Went for a ortho consult appointment. Check in was quick but called back after our appointment time. They first call in your kiddo take pictures and then you meet with the Dr. and go to a office to discuss plan, payment everything was clear and explained well. The pictures in the office from your kiddo on screen used to explain treatment and options- loved that. The ladies were all nice and polite. Office clean and well organized. Would recommend. read more

I loved the positivity in the office and they got me off braces early by moving me to retainers before summer. I'm grateful I went to them to get my teeth fixed. The care quality was really good. read more

9 months ago I walked into Dr. Ortega's office with very crowded bottom teeth and a deep bite. I struggled for years with jaw pain from my teeth not being able to rest on eachother. It was awful. I can't believe it's only been 9 months and I am already this far in! I just finished tray 31 and got a rescan just to do some touch ups before im all done!! I am beyond grateful. Don't let anyone tell you that you shouldn't get braces in your 30's. I would do it all again if I had to! Thank you so much Dr. Ortega and all the amazing assistants and staff!! read more

White Rock Orthodontics - 9 months in!! - Orthodontists Near Me - Dallas, Texas

We are getting started with Dr Ortega and his team for my 14 yo daughter's ortho treatment. The office is very nice, very clean and organized. Parking is easy. The staff is very friendly and helpful. Dr Ortega is very personable and and knowledgeable. Kimberly explained the costs and financing options. Overall, I'm optimistic this will be a great experience. read more

White Rock Orthodontics - 3D scanning of my daughter's mouth. - Orthodontists Near Me - Dallas, Texas

Since Day 1 my 8 year old daughter, Mariah G has been treated like royalty at Dr. Ortega's office. The doc himself is very attentive to all of his patients and everyone seems to know EVERY patients name and the staff always show a positive attitude and atmosphere to work in! This by far is the best office experience we have ever been through with any professional. Aside from the services, WRO makes several contests in the office, has a reward system and even hosts a summer trip to Hawaiian Falls for the clients! How awesome is that?! Kudos to a great office and their personalized services! read more

White Rock Orthodontics - Mariah's Birthday Celebration at WRO - Orthodontists Near Me - Dallas, Texas

Thank you Dr. Ortega for everything. I went to see Dr. Ortega because I had jaw pain. It was really painful at times to eat and chew...even locking up on me at times. I really wasn't interested in the cosmetic advantages of Invisalign. Dr. Ortega recommended Invisalign as a way to get my teeth in alignment which would result in the pain going away. After 11 months of Invisalign I now have zero jaw pain. The added bonus is now I have super straight teeth! I highly recommend Dr. Ortega! read more

great service and great smile. Love how he cracks a joke about very once and a while to keep my spirits up

Wish I could review on service but i couldn't get in. I called over a month ago trying to schedule appt and to verify they accept my insurance. First 3 times I called , they didn't answer- during normal business hours. When I finally got someone, I said I wanted to schedule a consultation and verify insurance. They said the only person that knew insurance stuff was out for the day. They would have to call me back tomorrow. Went through the trouble of asking best time of the day to call, etc. the. Guess what? No call back. I called again about a week later, and guess what? They didn't answer. I finally gave up, figuring if I couldn't get them on the phone or get the first appt, then scheduling monthly appts down the road would be a nightmare. I'm glad they wasted my time though. I went somewhere else for my kids braces, and they have been wonderful and accommodating. And they actually answer the phone!! read more

The nurses are incredibly friendly and accommodating. The staff and atmosphere is wonderful at this facility! Seriously! Orthodontist visits (for my invisilign treatment) are speedy and the changes I've seen on my teeth and cross bite with two years of treatment are spectacular! read more

Dr. Ortega, and his staff are the BEST!!! I never felt that they were concerned with greed of making money for unnecessary options that my son didn't need. If anything, Dr. Ortega is a very honest man...he worked with us with every option available. My son's teeth are coming out great!!! My son, and I are very HAPPY!!! :) I highly recommend White Rock Orthodontics!!! read more

Why not leave another review for such a wonderful place. As I sit here in the lobby and listen to the dr and nurses talk to the kiddos, I am so surprised at how well they help the kiddos through the process. They truly care about their patients and are so wonderful with the young ones. Truly one of a kind! read more

