We have dealt with William Cantu and Allstate for over 20 yrs. Last year Nov 16, 2024, we received…read morea new debit card. My husband called Allstate and gave them the new card. They then too out $.10 to make sure our new card worked. On November 26; 2024. Allstate took out our payment. We are what they call the mile wise program as we do not drive that often. Jan. 3rd William Cantu with Allstate sent us an email stating they were going to soon take out a payment again. On January 16 they tried to take a payment out but used our old card. We were never notified that they payment did not go through. We did not pay attention as the last payment went just fine. On Jan.30th they cancelled our coverage. He never called us. We spent all week talking to him and proving that Allstate was in the wrong, but they refused to reinstate our car insurance. I would never recommend Allstate to anyone. If they can do this to a loyal customer who always paid on time. They can do this to you. I have all the proof from our bank acct and emails.

Willie Cantu, the Agent is just a very nice guy! He helped me, advised me, and gave me the…read moreimmediate response. I had an accident and he GAVE me a ride in his own car to the collision shop. He made a polite follow-up call just to see if I was okay. My doctor didn't even do that! This guy changes the insurance game in a major way. Like I said, he is just a nice guy. If you swing by his office, he even give you a soda and some snacks. And it's by a Wal-Mart which is convenient.

I got them as my insurance agents two years ago the first six months they helped me with absolutely…read moreeverything and then I didn't have any problems for a while so it was all cool but then this next year I have tried them several times to get them I call and I leave messages. I leave emails. I leave voicemails and I haven't gotten a call back from them yet so I already have the insurance so I didn't go changing insurance agencies because it is sometimes a pain to change policies in the middle of everything. they pay attention to you at first, and then other than that they drop you like lead balloon they won't talk to you. They won't return your calls. They won't do nothing. I have been trying for two weeks to talk to them!

Cory Steckler is an awesome insurance agent who specializes in all things commercial and personal…read morelines.

I switched to Top-Notch Insurance after years with USAA. They were able to match my USAA home…read moreowners policy line for line and saved us over $425.00! I would highly recommend using these guys. Give Josh a call and he can give you a free quote. I never had to leave my house we did it all over the phone and email, it was easy and quick. They provide insurance all over the United States. Call Josh @ (o)210-664-4888 (c) 254-290-5723 Email jodum@topnotchinsa.com

Well I didn't receive a call back, so I can't comment on anything else outside of no follow up or…read morecall back was given. I know my situation is a little complex, but a call would be great.

We love these guys ! If you are around SanAntonio you should check them out! They have saved us…read morethousands! A great bunch!

Rating on investment is a 5. Assistance in office and 24 hour representatives I give a zero.i…read morecalled the 24 hour representative number When I wanted to cash in my mother's shares .I would get different answer from different specialist when I called. . I needed to make a name change as she remarried . I was told I had to drive to Houston (3 hours away) to make my mother's name change, and bring her marriage license and her financial power of attorney as I had to start managing finances. In Houston 1 person was in the office. I gave him all the documents , he photocopied them but seemed a bit distracted talking to someone who was not a client and came to visit. He gave us a paper that needed to be notarized and gave us directions for a mailing, packaging center that had a notary public. I asked wasn't this something that could be done in office. He said it was a Friday and he was the only one in that day and was not a notary, which Schwab should have taken the time to make him one if he was going to be alone in the office . The office was very large so I can't imagine everyone took the day off at the same time but yes they did. Later on I sold shares and asked for the check to be mailed as I could not transfer it to her bank as it was not listed as a choice. No representative could figure out why OR talked to any supervisor to have their IT people look into it. I needed the money to pay her rent, a representative told me he could overnight the check even though it was a Friday. The next day check did not arrive, Monday it did not arrive. Finally Tuesday it arrived but with the wrong name ( we did make the name change). Of course the bank would not accept the check as her first name was the only match to her account.When I called the representative number they did not have the necessary paperwork for the name change... thanks Houston office that's why I drove 3 hours. I mailed in the information ( again) and turn around was 14 days. By that time I took money out of my personal account to cover her rent. The rep told me they would put a stop payment on the check with the wrong name. I went into the office thinking in person would help with this transaction. The man who assisted me was very courteous but said the amount he saw in the computer was not the same i quoted as her available monies for withdrawal. He said it showed money was taken out, the exact same amount as the wrong name check with the stop payment I received. I told him there was a stop payment which he did not see because the previous rep did not enter the phone call details I imagine.Luckily the check was in my wallet to show it had never been cashed otherwise she would have been out of $7,000 dollars. This front desk gentleman told me he could do a wire transfer which I agreed to. He kept telling me he wasn't familiar with the form and possibly it was not the correct form to use and wasn't sure if the transaction would go through. Again no one in the office to assist him with this question. At this time I felt this was a ploy from Schwab to keep me from getting the money for my mother, because so many wrong answers , poor attention to detail, personnel not knowing the correct form to use .. it was so frustrating!!! I did finally transfer money into another bank account of hers that was listed in the site . The rest Of her money still is in Charles Schwab because now I will just transfer it into another bank account then transfer again into the correct bank. So it seems everything is fine until you want to sell shares and get money.

I have been a Charles Schwab customer for decades. They make it simple to build up your savings and…read moreindependence with minimal overhead expenses. Opening an account at Schwab is a good step towards financial freedom.

Sylvia has been above and beyond for us! We appreciate the exceptional level of care that AHIA…read moreoffers. Highly recommend!

Rep is very knowledgeable and helpful regarding the questions I have on medical coverage. Very…read moreprofessional and courteous .