transferred from another dealership, which worked out perfectly for me. Sol the finance manger was also very nice and not pushy at all, which I appreciated.. We definitely recommend Jesse Berbig, Sol & East Hills Subaru Roslyn! read more

We recently purchased a 2025 Forester from Jesse Berbig at East Hills Subaru. We couldn't have asked for a nicer and more knowledgeable salesman. From start to finish, he made everything so easy! Sol in the finance department was also extremely helpful and knowledgeable. I definitely recommend East Hills to all my family and friends! read more

From the moment I reached out to Jesse at East Hills Subaru, I knew I was in good hands! His honesty, kindness, and transparency made the entire car-buying experience so much easier. Jesse also went above and beyond, providing great advice and constantly checking in to ensure everything was on track with my Forester. His dedication to meeting my goals and answering many of my questions was truly appreciated. Thank you, Jesse, for all your hard work and Amazingness! You are such a blessing! Wishing you and your family all the very best! read more

I love, love, love my (I mean our) new used car! Katie responded almost immediately to my initial inquiry. At that point, Jesse took over. Jesse was great, facilitating our purchase and holding it for me with a deposit. I was a little anxious about doing that sight unseen but I'm so glad I did (don't think it would have lasted long). I knew the car would look good, being that it was a CPO, but I was unprepared for it looking brand new. Everything about it was impeccable. Only thing I would change is researching extended warranties more before we got there. Everything went smoothly with the financing through Sol. It was a long slog out from NJ, but totally worth the trip! Very nice people, highly recommended! read more

East Hills Subaru of Roslyn - Car Dealers Near Me - Roslyn, New York

as per my last comment and the response that was left. I shouldn't have to defend myself in a yelp review. I brought my car in for a repair. my mother's Angel coin was in the car when I brought it in. when I left it was gone. I ended up filing a report with the police department. I also showed proof to the police offer showing her that I own two of them. the spot where I had it also shows the marking of where is belonged. it was extremely disgusting for anyone to take something so meaningful and sentimental from obviously a memorial of a loved one from the visor inside the car. It was also locations next to her mass card from her wake. so please stop accusing me of anything. this needs to stop and it is showing your customers exactly what type business you are running and how you are treating your customers with your accusations. I wouldn't suggest using this Subaru dealer. they are untrustworthy and they do not take fault for what happened. They rather put the blame on their customers and make them the villain when they are the victim. if you have anything further to say - please contact me directly. Obviously you are not mature enough to handle this in the proper way. The coin was not found in my car, You are correct. The coin will not be found because it was taken out of my car. Of course no one will claim to taking it because it will now cost them their job. This review is to let people know about what is happening at your service station and what to expect by your staff and your management. Pay for a repair and have items taken out of your car. Because you signed a piece of paper allowing them to work on your car grants them permission to take items from your car without repercussion. This is not a me issue. This is an employee issue at your establishment . so until you get a handle on your staff than this issue will never get resolved . maybe your general manager also needs some sensitivity training as well. As per reading many of the other reviews about how your staff has done many poor and wrong things that are being done to other customers. Time to look inside the company and the employment. Stop trying to put blame on your customers for bringing their cars in for repair and catching your staff on stealing from them Or doing poor work. Again if you have anything further to say- contact me directly. read more

Really great dealership with just a nice friendly staff. Dealt with Jesse Berbig 5review for him as well. Ask for Jesse cannot go wrong. Dealership lucky to have him. read more

So after lying and telling me they changed their policy on illegal credit card surcharges they disputed my dispute with the credit card company. Well after 2 months the bank sided with me and gave me the money back. I have reported them to Subaru and the NY attorney general. Hopefully they get busted. Dispute the fees you will get them back!! https://fortune.com/2023/07/30/visa-cracks-down-credit-card-surcharges-bodegas-small-business/ read more

Used to be great in oil change and other services, now the oil change price goes up dramatically. In addition, they charge you to top off the fluids, small charge, but other places do it for free. Lastly, they charge a 3% credit card fee as a convenience fee. A car dealership only wants cash payment or debit card payment or check, otherwise, it's at your cost doesn't sound right to me read more

I was buying a Subaru car for the first time, Jesse assisted and explained in detail. During the test drive Jesse explained all the questions I had and was very patient. I was trying to figure out what kind of model to buy and Jesse explained in simple layman's language the differences which I understood. I would recommend Eastill Subaru to anybody buying a new car and Jesse to anyone who has lot of questions like me. Also, the finance person was very informative. Deepa read more

