I needed to call my State Farm agent's office to see about setting up an additional renter's…read morepolicy. I spoke with Conner Thayer, and he was able to help me out very quickly and efficiently. Not only that, but he forwarded the new policy information to the property where the new policy coverage is taking effect, because he knew that that property owner had requested that the new policy information be submitted so it could then go through a third party. This was my first experience with needing to go through a third party, and Conner actually took the initiative and looked up the name of the property and then forwarded the information to them, and included all the information that the property and the third party needed. It's important that I emphasize that Conner went out of his way to do this for me. I was so surprised and pleased that he did this. And during our conversation earlier that day, he was very professional, knowledgeable, and personable. Just amazing customer service all around. This is the second time I've submitted a review regarding my experience working with Conner, and the consistency of the quality of customer service he provides is really amazing and greatly appreciated. Thank you so much, Conner!!

Office does not price match nor works with you. Been with Statefarm for over 10 years, no claims…read morefiled ever...price increased 38%. Insane when I even work from home. Moral of the story, shop around. Progressive is quoting $200 less for a 6 month car/rental policy, same coverage.

Will Eckert and his company cost me north of $3000.00 for no actual reason. They quoted an…read moreEncompass auto policy at 250 per car on October of 2024. I accepted. Unbeknownst to me that policy was up for overall renewal just one month later. Encompass then doubled the premium and began ACH on that payment for months before I noticed, Will and his team made no effort to reach out and let me know the premiums had doubled. When I demanded from Mr. Eckert what had gone wrong I was hung up on! Brokers like Eckert insurance do not WORK FOR YOU. They work for they're masters: the insurance companies. They do not provide customer service any longer. I would recommend staying away from Eckert Insurance as they simply will not look after your interests. They don't have the time or the employees to do that.

Do you tell your friends, neighbors and coworkers about your insurance agent? I do…read more I heard about Eckert Insurance on KUT 90.5 during an NPR broadcast. I liked them immediately, just for that. Then my auto and homeowner's insurance were both coming up for renewal and my premium for Geico jumped drastically. Admittedly, I was in a teensy weenie scraping incident a few month prior. I emailed Will giving him a little info about what I was looking for. He came back with an auto policy that was a bit more than the inflated Geico policy I had. I was a bit disappointed though not surprised. However, Will told me that was the total amount per YEAR, the Geico policy was for just 6 months! Of course I jumped on it. Will took care of everything with the new carrier including setting up my auto draft. He even changed the payment date for me. I didn't have to do a thing but e-sign the docs. I recommend him to anyone who will listen. Hear me now and believe me later :) (Sorry, I couldn't resist) Did I mention he sent me a $25 Visa gift card as a token of his appreciation?

I worked with Arnold Reyes to secure car, homeowners, and umbrella insurance policies. He is highly…read moreresponsive and professional. Arnold made sure I got the best rates across all three policies, and he was able to expedite securing a homeowners policy for me to ensure an on-time closing of my new home. My mortgage broker even told me that we wouldn't have closed on-time without Arnold's efficient and judicious work, telling me "He got back to us really quickly, he's awesome!" I would highly recommend Arnold, Stuart, and anyone else in the State Farm office at 1717 W 6th Street, Suite 214 in Austin, TX!

I love Stewart now wake State Farm Insurance. We have had car insurance coverage with them for a…read morelong time but never had to file a claim. Recently I was in a car accident with my fiance and we were giving peace of mind thanks to Stuart and his team. They moved so efficiently and explained everything to us they made a huge impact on us as they kept us in the loop every step of the process. Thanks to Stuart were definitely sleeping easier now knowing that our car will be repaired with no problems.

Lynn Osler and her staff wrote the book on customer service…read more I don't use "no service" cheap providers because my grandfather taught me you get what you pay for. But in the case of Lynn Osler, I get what I believe is more than I pay for. From regular reviews of my insurance needs to concierge service on those occasions when a claim is necessary, Lynn and her team make me feel well taken care of. I originally started with state farm decades ago with a different agent close to where ai lived. He kept burning through staff and I always felt as though I was helping to train his new people. When I learned Lynn was not only my neighbor, but with State Farm too, I moved all my policies to her office immediately. I never had an insurance worry again. She does the worrying for me and my family. You can tell by my review profile that I'm not the axe-to-grind entitled Yelper specializing in one-star reviews. My reason to yelp is to recognize outstanding businesses and let people know about them. Lynn's team IS outstanding. So, if you want to save a dollar or two, or need an animal mascot on your commercials, call the other guys. However, if you want a full service insurance rep that cares about more than writing a policy, and actually cares about your needs, call Lynn. You will be glad you did.

