Our relationship with Rallye Mercedes started off wonderfully. We worked with Rodni and did everything possible to get us into our car. If he represented the dealership on his own then it would be 5 stars across the board. What decreased my rating significantly was the service every time we visited. The rest of the staff were extremely rude. If you walk in and smile and say hello they look at you and say you need to wait. The very last straw for me was when we were getting our car serviced and our loaner car malfunctioned and shut down a mile away from rallye. The dealership was unfortunately about to close but I called to se if they wouldn't mind waiting and the woman who answered the phone was incredibly rude and unhelpful. She told me that it was my problem. Luckily when we hung up we called back and spoke to someone else who had some courtesy. When it was time to look for another lease, I had enough. Why spend all that money to be treated like trash from half the dealership? We're in an Audi now. Audi Queens.. service was impeccable. read more

Rallye Motors at Mercedes Benz is fantastic! I didn't purchase my MB here but I get my car serviced when needed. To all the Staff who have helped me...thank you! Mia, Nick, Rob, Asib & Tyler. You've made my experience flawless and I appreciate the professionalism, knowledge and turn around of my vehicle. Great staff! Management, please realize how important your staff is to the Rallye Motors MB Company. They are gems who are great with the customers! They are the "Ritz-Carlton" Employees. read more

I had a great experience with Andy Fu at Rallye. He was professional, efficient, and, most importantly, honest throughout the entire process. There was no game playing or pressure. Everything was handled smoothly and quickly, which made the experience stress-free. I highly recommend asking for Andy if you're looking for a reliable and trustworthy salesperson. Btw, the service department at Rallye is great too! read more

We have been coming here for more than 2 decades. Kenny has been our co tact person here and he has always taken good care of us for car maintenance of all sorts. read more

Great Dealership. Great Service Agent (Katie). This is how a 5 star, successful business should be run!

Great Sales and Service staff. Didn't have Back and Forth with Sales and Sales Manager like other Long Island Mercedes Dealerships, maybe they can take lessons from Rally read more

I had an odd experience. I feel like they don't care about my business because I drive their lower end model and they have bigger fish to fry. I had gotten a quote from another Mercedes dealership so I went to Rallye to see if they could offer me a better deal. I went back to Rallye because I had gotten my current car from them 3 years ago. They barely tried to help me and just came back to tell me they couldn't make the deal work at the number I wanted. They didn't even try to give me a counteroffer and I'm not about to beg them to sell me a car: So now I'm sitting at another Mercedes dealership in Long Island who was actually hungry for the deal and actually cared enough to call me back in a timely manner and actively follow up. Not only did they give me a good deal but they also provided much better service. I'm happy to say I'll be picking up my new car today from the Huntington Mercedes. I don't feel like a valued customer at Rallye. read more

Purchase completed without any problems. Fair prices for items. Delivered quickly no hard sell

DO NOT TRUST THIS DEALER, SALESMAN, AND ESPECIALLY THEIR CARFAX REPORT. I very clearly made a priority prior to my purchase that I will only purchase a vehicle without any accident on record and was misled by a salesman that provided me a carfax report that did not reflect the vehicle being in an accident 4 years before my purchase. When I discovered that the Carfax report was incorrect they denied and evaded any responsibility for my loses. I came to them with the original Carfax provided to me by them during the time of my purchase and the new one that shows the accident, and (coincidentally) the one date missing from the history of their Carfax was the date of the accident back in 2019. Avoid this place by all means. If I could give 0 stars I would. read more

Great service, professional staff . Every staff member was very knowledgeable helpful and professional . Will be back for the second vehicle soon. Highly recommend this dealership ! read more

When I bought my Mercedes from Rallye a year ago I was told they gave free car washes to their customers. Well they now restrict it to a couple of hours only 3 days a week..... and when you get here they tell you they're too busy to give you the free car wash..... so yeah don't believe the free car wash bull they sell you when you buy your car. RVC is a nicer dealership! read more

I highly recommend Rallye! Thank you to Greg and his guys in the parts department they saved the day! Greg exceeded every expectation and took care of me through the entire process of resolving my problem!! read more

Look at that smile !! Thank You Jerry Sherry for Maureen's 2024 GLC300 ! Amazing customer experience. Ralley Motors are the absolutely best in the industry. We will definitely be back for the next purchase. read more

