My son is autistic, and I informed the staff of his disability before his exam. During the vision testing, he was instructed to press his head against the machine while following multiple directions at the same time. The medical assistant--a tall, slim woman with dark hair--was very rude, impatient, and appeared frustrated with him. She stopped the exam midway and told my son, as if he were an adult, that if he did not cooperate and follow instructions, he would not be allowed to see the doctor. This was completely inappropriate, especially considering she had been informed of his disability beforehand. Ultimately, the doctor had to step in and complete the vision testing because she was unable to properly perform the exam. The doctor was professional, patient, and understanding, and I greatly appreciated her efforts. However, the office staff is clearly not adequately trained to work with children or individuals with special needs. Families with disabilities deserve compassionate, patient, and properly trained staff. This type of behavior is unacceptable and should be addressed to prevent other children from having a similar experience. read more

This office is not billing or understands the proper billing practices in regards to submitting insurance claims to the insurance company. Upon my visit on 03-05-2025, I was told that in order to have my insurance cover this visit as a whole (i.e. the claim), the eye pressure test would have to be completed. If this test was opted out of, then I would become a cash pay patient. There are both procedural codes and diagnosis codes, insurance will pay on any submitted claims as long as these services covered by the policy. If a service or test is opted out of, the facility should not submit that on the claim to the insurance company. The so called prescription fee is not necessary of $50 dollars is not required BECAUSE there is no separate insurance billing code specifically for writing a prescription; in most cases, the act of writing a prescription is considered part of an overall patient encounter and is included within the billing code for the office visit (E/M code) itself, meaning you would bill based on the level of complexity of the patient encounter, not just the prescription written. I am currently working w/Aetna insurance (my carrier) to investigate and hopefully pull their contract ASAP. This office should be a shammed of these practices. read more

This place sucks. First off, they don't take vision insurance. Why? They take health insurance, but it doesn't matter. I was given the great honor to pay a nice $410 for a freakin eye exam. An eye exam that I told them was for contacts lenses. They registered it as an eye glasses exam. And then instead of just ordering me a 6 month contact lens prescription, they gave me some trial pairs. I ended up just going online to 1-800-contacts to try and order some myself, using the prescription from my exam. But because they put in as an "eye glasses" prescription, 1-800-contacts couldn't use it. So they called this place, who then called me, and I had to verify that I like the stupid little trial contacts. I told them yeah. And then they charged me another $150 just so that the doctor could sign off on the contact lens prescription, and get back to 1-800-contacts so that I could order some. On top of that, this place is located in a crappy area, there's construction going on all around it, so it takes you 40 years to get on to the highway. The only reason I came to this place was because my insurance provider said they were in my network, and they're not. read more

I had an eye appointment due to my dry eyes. The staff was nice throughout the appointment. I asked the doctor after my examination if I could get a copy of my vision prescription. She said that it would be waiting at the front and I could get it on the way out. To my surprise, they wanted to charge an additional $50 to hand me the piece of paper. The receptionist tried to explain that they are an actual medical facility and that was their policy. I have been to multiple Ophthalmologists and never once had to pay a separate copay for my eye prescription. I later left them an email regarding my confusion, thinking that maybe there was some misunderstanding. Did I hear back from anyone? Absolutely not. This is a terrible business practice considering that the exam was already performed. read more