White Rock Orthodontics - Orthodontists Near Me - Dallas, Texas

Great treatment no matter what age you are. I am 27 and never got my braces when I was younger. I thought I'd be the only adult getting treated here but I was incorrect. I highly recommend Dr. Ortega no matter what age you are! read more

Paid for in Invias line in full 5000+ just received a dismissal letter. Whatever their reasons or excuses are it's still a sorry ass way to handle it. read more

I absolutely love Dr. Ortega and all of his staff. Everyone is very friendly and professional. The atmosphere there is very calming. Everyone is always smiling of course because they all have gorgeous smiles as well. I went in with a low self esteem as far as my smile and now I have a beautiful smile that I always wanted. Dr. Ortega rocks at White Rock Orthodontics. I highly recommend him to any and everyone who is looking to improve their smile!! read more

Brought my first-grade son in at the recommendation of his dentist. The prescribed course was less expensive than I expected, service was quick and professional. I highly recommend Dr. Ortega and his staff. read more

Dr. Ortega and his staff take great care in all they do. My personal experience with Invisalign and all of my patient's experiences with braces have been awesome! read more

I've been very happy with the treatment and the staff. The reason I took off a star is because it's been 6 months and they still have not managed to successfully file a claim with my insurance. The claims keep getting denied because they aren't filling them out correctly (according to my insurance). Very frustrating. read more

Words cannot express just how much LOVE we have for Dr. Ortega and the staff! Dr. Ortega was our 4th orthodontic opinion and we chose him because he actually listened to what we were seeking, was honest and gave us a plan we knew was possible! He has excellent bedside manners, is sincerely honest and genuinely has your best interest at heart. He listens to your concerns and answers all of your questions. Dr. Ortega takes his time to give you excellent results. Making sure everyone feels completely comfortable and understands what needs to be done to give you the best results. He's by no means scared of a challenge. For this, I highly commend Dr. Ortega because he doesn't just pull teeth to make his job easier, he actually wants to save your teeth! With your commitment, he works with you to effectively get the results you want. He's patient and willing to walk with you and try all possible methods to give you the results you want. Everyone on the staff has tremendous empathy, great work ethics to provide the excellent service you deserve. They take the time to make you feel comfortable, thoroughly explain all the procedures and work that is being done. They work with you and are flexible to make sure you can afford what they offer. Everyone is super friendly, welcoming, making sure every visit is pleasant and by no means scary. I have never seen such eager patients to attend their appointments. Dr. Ortega and the White Rock Orthodontic staff are always showing love, continuously giving back to their patients and the community. Everyone makes sure your visit is enjoyable and pleasant for the entire family. Plus, if your visit wasn't already the most awesomest, they have the most delicious cookies waiting for you at checkout! I would highly recommend you choose Dr. Ortega as your orthodontist! It's not just a cliche, at White Rock Orthodontics you're not just a patient you're really treated like family! Thank you Dr. Ortega and staff for all the love, great memories and excellent smile! (Jayden R's Mom) read more

Dr.Ortega and his staff are wonderful! My children look forward to visiting their office all the time and can't wait for their next appointment! Definitely recommend this office for your children's braces ! read more

Dr. Ortega and staff are very personable, they run on time and they walk you through your appointment step by step. I have a blast every time I visit the office. I recommend to any family looking for staff they can trust and a doctor that will be honest and help you reach the smile you are looking for. read more

I was under Dr. Ortega's care for over two years and found him very professional and accommodating. He was very thorough with my treatment, and always listened carefully to my questions and concerns. He was never in a hurry and I could tell that my satisfaction with the results was of high importance to him. My smile looks great now thanks to him and his staff! read more

I was referred by a friend to White Rock Orthodontics, and I was FLOORED by their customer service during my daughter's complimentary consultation - I appreciate the thorough consultation Dr. Ortega provided in order to help my daughter and me understand his recommendation for her next steps. My daughter felt very much like she was a part of the decision making process. She said "This is going to be my new dentist from now on!" Well I believe this practice needs to review whether they will add an additional service of providing dentistry outside of the orthodontia specialty. I highly recommend this practice now. read more