Been a member for decades and they are always 100% in customer service and really in every aspect!read more

They are always super nice and helpful. Today I went in with a problem I was not able to solve. The…read morelady attempted to help me and tried and tried with the same results I had. Rather than say, ohh well, I don't know what to do.She immediately called a higher up supervisor who was able to manage the problem on his end. I have never had a bad experience with this credit union!

Decent bank, but don't do business with them if you work with checks, I've been screwed over 3…read moretimes on checks with them and now I have to wait 10 days on a check I really needed because "the handwriting wasn't good enough". Will be switching banks soon

Britney was excellent at the call center! Ask for her great customer service and super nice.read more

Needed a account statement from the bank. The rep was very helpful and printed the entire year with…read moreno problems. I got in and out in no time. Thanks chase for the help with my account.

The worst branch in Pasadena Texas they only have one ATM and that is never working!!! worst bank…read moreever stay away from this dump

I really hate to post things like this because in 2025 we should be doing better but coming to this…read morebank and getting the customer service ID being the only person of color in the bank really stood out to me. The tellers name was Miguel not only was he rude to me and didn't want to speak more than one word phrases he didn't count my money out to me and it was very forceful. When giving me the envelope we have to do better especially as minorities and we're fighting four equal rights then it starts with us as a minority. This really could have upset my day but instead, I'm just gonna pray for Miguel. He seems like he needs it, but I will not be coming to this facility again.

I read the other 2 reviews and they are nuts. I've been using this bank for the last 3 years and…read morebeen A Wells Fargo member for the last 15 years. This is one of the fastest and friendliest branches around.

poor customer service no loan officer to talk to all done online i was trying to help my son get a…read moreloan no help just emails to who know where they are i am closing my account fing one more local.

Great Credit Union.Great products , loans. Love the hours and new atm. Great service.read more

I should have read these Yelp reviews before I visited. Walked in this morning to open a new…read moreaccount. Waited for 10 minutes and a woman helped me and told me that they only have, "two bankers today and a couple of appointments but if one of them doesn't show up they'd help me open a new account, is that ok?" It was annoying that I needed an appointment to become a new customer but for some reason it just struck me the wrong way when she asked me if that was "ok". I said, "do I have a choice?" Her reply was "your choice" and walked away. At that moment it occurred to me that indeed it was my choice, and my choice was to give my money to a bank that values my business enough to figure out a way to capture a new customer by thinking outside of the box and not just expecting your customers to do to suit you. Good luck Wells Fargo, you'll need it.

Another negative moment that I wish I had a -100 button…read more. My account was switched when Wells Fargo took over Washington Mutual accounts. I loved Washington Mutual, and sadly I knew there would be changes and they gradually came. With the changes, they rarely hav sent me any information on these changes..nothing by mail, e-mail, postal letter (snail mail), on-line banking or by phone or text. Recently they changed my account .. one that I've never had to pay a service charge and they took one out bouncing several checks. I was never given a chance to get the situation fixed and only found out becasue I checked my on line banking. I was livid!! Talked to several people on the phone regarding what happened, including supervisors. When I had supervisors on the ohone, I'd ask to speak to someone higher up to speak to. Many times the operator would tell me they didn't have any supervisors. BS!! Later that evening I spoke to a gentleman at their customer service who did help, well somewhat. Only gave me half of what they screwed me on. I guess better half than none, but still was not my fault. Had they sent me information on this, I could have changed this before something like this could have happened. The only good thing about this location is Tiffany at the drive thru. Always very polite and makes you want to stay a customer. Sorry Wells Fargo.. if you treated your customers a littler better, I wouldn't be looking for a new bank. Maybe I'm not a big account, but I am something and I tell everyone when I have bad service, including going on Yelp.

I am constantly having fraud on my account or debit card. They cannot keep my money safe. Now my…read moredebit card won't work online and nobody can tell me why. They have no clue and can't help me. So typical of customer service, don't have a clue!

I have always had good service at this bank. Everyone is friendly and attentive. I actually like…read morethis branch better than others I've been to. Great job!

The fact that it's Easter Weekend and yet you don't understand the urgency to of having access to…read moremy accounts. Your banking system collapsed Monday and yet you failed to inform us until five days later.

This is one of those things, one bad experience ruins it for every location. It' happens with…read moreeverything. This Preston location if you actually visit it's pleasant. I have been going for years. I have been a member for over 15 years. Probably every location is pleasant. My issue is with the 1-800 number. I don't call, unless THEY *eff* up. It's my play money so there never is an issue, unless they didn't make my deposit timely. You can't get it right and you want to give me a condescending attitude. I have this loyalty thing, because every time I have to deal with the 800 "customer service", I think, "why do I bank with them?" I can put my "extra" chump change biweekly deposit into another credit union. As a matter a fact I just opened one with Shell and I considered keeping this one just for loyalty purposes but after today....

When I was in elementary we would go to the Pasadena State Bank. Every year they would let you go…read moreinto the vault and touch $1,000,000.00. WooHoo - see if your bank will do that today. NOPE.

Excellent customer service!! I am impressed with the level of attention and care I received from…read morethe Fuqua location while trying to finance a car. The employees are very attentive to your needs, which is the definition of a credit union that prioritizes meaningful, personal interactions with its members. If you are looking for a local credit union in the Houston, TX area TexasBay is highly recommended.

Avoid them for auto loans. Impossible to pay. You have to call them once a month, 30 minute hold to…read morepay them. Get the heck out of here!