Rallye Motors - Car Dealers Near Me - Roslyn, New York

Bought a 2 year old certified car from Rallye, paid for the warranty, only to find out virtually nothing is covered by the warranty. The car has had problems every 6 months like clockwork, and nothing seems to be covered, even electronics. Their repair costs are 6X what another mechanic did the work for (new center command unit, Rallye wanted $5K, my guy did for $800), and he guaranteed his work; Rallye never does. Then they ask me about a trade, and tell me my S Class is worth $14K (KBB has at over $30K). Numbers just don't make much sense over there. Save yourself a lot of pain, go somewhere else. read more

We were looking for a new car. With delays caused by supply chain issues. We were not going to settle for color or options. Review of many dealer sites and finally searched Rallye Mercedes in Roslyn. We found the exact model, color and option package we wanted. A Certified Preowned C300 2020. We called and spoke with Martin Rios-Valdez who was delightful to work with, all by phone as we were out of state! He supplied everything we requested and we proceeded to buy the car. This car had 10 months remaining on the new car Warrentee, in addition we get the preowned 1 year unlimited add on. We return from our trip, Martin not only delivered the car personally to to our Jamesport home but picked up my BMW that lease was expired and he returned it for us. We love the preowned C300 our 6th Benz first Preowned and first from Rallye. Great experience and Martin made the process seamless. read more

In February 2020, I picked up my 2020 GLE450 at night in the pouring rain. It was very hard to see the details of the car closely when it was very dark, so the next morning I got a better look at the inside of the car and noticed the leather seat craftsmanship was very bad, not Mercedes quality standards. My family has been Mercedes Benz owners for over 50 years and I know the quality of the leather seats wasn't good at all. In my opinion, the leather seats inside the Hyundai cars were better than what was inside my 2020 GLE450. I made a complaint to my sales guy at Rallye Motors, he assured me I would get new seats replacement for my car. I waited patiently for many months and during the many months I asked about my seats many times, but I always got the factory is not working as quickly because of the Covid-19 Pandemic, I gave my sales guy the benefit of the doubt. As time pass on by and it's already October, Rallye Motors wanted to change the cover on my leather seats instead of getting me two brand new seats, after they had my car for around 2 weeks, the seats don't look any better, it actually looks worse in some areas on both seats. I got tired and feel I wasn't getting anywhere, so I wrote a letter to the CEO of Rallye Motors, and the day she got my letter, the head of the service department called me saying he will order me brand new seats. It's now mid-February, I had the feeling the seats were never ordered like I was told by the head of the service department. For 1 year, Rallye Motors has been lying to me over and over again and constantly giving me the run around making me believe new seats were ordered, but never did they order the new seats. I always thought Rallye Motors were on a different level compared to all the other dealerships, since I did many transactions with Rallye Motors over the course of 15 years. I got many cars at Rallye Motors, BMW X5, Acura MDX, and Mercedes AMG GLC43 I had no issues at all. But everything changed with how they treated me during the past year with my GLE 450. I would tell everyone to stay away from Rallye Motors, I always thought Rallye Motors had high standards and high integrity, but I was wrong. Somehow, Rallye Motors wanted to screw me over on the GLE 450, they treated me like a fool, treated me with no respect at all, constantly lying to my face. Rallye Motors got NO HONOR!! Rallye Motors people would sell their own mothers to make a buck, this how sleazy they are as a dealership. Karma will take care of things for everybody at Rallye Motors. read more

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I Bring my GLS for service here and they are so professional, Courteous, Rob My service manager is the Best he's whole staff are so accommodating. You feel like Royalty when you go there . When you are in the Market for a Mercedes Benz, or looking to service it . Don't think twice , you will be making the Right choice read more

Kudos to Rallye Motors. My experience was amazing and exceptional, Robert was being so helpful and patience at all time! You will never find better customer service anywhere. The team are more committed to customer help and satisfaction than literally any other business I know. They are impeccably courteous and efficient. If I could give 6 or 7 stars, I would!! read more

Rallye Motors - Car Dealers Near Me - Roslyn, New York

If I could leave less than one star, I would. Go here if you want to be treated like garbage by the staff. Go here if you want your car to be treated with no care or consideration. I brought my AMG Mercedes here for what was offered as a complimentary hand car wash, only to be treated with disrespect, and as an annoyance. The rude valet purposely had my car washed in such a negligent and deliberate way that caused my paint to be damaged and covered in swirl marks. When I spoke to the service manager, Steve, to attempt to come to some sort of resolution, he stated that "he hopes to never see my car again." I think this says it all, folks. The silver lining at least- I was looking to buy a new AMG and a S class for my girlfriend, and now I'll avoid working with this place. There's plenty of options out there. Do yourself a favor and go elsewhere. read more

