Mixed feelings on this company. We had them come out and do a PM on our generator last year and…read morethey came out on time, performed the maintenance satisfactorily and didn't try to sell additional, unnecessary parts/services. Cool!
Recently, we had a breaker go bad on our panel which was not allowing power to get to one of our bedrooms. Scheduling the service was quick and easy, tech arrived on time. I explained what was going on, what we did to troubleshoot and what I thought the problem might be (bad breaker). Tech proceeded to mess around with wires, asking about attic access (our panel is in our basement), and basically tinkering around for 3 hours before changing out the breaker to the bedroom, which fixed it. Why didn't he just do that first? Oh that's right, because they charge $100/hr for labor so the $20 breaker cost us a total of $331.
Kicker is: he complained about how the panel was labeled yet, their company was the one who installed it originally and was the only reason we called them. (Note: panel is actually labeled really well but he couldn't grasp why the affected bedroom which overlooks our backyard wasn't labeled "front bedroom")
Bottom line: they did the work and fixed the problem, but totally milked charging us for labor. I felt he took advantage of the fact that I was busy watching my toddler to charge for extra "labor".