I am giving this service 2 stars rather than one, because of Myrna, the lady who cleaned my house. She actually did a decent job of cleaning. We had problems, but she really tried. Our biggest problem was communication, as she spoke very little English, so when an issue arose there was no way to address it immediately. The owner or manager, not really sure what he was, tended to be very defensive.
Myrna was a very sweet lady, though. But, the problem arose when I tried to contact the owner regarding a timing conflict. I texted him to let him know we had an unexpected meeting we had to attend and would leave the front door unlocked. When we came back we realized they had not cleaned. I looked to see if they had tried to call and realized the number I texted was a landline. They had not tried to call, though. I found the card he left me, and realized there as a mobile number and called it. The young lady who answered didn't know about the text, and said they had waited half an hour and then left. I told her about the text and that the front door was unlocked for them. Finally, several days later, I heard from Jim, who said they had waited an hour and the door was locked. I explained it was not, and the other lady said they had waited half an hour. I apologized to the young lady when I spoke to her, but, Jim's attitude was extremely rude. He insisted the door was locked, obviously insinuating i was a liar. Then he said she didn't get paid for that day. Of course, my house didn't get cleaned either. i would definitely NOT recommend Texas Cleaning. Customer service is not in this man's vocabulary. read more