Rallye Mercedes Benz has an incredible service department, perhaps one of the best I've been to. From the moment you check in your car with the valet, to the lady at the front desk who both welcome you back and make you feel at home, to the time you pick your vehicle back up, this dealership is top-notch! Patrick Ripley, is an incredible service advisor who takes the time to listen to the customer service issue and gets it addressed, bottom-line. He keeps you posted with status updates and is fantastic. I want to mention that the other day I am waiting for my car on the outdoor benches and one of the employees must have been coming back from lunch and before he could close his car door, he asked if I was being helped, not once but twice. This is the definition of service! In a world where the customer service has been sadly removed from our day-to-day it's nice to know that Rallye still makes it a priority! *note the reason I gave 4 out of 5 stars was that my car had some minor scratches on the rubber wheel wells when I went to pick it up. Service did however quickly address this issue and all is being fixed. Mistakes happen, we are all human! read more

It's really hard to overlook some things. Took my car in for NYS Inspection. Picked it up on a dark rainy evening with old inspection sticker still on my windshield. Cmon man. read more

I recently had a highly disappointing experience at Rallye Motors in Roslyn, and I felt compelled to share my thoughts and warn others about my encounter. The entire process was marred by unprofessionalism, poor customer service and questionable business practices by the service department. First and foremost the service advisor representative Stephen Augustine exhibited a complete lack of transparency as to what actually needed to be done to my vehicle. I had originally came to Ralle Motors for a new glass roof which had been shattered. Stephen had informed me that I also needed a Service B maintenance which would not be covered and must come out of pocket. By no means did Stephen explain as to what this Service B meant and the lack of clarity. When I left my car I provided my contact information with Stephen and told him if he had any further questions to call me. Stephen then proceeded to go on with the services and spoke to my wife who did not drop off the car nor would be picking the car up. She was never present at the dealership and should have never been contacted by Stephen as she had no idea what was going on with her vehicle. Later on in the afternoon Stephen had called me and said that due to the glass roof being cracked they would be unable to pass the car through the car wash and would have to hand wash the car. I agreed that a handwash would be best for the car regardless of the crack. Fast forward to the next day, Stephen never contacted me telling me the vehicle is ready as once again he called my wife. When I got back to Rallye Motors with the glass NOT FIXED, because they said it was not covered my car was now a dust ball full of green pollen. The car was disgustingly dirty and left UNWASHED. This was not how I brought the car to the dealership and is completely unacceptable for Mercedes to return my vehicle like that too myself. I spoke to the supervisor at the time and all he had to offer was a complimentary car wash after the glass is fixed. The lack of professionalism and basic courtesy was completely thrown out the window. The lack of transparency was alarming and left me with serious doubts about the integrity of the dealership. It is simply unacceptable for such a prestigious dealership and service department to treat their customers this way. DO BETTER MERCEDES, DO BETTER. I wouldn't even expect this from Nissan... read more

This dealership is probably one of the best in the country . Sales consultant like Victor Cosme made that possible . He was direct and honest . I didn't feel pressure ! He answer all my questions he even ask me if I have any questions and also He deliver on his promises ! He knows he's product is probably because he has 17 years of experience in the same place , an all around great family guy ! I highly recommend him and Rallye MercedesBenz for your next purchase either is your first or not. read more

Rallye Motors - My new ride a certified 2017 E300 4Matic with sport package from Rallye courtesy of Victor Cosme . Thank you for the great deal - Car Dealers Near Me - Roslyn, New York

The customer service at this place is the worst. I have an 'urgent' airbag recall necessary. I make an appointment a week in advance... the day before the appointment they call to cancel because they need my VIN# and need to order the airbags - which will apparently take 2 weeks. This is all coming the day before the appointment, an appointment that was made over a week prior. Zero remorse for me having already taken off work to come in to have this done. You would think this was a Yugo dealership with the way I was treated. read more

I recently purchased a pre owned Mercedes at Rallye, in roslyn ny. I have never given car salesman a review before this experience, but this experience was different. My salesman Rodni Teimourian, was exceptional. Rodni was not your typical, smiley face salesman. Rodni gave me my space and did not try to force feed me. He was helpful in every way and wanted to make sure I was completely satisfied. Thank you, Rallye Motors. read more