I'm a Subaru Ambassador who has sent multiple customers to this dealership over the past 7 years. I have used this dealership to service and inspect my Subarus but that all ends today. They started charging an extra $30 plus 3% fees for customers that did not buy their vehicle there. FIrst off, I tried to buy my Outback Touring XT at East Hills and they didn't have one. Second, I've had a couple of terrible experiences in the service dept but I forgave them multiple times. One time in particular they kept my vehicle overnight and didn't even perform the services on it. $140 for an inspection and an oil change is obnoxious. I won't be sending any potential customers to East Hills anymore. I'm also going to write SOA via my ambassador community so they know how this dealership is definitely not spreading the love. read more

Do you want horrible customer service ? Get charged for the highest interest rates and incompetent staff? As well as a management team that doesn't take any accountability? Then come here! They'll mishandle up your paperwork and blame it on you! Specially the whole management team, that's Stacy, Stephanie, Matt and the general manager David. Take a chance here if you want a horrible day. read more

I cannot give a total rating because there are 2 parts to my review, one for sales and the other for service . First as to sales . If you are planning to buy a Subaru, this is an excellent place to buy one .ASk for Stacey, as in all my years of buying and leasing an automobile she is without doubt the finast sales person that I have ever dealt with. She is honest and extremely knowledgable about any make and model of Subarus , and after you buy one she is always available to help you with any questions you may subsequently have. So I would give East Hills Subaru 5 stars for sales . Now as to service . If you are doing a regular service on your car, then no complaints . That said, if you need any repairs for anything out of warranty, DO NOT BRING IT THEM. They overcharge dramatically . I just brought my car there for something that was not covered by a warranty , as it was my fault . I paid $500 for the repair . I then brought it to a mechanic who I have been using for years and showed him the bill. He told me that I was charged almost double for the labor that was required. They have a sign that they charge by time for labor but they do not display their hourly rate . When I asked to explain the labor rate all I got was some gobbly-gook double talk .I would give service 2 stars and am being generous with that So in summary , buy a car at East Hills Subaru but ask for Stacey , but if you need any repairs not covered by warranty GO ELSEWHERE read more

I bought a car last week and Jesse Berbig was the salesman that I worked with. He was patient with me, knowledgable and didn't pressure me the entire process. It was such an easy car buying process overall and I can't recommend Jesse and East Hills Subaru enough. Love my new car too! read more

We were looking for a dependable car for my daughter and decided on a Subaru Crosstrek. Initially we had gone to another dealer recommended by a friend but there so much miscommunication that I decided to use the Consumer Reports Build and Buy tool which contacts 3 dealers in your area that participates to choose another. My first contact was Cara from East Hills. I found her to be honest, genuine and not pushy. She even gave me some good pointers on the process of leasing which is somewhat new to us. After considering all our options we decided to deal with Cara from East Hills Subaru. She was upfront and told us there was a minimum of 6 weeks for delivery of the Crosstrek. They just stated making new ones for 2017 which the other dealers didn't inform us of this. We were led to believe they could have gotten one much quicker, but that was not accurate. We felt comfortable dealing with Cara and East Hills Subaru so we ordered the car and in a little over 5 weeks it came in just like she said. Cara made the entire process painless, from ordering the car to picking it up. The car was for my 19 year daughter so to save time my wife and I did all the paperwork and Cara was explaining all the features to my her. It was great to see how easy it all came together. This is my daughter's first new car and Cara assisted in making this a good experience for her. This meant a lot to my wife and I. So if you are in the market for a new Subaru go to East Hills and ask for Cara, you would be pleasantly pleased. read more

We have been servicing our first Subaru here without any issues. We just bought our second Subaru from them. They made the buying process easy and presented options based on our budget and situation. We got exactly what we wanted and it was a straight forward process. read more

