great staff, great doctor, office chair and equipment look outdated. Otherwise our experience was…read moregreat.

Positive #1 - we got same day treatment Positive #2 - the…read moreprocedure went very well Negative #1- they tried to sneak in a much more expensive anesthetic without telling me Negative #2- despite me telling the doctor we had a treatment plan for the cavities with his regular dentist, he would not stop shaming me about them Negative #3- despite a referral from our dentist and a recommendation from our speech therapist, the doctor argued with me about the necessity of the procedure Negative #4 - I had to call twice and my pharmacy had to call once to get his prescription sent in. All in all we will not go back and I can't recommend it

The staff were friendly and educated my family on proper dental health. The doctor provided advice…read moreand resources to encourage long-lasting oral health. I appreciate the office's intimate setting, which includes activities to keep children at ease. The art and landscaping create a relaxing atmosphere in a cool environment.

Please don't have a kid get sick or the unthinkable happens the day of the appointment! They will…read morecharge you $50 even if you call as soon as they open. I guess if you have a sick kid you still have to show up to get everyone else sick.

I had an exceptional experience at Metroplex Oral and Facial Surgery! From the front desk staff to…read morethe surgeon and billing specialist, everyone was professional, knowledgeable, and thorough in explaining everything I needed to know. The doctor took the time to answer all of my questions and made me feel completely comfortable and at ease about the procedure. I truly appreciated the excellent care and outstanding customer service I received from the entire team.

No aftercare. When I told person on phone, I was experiencing pain and swelling, they did nothing…read more I should have had a post operative exam to make sure extraction is healing properly I would not recommend Metroplex to anyone. Very disappointed with there followup

To Whom It May Concern,…read more I am submitting this complaint as an urgent escalation regarding my experience at the Jefferson Dental & Orthodontics Abrams location and am requesting an immediate investigation by upper management, corporate leadership, compliance personnel, and any appropriate patient advocacy team. One of my most serious concerns is that Maria, the manager at the Abrams location, attempted to collect approximately $2,500 from me and instructed me to send the payment directly through Zelle. This request raised significant concerns for me regarding whether proper payment procedures were being followed. I am requesting an immediate investigation into this matter, including a review of any payment instructions provided to patients and whether company policies were followed. I am also requesting that Maria's conduct be reviewed. During our interaction, I explained that I had been unable to attend appointments because I underwent a major spinal reconstruction surgery and spent over a year recovering. I further explained that I have mental health challenges that were being negatively affected by this situation. Rather than receiving understanding, accommodation, or assistance, I felt dismissed and treated unfairly because of my medical circumstances. I believe my medical condition and recovery were not adequately considered when decisions were made regarding my care. I have been an orthodontic patient since 2021 and have paid more than $5,500 out of pocket for my braces treatment, which was paid in full. Unfortunately, I underwent a major spinal reconstruction surgery and experienced a lengthy recovery period of over one year. Before my absence, I contacted Jefferson Dental's call center and informed them that I would be undergoing this surgery and would be unable to attend appointments during my recovery. I was under the impression that this medical situation would be documented and considered an acceptable reason for my temporary interruption in treatment. Recently, I scheduled an emergency orthodontic appointment because I currently have three broken brackets that are causing discomfort and pain. When I arrived for my appointment, I waited for more than an hour, underwent multiple X-rays, and then waited approximately another hour before being taken to an office by Maria. At that time, I was informed that my brackets would not be repaired because I was allegedly "non-compliant" with my treatment plan. I explained that my absence was due to a major spinal reconstruction surgery and that I had previously notified Jefferson Dental of this medical circumstance. Despite providing this explanation, I was told I would need to pay approximately $2,500 more to continue treatment, despite already paying my orthodontic balance in full. I asked whether, at a minimum, my three broken brackets could be repaired during the emergency appointment while any treatment-plan issues were reviewed. This request was denied. I am extremely concerned and frustrated by the way this situation was handled for several reasons: * I was scheduled for the appointment and confirmed by the office. * I completed X-rays and other appointment procedures before being told treatment would not be provided. * I spent several hours at the office without receiving the emergency care I was seeking. * My broken brackets continue to cause discomfort and pain. * I have an impacted wisdom tooth and ongoing orthodontic concerns that remain unresolved. * I was accompanied by my five-year-old child, making the extended wait and lack of treatment especially difficult. * I felt that my medical circumstances and recovery from a major surgery were not adequately considered or acknowledged. * I disclosed both physical and mental health concerns and felt those concerns were disregarded rather than accommodated. Additionally, I requested that my concerns be escalated to a supervisor. I left the appointment uncertain whether my concerns were actually being communicated to management, and I am requesting a formal review of everything that occurred during my visit. Because this matter involves a medical interruption to treatment, a fully paid orthodontic account, emergency orthodontic concerns, ongoing pain, and concerns regarding payment practices, I respectfully request: * An immediate investigation into Maria's conduct and handling of my case. * An investigation into the request that payment be sent directly through Zelle. * Immediate review by regional management, compliance personnel, or corporate leadership. * Contact information for the appropriate supervisor, regional manager, patient advocate, or corporate representative.