I was a client of Lynn Osler for ~5 years before recently leaving Texas. Apartment coverage, home…read morecoverage, auto, umbrella liability, etc. - lot's of changes throughout. The people in her office were always very accessible and responsive - even when I was leaving them! I highly recommend working with this office if you can.

I've been insured my entire lifetime and only started looking for better coverage when State Farm…read morekept raising my rates and were RUDE when I even called them. So, one day, I just called Southwest Insurance Center because they are right around the corner... Within a few minutes, Shawncy called me back and told me she could save me $1,000 a year on my homeowner's insurance and $500.00 a year on my cars! I was flabbergasted! We just added another car to our policy today -- holding our breath for a huge increase in premiums! DID NOT HAPPEN. These are the nicest insurance people I have EVER met and am so grateful for their personal, professional courteous customer service. They offer a lot of options for insurance and really work hard to give you great service AND great rates. They are the best! Melissa Puntenney

We have used this company for many years and they have always been very helpful and willing to help…read moreus with any insurance problems that may arise. Jarrod has always responded promptly and helped me understand the whole process of ins. Which isn't always easy to understand.

Ismael and Morgan were extremely helpful as we dealt with a total loss car accident. Another driver…read moreran into the rear of our vehicle while my son was stopped at a light. They both helped assist in making the process go smoothly.

I have tried to resolve an insurance issue with this man and his office staff for years. They are…read morepolite, say that it's taken care of, then nothing is done. I finally got tired of dealing with them and went in person to my local State Farm Agency. I explained my problem and asked if I could please move my policy to their office. Before I could do this, I had to have Mr. Cantu's office release and transfer my policy . I asked the local agent to call them, hopefully, to get something done. Mr. Cantu became defensive AND rude to my local agent. I was in the office listening to Mr. Cantu's unprofessional response. I then called him directly, from the local agents office, a Mr. Cantu gave me an apology for his people and admitted they had not handled things well. Then he lied to me saying everything was taken care of and he had transfered my policy as requested. Since no one in his office asked where I wanted the policy transfered or to which agency, that was a lie Because he refused to do as asked, it took another week of waiting for paperwork to go through channels before I could have my account moved. There is more to the story but it's too much to include here. Don't do business with this unprofessional lier. I am escalating this with State Farm. No one should be treated like I've been treated.

Do not get this insurance from this agent. We have had a horrible experience getting our check for…read moreour totaled car. The person handling our claim will not return calls in a timely manner. It has been over a week and no check has been in the mail! Almost a month without a second car. May be changing insurance after this.

I am writing this review specifically in reference to the Office Manager, Patty…read more I have been getting my renters insurance through this branch for a few years now and Patty has always been so dang helpful. Even through policy changes, moves and any confusion. Shes has always made dealing with insurance pain free. SHE. IS. AWESOME!!

DO NOT USE THIS COMPANY, DO NOT!…read more Supreme Lending and Shannon Lasater are liars and cheats. They will send an "appraiser" out who will inflate your homes value and decide what repairs THEY want done. They also use this "appraiser" as an inspector to judge work done. Shady business practices, at best. We have done all repairs listed on the "Escrow Holdback Agreement" but NOW Shannon is demanding more repairs not listed. Supreme Lending and Shannon are now holding our excess funds (+$8000.00) hostage. Not to mention, the foundation repair company still has not been paid for their services rendered. A full 3 weeks post work. All paperwork signed on our side. $17,000.00+ is owed to this company. We know even "when" we complete their latest demands, we will NEVER see our monies. Supreme Lending and Shannon Lasater have a great scam going. They will lend you money but won't ACTUALLY release those funds to you. They will add barriers and do all they can to keep your money. Even after you complete any "last minute whimsical, tasks", you will just be thrown more tasks/barriers. They will make/create any reason for them to renege on giving you your money. GUARANTEED! Supreme Lending and Shannon Lasater will lie, rape and pillage your funds, dignity and family to line their own pockets with YOUR money. We have spent the last 120+ days living the pure hell Shannon Lasater & Supreme Lending cast upon us. With no end in sight. We should have followed our instincts. RUN AWAY FROM THIS COMPANY AND KEEP RUNNING!!

Would NOT recommend. We have friends and family moving to Austin in the near future. We'll be…read moreadvising them to use another lender and I encourage you to do the same. Jason Lewis and Dana McGrath have an accountability problem. They demonstrated no urgency throughout the funding process. Their poor communication, lack of follow-through and inability to appropriately manage documentation led to severe delays in the timeline of our home purchase. Their inefficiency caused us to incur hundreds of dollars in additional out-of-state moving costs. On top of all this, they literally blamed US for their incompetence. Overall, what a mess. The experience of working with Supreme Lending squashed any excitement we had about buying our property.