I'm going to start this by saying that this is a tale of two dealerships. The service department was great, but the sales department (which used to be good) is awful now. We bought our car from East Hills in 2019 and our car got flooded in the Hurricane Ida floods at the beginning of September. When our car was towed to East Hills I ended up asking to look at the cars that they currently have and was paired with Christian in the sales department. Christian took me on a test drive with the 2021 Forester and it was fine, but my husband and I weren't sure at that point what car we wanted to get. We ended up deciding on a 2022 Forester. When talking to the sales department, they slapped down a price and told us this was it and there was no negotiating. I reminded them that we were a previous customer and that this was the car we wanted. I asked if there was any leeway at all, and he said let me get a manager. The manager was a joke of a person and we told him that we're willing to wait to get the car we want because we were also looking at Teslas and they wouldn't be ready (at that time) until January. He said "Good Luck with your Tesla" and walked away. I want to say his name was Steve, but I could be wrong. Either way, their sales department has gone significantly downhill since 2019. Extremely disappointing. The service department, on the other hand was great. They were communicative about what was going on with our car. Our service guy was Michael Nappie and when we went to empty out our car he reminded us of some of the things we should grab that we had forgotten. Also offered us help if we needed it when he knew we were really disappointed in the fact that our not even 2 year old car was totaled. I was grateful for their help. We ended up getting a 2022 Subaru from another dealership, and honestly was very appreciative of their sales department and the sales person we dealt with. I would be happy to send people for service here, but to buy a car? Go to another Subaru dealership. Not like there aren't multiple in the area. read more

In response to your unprofessional reply Phil, since your customer service has been so severely lacking and the overall chaos this has caused already, I decided not to have my time wasted further. Being The car is a lease and I don't own it, and I'd rather deal with rust then deal with incompetent, arrogance and drama from you and your dealership. In each review response you have been combative and unprofessional, so no I won't be coming in to be treated poorly so your people can "NOT fix" rust I was told was un-fixable. You people need to get yourself story straight, as it obviously changes to make yourself appear "helpful". I won't be replying to you anymore as this has already taken up too much energy. read more

East Hills Subaru of Roslyn - Brand new Impreza with rusted muffler. - Car Dealers Near Me - Roslyn, New York

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Back in August of 2014, I leased my first Subaru from this dealership. A 2014 Subaru XV Crosstrek Limited. I chose the Crosstrek, cuz at the time, there weren't many cars like it on the road. It has a unique design, and with a 4-cylinder, and standard AWD as with most Subaru cars, it was a fuel-efficient car..which I was looking for. At the same time, with almost 9 inches of ground clearance, I could drive confidently in the winter when it snows. At the dealership, the process to get the car was smooth, no hassle. I would've preferred the Crosstrek in Orange (I think that's a nice, unique color) but they didn't have it and I didn't wanna wait. So I opted for the Silver, which looked cool too. **The one thing I didn't like, was the salesman who showed me how to use certain things in the car, like getting my bluetooth set up and stuff. He had a dead, monotone voice, and he looked so lifeless. Like, bro, do you need a red bull or something? Liven up! Act like you give a sh!t.. Loll** Aside from that, I've only been back for 1 service check up after 5500 miles. Changed engine oil, got the tires and brakes checked. Everything was fine. At 6900 miles right now and going strong. I love my Crosstrek! :D read more

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Service is absolutely terrible. Took advantage of my mother who is a senior citizen. Sold her things that she didn't need. Yet failed to check the engine coolant, window washer fluid or other items- all of which were low or in need of maintenance. When I called them, they were defensive and evasive. I asked for a manager to call me,but never got a call. How do they sleep at night? read more

My sales consultant, Jessica Heffernan, was extremely professional, patient, and compassionate and empathic to my needs to replace my current vehicle, 1992 Nissan Sentra E, with one that would meet my financial status at this time. I am a fan of East Hills Subaru, and Subaru's in general, especially the Impreza, and Japanese cars. There is a 2017 white hatchback Impreza I was interested in financing. Ms. Heffernan provided me with several financial options to meet a reasonable monthly payment. When the numbers did not match my budget she offered me another option to lease a 2023 hatchback Impreza. I left the dealership to contemplate the options presented to me. A couple of days passed before I decided to test drive the 2017 Impreza and declined the lease option. After the road test with the Impreza I realized I was driving a luxury car compared to my Sentra. Jessica presented me several financial options for the Impreza and shared with me the CARFAX report. Again, I needed time to think about either financing the car or to buy it outright. At the end of the day neither were an option for me at this time. Unfortunately, I informed Ms. Heffernan of my decision to decline the 2017 Impreza however, again, she did share with me the lease and option to buy a 2023 Impreza. My credit is good but, today, for me, is not a good time to finance or lease a car. My 1992 Nissan Sentra E that has 259,000 miles and is a four-speed will have to meet my needs at this time. Again, thank you Jessica Heffernan for your support. read more

Do not buy a car from this dealership! If your car needs any real service (even work covered under the warranty) you may have to wait weeks to have the work done and they are usually out of loaners. You will be stranded with no car. read more

Jessie was great to work with!! He was very knowledgable and helpful. I would go back to East Hills Subaru.