I bought a CPO four years ago. It has less than 100k miles on it now. I had a $4k repair less than two years ago and now I got an estimate for almost 9k for a similar issue. This is not standard service. These are needed engine repairs. I would strongly question buying an MB CPO again. I called to inquire and was told that i should not have held the car beyond the warranty (2 years). I was certainly not told this during the buying process. Simply passing along their advice. Consider the expected life against the price. read more

In April 2021, I picked up my new GLC300W4. I was enjoying it until the end of May when the car poured few gallons of gasoline from under the hood. I had to call fire department, tow the car just to find out that " fuel line not crimped properly at the factory..." What a disappointment in craftsmanship, German engineering and in "dealer prep" of a new car. Don't walk away, run... read more

Rallye Motors - gasoline marks - Car Dealers Near Me - Roslyn, New York

Their service communication maze is difficult to get through and they are generally non-responsive. They always have excuses for delays. While their prices are sky high, the value of their self-professed "world class service" is poor. Quality service is a principal reason you buy a MB. I will not do so next time around. read more

I experienced an intermittent issue with the sunroof on my 5 day old cla250. Rob in the service department came and picked up my car from my home, and dropped off a loaner. He communicated the status of the car to me every day for the 3 days it was in for service. And kept the car an extra day to make sure the issue was resolved, as it tended to happen only in the morning. Once the car was fixed he drove it back to my house (cleaner than when he picked it up) and picked up the loaner. He also followed up for a few days after the service to make sure the issue hadn't returned. Rob went above and beyond to make sure my "new car experience" wasn't marred by the fact the car had an issue in the first week of ownership. Highly recommend Rallye motors service and ask for Rob if you want A+ service and attention to detail. read more

So I just picked up my car brand-new from rallye. My sales person was great he was there for me didn't pressure me but I did have one question. The amount of the payment was only off by $10 which seems like not a lot but when you make so many payments and you add it up it is. And it wasn't in my favor it was in there. he also my salesman question the amount with the finance man because he thought it was wrong it wasn't the price we agreed on. As I was sitting waiting patiently at his desk I heard the finance manager raise his voice and yell at him. I don't like that when we go to pick up a new car when we're buying something you wanted to go smooth. He came back and he said he's going to take a look at the numbers again. The finance department was cruel not very nice to women and said if she doesn't want the car tell her to cancel it amazing! You don't have to yell so loud so everyone in the show room can hear you you're obnoxious. read more

They are great when you are buying. But try and get Them if something is wrong!!!! Very poor communication And after sale care read more

So I had previously given them a negative review due to some inconveniences and a CPO delivery (certified Pre Owned) of my car, however they made everything right! Car was delivered absolutely flawless! Today I went in for my wife's inspection and oil change and was out of there in an hour, car washed and I think they have me a gallon of gas because I was on fumes! They never charged me for the gas! This is the kind if service Mercedes owners are accustomed to experiencing! thanks Ramiro, my favorite service advisor! great job as usual! read more

Dear Dealership, Please respect people's time. When you schedule a appointment and tells your client that you have the parts in stock, please make sure you do have the parts. Please do not invite me to come in and wait 35 mins only to find out that you don't have it. When an issue involves air bag recall, it makes me even more upset. As a small business owner, I put in countless hours at work. Making it to dealership is not very convenient 30 miles away. read more

After purchasing my SECOND vehicle from Rallye Mercedes I was ONCE again SCREWED!! I brought my vehicle in THREE times for the same issue. Their service department was unable to repair my ongoing issue. The problem was a storing issue with my CD player..after picking up my vehicle the third I found that the service Dept LOST all of my CDs and were unable to retrieve them. I brought this to the attention of CHARLIE the Service Manager. All to no avail. HE WAS RUDE..CONDESCENDING AND DISRESPECTFUL.. leaving THREATENING voice mails. I reached out to ownership and my sales person by letters..Emails..and phone calls.. all to no avail as well. I gave Rallye Motors a second chance .. BIG MISTAKE!!!! PLEASE STAY AWAY FROM RALLYE MOTORS!!!!!!! read more

I recently had service done on my 2021 Mercedes. There were some adjustments needed and Patrick along with the crew at Rallye did the Job sooner than expected . The staff at service department are friendly and professional , Patrick Ripley answered all my questions and did take the time to listen . I wanted to share my experience especially when it's a good one ! Well done Rallye. read more

