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    Charles H Railsback, MD

    5.0 (1 review)
    Closed 9:00 am - 6:00 pm

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    10 years ago

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    Texas Ear Nose & Throat Specialists

    Texas Ear Nose & Throat Specialists

    3.1(21 reviews)
    0.0 mi

    AVOID at all costs ! My appointment started with them…read morecalling morning of to tell me that the location of the audiologist had been moved from Bedford to Southlake and the time for ent was moved to a hour more than original appointment (they charge people if they cancel with less than 24hrs notice a $50 fee btw).The audiologist didn't even apologize for me being dragged all over town. I have hearing loss and these "doctors" claimed that Flonase would make me better.i got a second opinion thankfully! I need hearing aides and a MRI so thanks for wasting my time and money.I messaged them today to get my records and it took 2 hours of texting back and forth and 2 faxes to get my records so i could compare them with my second opinion.So if your looking for drs who could give a damn and are completely incompetent look no further then then here. Here are my recommendations for doctors: Dr Kos/Danchak audiologists and Dr Jason Williams ENT they were amazing and I'm thankful there are good doctors left who care about their patients.

    AVOID!! Absolute garbage of a business. My father who is profoundly deaf finally saved up enough…read moreafter years to buy new hearing aids. They were great the first couple of months and then one stopped working. They sent it off to be repaired and weeks and weeks went by with no answer to where it was. It finally came back and it still didn't work and had to shipped off again, again weeks and weeks of waiting with no answers. This went on for MONTHS!! He needs both hearing aids working to hear anything. Imagine trying to work and not being able to hear what your boss or coworkers are telling you or not being able to have a conversation with your wife and kids? Almost every appt he would have they would call 5-10 minutes before the scheduled appt and cancel it, he would literally get calls as he was pulling in the parking lot. This happened almost every single appt, it's an absolute joke. After a year of not having two hearing aids that functioned they finally offered him a "loaner pair" so that he could at least hear at work and for upcoming family events. But he has been waiting two months for the receivers and guess what? They canceled his appt last week and again this week. How this company hasn't been sued yet is beyond me. We have already filed a complaint with the ADA. Oh, and have fun calling and not EVER getting anyone to answer the phone or if they do you get to sit on hold forever. If you need hearing aids I would highly suggest not using this company, we wish we had know before this never-ending nightmare started.

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    Texas Ear Nose & Throat Specialists

    Texas Ear Nose & Throat Specialists

    4.0(3 reviews)
    7.9 mi

    The office was clean, the staff was friendly, and the waiting time was minimal…read more I usually visit the office in Bedford, but I needed to be seen asap and they were able to promptly get me scheduled. I don't have any complaints about this office or staff, if you're looking for a quality ENT, this is the place to start.

    Office Experience: Poorest organized office I've ever experienced. I like Dr. Haroun and feel…read moreconfident about his ability, his experience and his personal demeanor but the office is poorly organized, does not give call backs as promised and hold times on the phone are extended (30 minutes yesterday). Also the patient portal had my phone number incorrect so I could not log into it. Labcorp text me over the weekend with test results but the office says that don't have the results!!! Over the weekend, I read the results and I have staph and MERSA in my nose! This is Tuesday and I should have been on an antibiotic treatment two days ago but still waiting to hear from the medical staff. Hold time today was only about 9 minutes. They make up a lot of excuses but never bother to say that they are sorry about the inconvenience. Prior to this frustrating experience, I had to see the Dr. in Southlake not my usual Flower Mound location. No one shared that there are two locations in Southlake so on my way to Southlake, I called and was put on hold for an extended period or time. I finally just picked one of the two locations and happened to get the right one but was about 10 minutes late because I was just driving around and holding on the phone! After arriving at the office, there were other frustrated patients there. So, if you choose this clinic, you will receive good medical attention but be prepared to have patience with the poorly run front offices.

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    Texas Ear Nose & Throat Specialists
    Texas Ear Nose & Throat Specialists
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    Charles H Railsback, MD - allergist - Updated May 2026

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