Tomorrow i have and appoinment but i dont know if this is your númber 469 454 0335 my appoinment is…read moreat 5:15 but i dont know your adress

Fabulous experience. They were great with my 2 younger children. Will definitely be going back.read more

I took my son here for his first appointment as he just turned 2. The staff was very friendly and…read morekid centric. They brushed his teeth, counted them and visually looked for cavities. They did not take any xrays. I expected a more thorough visit with a complete examination. I chose this office since it was kid centric but I am now having to book another appointment with my dentist for my son to ensure he has a complete review and that his dental health is really tracked. I think this office is good for maybe a basic visit.. but I need a bit more from our visits.

I've had 3 kids all go to plunk dentistry their whole life. Great experience and great care…read more Beautiful waiting room and area as well.

Dr. Dragan & Dr. Plunk we're AMAZING to say the very least. My daughter (9 years) has suffered from…read moreextreme anxiety in relation to going to the dentist for the last four years. So much so that each time I would try a new office we were told she was untreatable without the use of sedation for a mere cleaning. As a result her dental health suffered because we were not able to get her comfortable with seeing the dentist & did not have the means or resources to pursue the extreme measures we were told were needed to get her the proper care she needed. After many years of emotional and mental angst for both me & my daughter we landed in the care of Dr. Dragan. My daughter was immediately open minded in their care. She allowed them to perform X-rays & sat through her exams & cleaning with no complaints, & it was not just the absence of complaints, it was a "I can't wait to go back there" once we got in the car. This statement from a child who refused to even open her mouth for every previous doctor. The weight that has been lifted off both she & I is immeasurable. I feel like we both can breath after so many years of grief around the subject. She is incredibly proud of herself & this gift was given to her solely by the team at Plunk Smiles, for which we are beside ourselves with gratitude. Please expect confetti, balloon animals, juggling, prizes, & laughs. Cherry on top was how fair their pricing was for such a charismatic & relationship driven experience!

Went for a ortho consult appointment. Check in was quick but called back after our appointment…read moretime. They first call in your kiddo take pictures and then you meet with the Dr. and go to a office to discuss plan, payment everything was clear and explained well. The pictures in the office from your kiddo on screen used to explain treatment and options- loved that. The ladies were all nice and polite. Office clean and well organized. Would recommend.

I loved the positivity in the office and they got me off braces early by moving me to retainers…read morebefore summer. I'm grateful I went to them to get my teeth fixed. The care quality was really good.

Unfortunately, Mirror Lake Dentistry has been closed for quite some time like 6 months so my wife…read moreand I needed to find a new dentist. My life found this place. This place is like no other as it reminds me a mini mall but for dentist specialties. I went for a cleaning and x-rays. My appointment was around 7:30am and I was down out in 50 minutes which is not too bad. I wish I knew about the mini-arcade that they have in there, but then again I would be occupied and not want to have my appointment nor head to work. The only downside is they do make you fill out a lot of paperwork and it is on your phone which sometimes it makes it hard to fill out. I wish they have an option to send it through email and fill it on the computer as doing it over the phone can be tricky. Xrays was not too bad, they have this machine that does a 360 xray which was fun, they do the other x-rays which where they stick the film in your mouth and take a snapshot. It is not too bad, but that takes around 20 minutes. Then, they did my teeth cleaning which took around 15 minutes. I spent the other 10 minutes waiting to get my teeth clean and then 5 minutes for the dentist to come in and check out the teeth. Overall, I do not mind coming here for my future visit. Staff was nice and friendly and patient.

Very good experience ... Dr Graves is so friendly, professional, and skilled - as are the other…read morestaff I encountered. They worked to find options and solutions for an older man with no insurance - very much appreciated !