Huge thank you to Raffi Ohanian and Eryk Buczynski, they both gave myself and my son a 5 star…read moretreatment. They made sure we found the right cars that fit our needs and really talked and walked us thru every step of the way. We are happy with our outcome and satified with our purchases at CASTLE VW of Schaumburg.

I was charged $170 for an oil change, including $12 for a drain plug replacement that I did not…read morerequest or need, especially since I've only had the car for 2 years. I was also charged a $13 oil disposal fee, which after speaking with other oil change companies, seems unnecessary and excessive. What bothered me most was the lack of transparency. Kristian did not clearly explain any of these charges or discuss them with me beforehand. I trusted this dealership to provide fair and reasonable pricing, but this experience left me feeling taken advantage of. Be cautious of what you're paying. They will no longer be getting my business.

One of the best vehicle purchasing experiences I've ever had! The team at Zeigler Chevrolet of…read moreSchaumburg truly made the entire process smooth, easy, and stress-free. Steve was incredibly kind, friendly, and knowledgeable. He explained everything clearly and thoroughly, making sure I felt confident every step of the way. He even went out of his way to help me set up my Chevy app, which I truly appreciated. You can tell he genuinely cares about his customers. Josh in finance was absolutely outstanding. He was extremely helpful, patient, and very detailed when explaining all the paperwork and options. He made sure we fully understood everything before moving forward and never made us feel rushed or pressured. He took the time to answer all our questions and truly worked with us to make the process as smooth and stress-free as possible. You can tell he really cares about helping customers and making sure they feel comfortable and confident in their decisions. Jorge was also super welcoming and kind from the very beginning, which made the entire experience even better. Thank you all for making this such a pleasant and easy transaction. I highly recommend Zeigler Chevrolet of Schaumburg to anyone looking to purchase a vehicle!

Junior , was very helpful , caring, attentive and most importantly very patient with my family. He…read morealso made sure we found the perfect car that would fit our needs!

SHOP ELSEWHERE! Worked with a salesman that ghosted me (left early for a wedding w/o contacting me…read moreback). I then worked with Tommy Zolo and agreed to a purchase. I gave him my Debit card to secure the vehicle with a deposit late Friday & the wire transfer to come on Monday am. I even received a purchase agreement. I was assured the vehicle was mine. Tommy then sent me a TEXT Saturday saying "sorry for the bad news but your vehicle just sold". WHAT!!!? How can it be sold!!!?? I financed the damn vehicle! You text me! Of course I had to call and complain but they've not attempted to make it right. In my 30 years of buying vehicles this is THE WORST DEALERSHIP. LOOK ELSEWHERE.

Chris and Gio were the best, i love my 2022 Lincoln Corsair. They made the transaction smooth,…read morefast, and transparent.

I recently leased a 2021 BMW from the Patrick Dealer Group. The experience with both Gary Davis my…read moreClient Advisor and the rest of the team at the dealership was outstanding! I would strongly recommend working with them if you are in the market.

From the owner: The Patrick Dealer Group, or Patrick Cars, was established in 1904 by the Dawson's, a family-owned…read moreand operated business for four generations. Named after Hanley Dawson III's youngest son Patrick in 1979, Mr. Dawson set out on his own and the Patrick Dealer Group was born. Patrick Cars is home to Patrick BMW (Est. 1981), Patrick MINI (Est. 2001), Patrick Cadillac (Est. 1977), Patrick Volvo Cars (Est. 1991), Jaguar of Naperville (Est. 2002), Land Rover of Naperville (Est. 2011), Patrick Hyundai (Est. 2005) and Genesis of Schaumburg (Est. 2019), and it embodies the spirit of family that extends to all our customer relationships throughout our dealerships in the Chicagoland area.

Needed a bunch of gear(elbow, knee, chest/back, gloves, helmet) and didn't want to wait for…read moreshipping. Individual named Mike helped me initially, but what was kind of weird was that he just stepped away completely after he bought out a helmet in the size I wanted but not the color. As I was trying it on, another employee approached me and started making small talk, like he stayed right next to me until I handed him the helmet after I tried it on, then left me alone. Straight up felt like he may have thought id take off with the helmet. I was really debating on giving them my business after that, but then a 3rd employee asks me if everything was okay and he was super nice. He went and got exactly what I wanted out the back. I decided since I was already there, I'll buy just the helmet there and get the gear online. I would say that they're pretty stacked up in terms of gear, but that little interaction with the one employee really caught me by surprise. Can't say Id come back.

