I just purchased my second Big Tex trailer. Not only are they great trailers but they hold there…read morevalue. I used my first trailer about a year and a half and sold it for $100 less than my purchase price. There trailers are solid and reliable just as there staff is. There like family and treat you as a family member. I highly recommend Big Tex Trailers out of Odessa, TX. I assure you that you will not be disappointed in your decision. Great people, Great trailers and a first place management team to take care of your needs. David Carrell

My husband went in to get parts and was the ONLY customer in the store. After standing there for 10…read moremins while the guys bs about their weekend plans, someone finally asked what he needed. He gave them the list. The guy gave it to the warehouse guy and he was gone for 30 mins. Comes back and not one part was right. They get him straight and the warehouse guy is gone for another 30 mins. Another customer came in so hubs had to stand there and wait on them to finish with this guy instead of checking my husband out who has been there for an hour and ten mins at this point. So an hour and twenty mins is what he was there for total and was the only customer for over an hour! That is ridiculous! Utter nonsense!! Big Tex fix your issues! This is why people go out of town for parts!

warranty is a bunch of B.S . have 546 miles on my trailer and wheel fell of when I was towing my…read morerazor !! cant get response from sales guy ! and the trailer jack fell apart in two weeks and I still paid for a jack!! warranty SUCKS! sorry people don't buy a trailer from them!!!!

This place must be under new management, because I didn't experience any of the previously…read morementioned issues. I went in and spoke with Caleb about a cargo trailer. I came to town looking at a new Harley and had been thinking of grabbing a cargo trailer as well to haul it home. Caleb not only told me they could set it up with tie downs, but showed me the value of what I was getting for my money. He showed me different sizes and colors and answered all my questions. I also noticed they had PJ Truck beds which I may be needing one or two in the future. Really glad I stopped in here while waiting on the Harley dealership about my bike. Great selection, Great Price, and great customer service!

Great & friendly operation. Open to the public for all Inspections (commercial & non commercial)…read more I will tell all my people to go here for all their inspections and any trailer repairs they may need.

Very friendly Until I was told my ac in my unit was dead and…read more2800 for the part. 3.99 later it was the batteries in the remote

2/13/2020 Over the past few days I have spoken with several…read moreRV dealerships in a couple of different cities looking to trade in my RV. Each one I spoke with was helpful and polite..........until I contacted Webb's RV. After filling out a dialogue box early this morning to express interest in a couple of RV's,  I was emails a few hours later by a representative. Typically, dealers have called me on the phone in response to my inquiries in order to introduce themselves and talk a bit about what I am looking to accomplish. Webb's chose to email me, which is perfectly fine, but the emails were short and unprofessional as if perhaps I were inconveniencing them somehow. My questions were met with curt responses and I don't think the person even told who they were. When I'd had enough, I told the person what I thought of the exchange and of course their position was that I was upset because they were trying to get information about my trade, which couldn't be further from the truth. I let them know that they were losing a sale because because of the unprofessional way the correspondence was being handled and that if that I couldn't imagine things being better throughout the deal making process. Of course the response was that it was actually me that was unprofessional, which is moronic because my profession is not buying RV's but selling them is his/hers, and that I have wasted enough of their time. It is very clear that Webb's RV collectively has no concept of friendly customer service. If a business fails so spectacularly at such a simple task as initial interaction with a potential customer, one has to assume that it can only get worse when they have your money. I will never do business with these rude people.

Over the past few days I have spoken with several RV dealerships in a couple of different cities…read morelooking to trade in my RV. Each one I spoke with was helpful and polite..........until I contacted Webb's RV. After filling out a dialogue box early this morning to express interest in a couple of RV's, I was emails a few hours later by a representative. Typically, dealers have called me on the phone in response to my inquiries in order to introduce themselves and talk a bit about what I am looking to accomplish. Webb's chose to email me, which is perfectly fine, but the emails were short and unprofessional as if perhaps I were inconveniencing them somehow. My questions were met with curt responses and I don't think the person even told who they were. When I'd had enough, I told the person what I thought of the exchange and of course their position was that I was upset because they were trying to get information about my trade, which couldn't be further from the truth. I let them know that they were losing a sale because because of the unprofessional way the correspondence was being handled and that if that I couldn't imagine things being better throughout the deal making process. Of course the response was that it was actually me that was unprofessional, which is moronic because my profession is not buying RV's but selling them is his/hers, and that I have wasted enough of their time. It is very clear that Webb's RV collectively has no concept of friendly customer service. If a business fails so spectacularly at such a simple task as initial interaction with a potential customer, one has to assume that it can only get worse when they have your money. I will never do business with these rude people.

This place is over priced I bought a dometic thermostat for…read moremy camper Hooked it up and it didn't help my problem I tried to return it 2.5 hours later and they refused because I had installed it even though it never had power to it. Then the lady was rude and mouthed off that I should have read the policy before I bought it. What really pissed me off is she waited till I was almost out the door before she run her mouth. She wasn't woman enough to say it to my face.

Not much in the parts selection. The guy that helped me was very knowledgeable. Too bad I didn't…read morefind what I was looking for.