I've been a heart patient of Heart Place for many years ... I consider their doctors and medical…read morestaff as first rate - no exceptions. Dr. Dao has been my physician for years and as far as I'm concerned, he is among the very best cardiologists. Unfortunately, I can's say the same for their Billing Department whose processes and practices are in a word, atrocious. Multiple billing notices with differing amounts, indications the account is going to collections, prolonged delays posting payments to patient accounts, etc. In summary, Billing is regrettably, very hectic, problematic, and unpleasant.

6-2025....dr Andrew Millar is super but his staff is horrible. we just started Medicare and needed…read moremedicine. Cigna denied one of our drugs so asked staff to submit a prior authorization....called yesterday and the nurse said they did it! (she was very short with me which she always is). Then called Cigna today and they never received another doctor message! Therefore had to go to the next step which is an appeal. So called doctors office again. On hold for 16 minutes then explained the situation and without a goodbye or we'll do it , she just hung up on me!

Thank you Dr. Thomas Waller for keeping my ticker ticking. Big clean office, awesome front desk…read more The guys who do the Nuclear Stress Testing are pure gold, love them!

Dr. Pettijohn is the best! He works with you to determine the best course of action to address…read moreyour cardiac issue. He listens. He does not dismiss the symptoms, and is truly working to make a difference to provide a better quality of your life.

My experience at this office today was unacceptable. My appointment was at 1:00 PM. When I first…read morearrived, the door was locked. I noticed a plaque stating the doors may be locked from 12:30 to 1:00, so I waited until 1:00 before returning. When it was still locked at 1:00, the time of my appointment, I knocked to alert staff that I was there. The staff member who opened the door was visibly irritated, pointed to the plaque, and asked if I "had a question" instead of welcoming me or simply saying hello. Her tone and attitude were rude and unprofessional from the start. Once I was inside, another staff member came around the corner and, instead of showing professionalism or trying to diffuse the situation, made a sarcastic comment about the plaque and their lunch hours as she walked away, clearly meant to be rude. If the office is closed until 1:00, then maybe appointments should not be scheduled at that time. It is customary for patients to arrive a few minutes early to check in. Had the first staff member simply opened the door, greeted me, and said "let's get you checked in," the entire situation could have been avoided. Instead, she acted as though I had inconvenienced her by knocking. The echocardiogram technician was not rude, but she was indifferent and impersonal. She seemed rushed and less thorough than other technicians I have experienced. What truly concerned me was that after telling me I would need to undress and put on a gown, she did not leave the room. When she realized I wasn't changing, she asked if I wanted her to leave, but in a way that made it seem unnecessary or inconvenient for her to do so. That should never even be a question. Patient privacy should always be assumed and respected. In my 50 years, I have never had a nurse, doctor, or technician ask that in any medical setting. They always leave the room to provide privacy. It was unprofessional and inappropriate. The room itself also appeared unclean, with a trash can overflowing with used gowns, dirt on the floor, and dirty chairs, which made the environment feel unsanitary. It's a shame when poor staff behavior reflects so poorly on a practice. There are too many options out there to tolerate this level of unprofessionalism.

I have been trying to simply make an appointment and confirm what tests will be done…read more Unfortunately my first visit consisted of waiting almost 2 hours to find out I could not do the required EKG due to some treatment side effects. This time I have been reaching out via their website and telephone for about 10 days and all I can get is odd responses from Rayna. She has advised me that if I don't bring test results, that the doctor has access to, to my appointment then I will have to wait while they access them. I do not understand why they would not pull the actual results and add them to my file. Maybe that is why my last visit was so long? I also cannot get a clear answer on what tests this visit will consist of as Rayna again says none but if they missed the EKG then obviously they will want to do that. Trying to confirm what else and after speaking to her twice it is very clear she does not listen or notate what calls consists of with patients. I have asked that a nurse or someone engaged in patient care calls me back. Fingers crossed after 10 + days someone trained in care returns my call as I liked the doctor but it's like pulling teeth to get info and I am already late for a follow up that never called me to schedule!

Everyone was so nice and helpful! I went to Dr. Reuter's office yesterday following an abnormal EKG…read morein my doctor's office. I am mobility challenged and need to use a cane. After I checked in and sat down the girl at the window needed my ID and insurance card so I got up to give it to her. She was so kind to leave the back office and come around to return those items to me rather than having to get up to get them from the window. I met with the PA first who took all my information and vitals, asked a number of questions and then Dr. Reuter came in and went over the same information. He then explained to me the purspose of the next tests that need to be done and I know he was doing his best to explain the how the heart worked but it was beyond me. I just remember that there are parts of your heart that fire off charges at different times and that the test would tell us how they were working. He spend quite a bit of time with me and I was very please with the whole experience. He came highly recommended by friends of mine who both see him.

Dr. Reuter and his partners at HeartPlace. My wife and I put our full faith -- and hearts -- in…read moretheir hands.

I am a nurse who has worked with cardiologists and other heart doctors for many years. If you…read morereally want to know who a doctor is and how he or she takes care of patients, ask the nurses: We see them at their best and at their worst. I recently had the privilege of working closely with Dr. Waller for an extended period of time, and I can unreservedly recommend him to anyone who needs heart care. He is intelligent, up to date on the latest research, and sees each of his patients as an individual. He is also a genuinely nice guy with a quirky sense of humor. A caveat: You are going to wait to see him, because he is going to be late to your appointment. He takes his time with his patients and is perpetually 45 minutes behind. Bring a book, and know that not only is he is worth the wait, he will give you the same kind of time and attention. Cross-posted.

Cardiology care great check-in Dr Binder is amazing excellent service, check-in, etc.read more

The cardiologist is good. It's the woman working at the front desk and answering the phone. She…read morehates her job. It's in her tone and attitude. There was a dead time over the phone when your trying to change an appointment like where did the woman go. You have to generate any kind of communication. Why is this person in medical service.

Very solid and professional Cardiologist. Her experience and standard of care, are second to none…read more She takes the time to explain your situation in plain language.