The trash is picked up, but the company is difficult to work with and unpleasant by phone. If they didn't have a contract with the city, and we had a choice to use someone else, I would. We lost our house in Wimberley to the May 2015 flood and called to get new cans (also lost in the flood). Months later we received a bill for service when we had had none. We had not lived there since the flood and any trash generated was driven to a local dumping area. They showed no record of our request and made us pay for service even though we never had any service. No understanding and no break in price. They know we have no other choices and act accordingly. A funny side note is when you are hold waiting for customer service, a nice grandmotherly voice tells you how nice their customer service is and how the company is family owned and run but when you talk with them, they are not helpful or kind about their inability to be of the service you hoped to get. We have called more than once and every time it is unpleasant. Driving to the dump may be more pleasant. read more