Wide selection and the staff is friendly. I would wish they would carry more leather in Dianese but…read morecompletely understand. They could order if I ask.

Cadillac sales persons are very good. I had great experience with Phoenix. I bought an electric car…read moreand since getting a L2 charger takes time, Phoenix offered to let me get my car charged till I get my home charger installed. However the Finance Department is not good in telling you all the details you are signing. I was not told about a $595 lease ending fee. Also I was incorrectly told when my second lease payment will be due.

Worst service I have ever. Had my car for 19 days. Delayed diagnostics, parts ordering and actual…read moreservice. No communication or urgency. 2.75% credit card fee on $4,000 invoice. Rep went on vacation day of pickup and never responded. Avoid this place at all cost.

My wife and I had to replace her 2018 Countryman (purchased at another dealership) due to a blown…read morehead gasket. We decided on Patrick Mini after we found a car on their website. When we called they actually answered and were very professional ( unlike another dealer whose sales dept didn't pickup the call) so we made an appointment to see the car 3 hours later. Matt was our salesman and Lacey works in the business office. They worked together very well and made our purchase experience dare I say, enjoyable! Bought the car and drove it away! The bouquet of flowers they gave my wife was a very nice touch!

We recently purchased a 2026 Mini Cooper. Our Client Advisor, Joanne Tuiaana, was so knowledgeable…read more& professional. She is absolutely NO pressure, answered all of our questions, showed us all of the different models and made our decision to buy very easy. She was a pleasure to deal with! Our "genius" Casey Kelly was truly a genius :). He took all the time we needed to show us everything we needed to know about the car so we could start enjoying it. He suggested we drive the car for a week, write down our questions and come back to see him again. It's amazing what this car does! Our experience with Patrick MINI was fabulous! Everyone we dealt with was kind, friendly, and professional. This is our 3rd MINI with Patrick....we honestly wouldn't go anywhere else!

Keith was nothing but professional and a pleasure to work with. Very knowledgeable and made the…read moreprocess a pleasant one, which says something for buying a car.

I recently attempted to purchase a BMW X7 from Patrick BMW in Illinois and unfortunately the…read moreexperience was extremely disappointing. Two days before pickup, I had already completed everything the dealership asked of me. I secured financing through my bank, had the purchase agreement sent to my lender, the check was issued, and I even added the vehicle to my insurance policy. From my perspective, the deal was essentially ready to close. However, when it came time to finalize everything, several additional products were introduced that had never been discussed earlier in the process. The finance manager explained that the $3,500 maintenance plan would be important because brakes on this vehicle can cost around $5,000, and she also recommended wheel and tire protection for roughly $3,000. While I understand dealerships offer these types of protections, my concern is that these options were introduced after the deal was basically complete and after my lender had already issued a check. As a consumer, I expect to be given all available options upfront so I can make an informed decision before moving forward with financing and insurance. Introducing additional costs at the final stage forced me into the position of having to call my bank, void a check, and restart the funding process. To make matters more frustrating, after everything was already in motion, the salesperson informed me that I would also need to physically "wet sign" documents before the vehicle could leave the dealership. This was never mentioned earlier either. Since I live about 4.5 hours away, that meant either driving nearly 9 hours round trip or waiting for documents to be mailed back and forth. At that point, I asked to speak with the General Manager, Keith, hoping we could find some kind of resolution given the amount of time and effort I had already invested. Unfortunately, the response I received was simply that there must have been "miscommunication," with no real effort made to acknowledge the inconvenience or salvage the deal. In the end, poor communication and last-minute changes ended up killing what was nearly a $74,000-$75,000 sale. Buying a vehicle in this price range should be a smooth and professional experience. Unfortunately, that was not my experience here. Will never consider using them again!! Worst experience ever!!