I know they have had a bad rap, even from my partner who had a personal bad experience years ago when he bought his BMW back in the day. Now switching to the MB family I bought mine 2 years ago and was given a great price and even got some little extras to flavor it all the more. Larry is our sales guy, but nearly any sales person seems to be the kind of car salesman you want: Someone who listens to you, does not try to upsell a car you will not necessarily afford practically, gives you little perks to make you feel -even if it is not true- that you got a bargain :) The follow up service is also impeccable. I drive in they greet me at the sidewalk, I waltz in am offered assortment of refreshments while I wait no longer than 5 minutes for them to walk me through what is going on in my car and/or servicing. I am given a loaner and am out in no more than 30 minutes. Ken is my service guy recommended to me by my friend Gita who has been with him for decades. For good reason, he aims to meet your requirements and requests. I will buy my next one here. read more

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Tom Walton was amazing. So knowledgeable and patient, couldn't ask for an all around greater guy to do business with. He was incredibly gracious despite me ending up with a different make. I'll recommend him to anyone looking for a Mercedes and will absolutely be back myself. Thanks Tom, you are a class act! read more

I brought my vehicle into this Rallye Mercedes location for service because my vehicle had a complete malfunction of the steering wheel while driving in middle of the road with my 6 and 8 year old in the car. I was unable to steer the car. I had a poor experience as follows: The car is a lease and less than one year old. The steering wheel locked up and I was unable to steer/drive the car. Red signal with steering wheel malfunction came on the dashboard. I contacted Mercedes Roadside assistance and they stated someone would be there in 90 minutes. While we were waiting, we turned the car on and off multiple times and 45 minutes later all the sudden signal disappeared and were able to steer the wheel and drive it again. We then decided to bring it into this service center on the next day instead of waiting additional 45 minutes for towing. First, I called this Rallye Mercedes location and explained the problem on Monday morning. I was advised by the customer service representative and the supervisor named "Gary", that since the problem stopped happening, I should just drive the car, until the next available appointment, which was not until Thursday (with a loaner). Knowing that this was completely bad information and unsafe to do, I requested to bring the car in immediately for repair. The supervisor "Gary" declined to allow me to do this, but I brought it in anyway. The service center left me with no choice, it was either bring my car in against their opinion, or risk my life driving.. I brought the car into the service center. They kept the car for evaluation but stated they did not have a loaner car for me, but would do their best to get me a loaner car within the next 24 hours or so. It turned out that my entire steering wheel needed to be replaced (thank god I didn't risk my life driving it, like they initially said), and they were unable to provide me with a loaner car. The supervisor "Gary" rudely said that if I was a Rallye customer, I would receive precedent/priority. I leased my car from other than this location, and as a result I was told that I would receive less than satisfactory service and their priority is only for Rallye customers., Just because I got the vehicle from another Mercedes dealership. Three days later, I have no loaner car, no car to drive to and from work, and I am spending money on Uber to travel. A 2020 Mercedes GLS 450, less than a year old shouldn't have these problems to begin with. At the very least, Mercedes should be more accommodating to their customers. This car has been brought to a service station, three times in the past six months for different electrical issues. My vehicle has been in the service center for approximately a total of 21 days due to these electrical issues over the past six months. To be treated like a second rate customer on top of this, is completely unacceptable. Also, a year ago or so, I walked into this location Rallye Mercedes dealership with the intention of releasing a Mercedes GLS 450 since my lease was coming to an end. I was met with a sales representative that basically walked me to the front door, and told me to "come back with my husband, if I am interested in buying/leasing a car". This sales representative made an obviously sexist judgement, not knowing that I am a physician/cardiologist, who can more than afford to buy her own car and make her own decisions, without having to relay on a male. This type of sexism is inappropriate, and caused them to not only lose my business but the business of other physicians that I work with. After sharing my story with others, I found out that I was not the only female that was treated this way, apparently similar incident with my female physician collogue. Between the service center and the dealership, this business has left me with a poor opinion of them. I hope this review helps other customers make an informed decision about who to shop with. Mercedes definitely have lost their business from this female cardiologist. read more

I just picked up my new GLA from Rallye Motors. From beginning to end my experience was wonderful. My salesperson Trisha Devine was very nice to work with. I knew very little about this dealership until I started researching cars on CarGuru. I am glad I found them. To be honest I don't need a lot of attention I just need solid service, and that is what you get at Rallye. Trisha is knowledgeable and kind. Financing with Eric Wiener was a breeze...Thank You Rallye Motors for making this an awesome experience. Lisbon Reese read more

I got great service from Julia Mika! Responsive, helpful, friendly and very positive energy! Highly recommend this dealer and her as your service person! read more