I have been coming to this group for close to 15 years. I've had appointments with Dr. Scarborough,…read moreCodi and Mary. They listen to what my issues were and address them. I had a break out on my back once that my dermatologist failed to diagnose correctly but Dr. Scarborough did.

I don't usually use Yelp because it is highly inaccurate on most businesses but I truly adore me…read moredoctor Mary Ostrowski. So professional, blunt with kindness and respectful.

Although "Express" is in the name, the clinic has been quite slow in providing diagnostic…read morefollow-up. My husband initially went in on Monday at 9:30 AM experiencing intense pain early in the morning. There were no lines when I arrived, the office was clean, and the staff were polite and professional. During the visit, they drew labs and gave me a referral to have an ultrasound done (which I was able to get done that day at 1pm). I was told that they would call me with the results once everything was reviewed. Wednesday, the clinic contacted us with the lab results, but they had no update regarding the imaging. I then called the imaging center myself and was informed that the ultrasound images had already been sent to the clinic Wednesday afternoon. On Thursday, I went to the imaging center in person to pick up a copy of the results and the CD containing the images. I called the same day (Th) and was told the NP should have the results reviewed by Friday. When I followed up today(Friday), I was told that it may not be reviewed until Monday. While I'm grateful my husband's pain has mostly subsided and is feeling almost back to normal, the delay in reviewing the imaging results feels unnecessary and frustrating. Especially considering the imaging center had already sent the results several days ago. Overall, my initial visit was positive in terms of the cleanliness of the office and the friendliness of the staff and cost of the visit. After calling they are more annoyed and don't seem to care that patients are left with no answers. The delay in communicating diagnostic results and providing follow-up information has been disappointing and has left me waiting longer than expected for answers. This is my second time going here for labs and imaging (first time with my son) and I didn't experience this type of delay so hopefully this isn't what usually happens.

I rarely leave negative reviews, but our experience at Family Express this morning was concerning…read more We went in for a strep test and waited over two hours, but that wasn't my main issue. About an hour after opening, I used the restroom and found it in unacceptable condition (video attached), which immediately raised concerns about cleanliness. In the exam room, containers of Q-tips, gauze, and cotton balls were left uncovered, and the strep test was performed without gloves or handwashing. We interacted with three different staff members who neither washed their hands nor wore gloves while caring for our daughter. The technician who initially came in to take her blood pressure and temperature repeatedly used profanity and complained about missing supplies, including a stethoscope. Before leaving, I checked the restroom again and found it unchanged. The lack of cleanliness, infection-control practices, and professionalism was very disappointing.

Additional Update 4/17/26: I had an echocardiogram scheduled today and arrived 10 minutes early…read more Despite that, I waited an additional 20 minutes past my appointment time. I also asked multiple times about the cost of the visit, and no one was able to provide a clear answer. At that point, I decided to leave, I'm not going to wait close to an hour for a practice that doesn't prioritize patient care or communication. To make matters worse, I am still waiting on my lab results. They confirmed the results were received on the 8th, yet I have not received any follow-up or evaluation. Overall, the experience felt disorganized, and I would recommend considering another provider. Previous Update: I previously left a review for New Wave Physicians Group and, unfortunately, I'm updating it again out of frustration. In my original review, I mentioned that my experiences with Dr. Carder and Dr. Troung were positive, they were both professional, attentive, and helpful during my visits. However, I also noted ongoing issues with the front office staff, and those problems have only gotten worse. It is extremely difficult to reach anyone by phone. Calls often go unanswered, and when someone does pick up, it feels like a rare occurrence. I've had to call repeatedly at different times of the day just to speak with someone, and on multiple occasions I've been placed on hold and then disconnected. More concerning is what happened after my most recent appointment with Dr. Carder. I went in for serious symptoms, had an EKG performed, and completed lab work. I specifically asked how I would receive my results and what the next steps would be regarding treatment or medication. I was told I would receive a phone call, but that never happened. After calling over 50 times, I finally reached someone who informed me that my results had been available for quite some time but had not even been reviewed. I also followed up on a sleep study that was discussed during my visit, only to find out it had not been submitted. The medications I was told would be prescribed were never sent to the pharmacy either. On top of all of this, I still don't have access to the patient portal. Despite multiple attempts to get assistance from the office staff, no one has been able to help me get it set up. These issues have been ongoing and are now affecting my ability to receive timely care. At this point, I feel like I've given this office more than enough chances and will likely be looking for a new provider.

Love the doctors. Hate the office staff. I've been going…read morehere for at least 6 years. There's been a chronic issue where some meds are called in for refills some are not due to error. I've been told more than once that i need to see the doctor for a refill, despite having literally just been in his office 30 days ago. We're talking about meds i've been on for 4 years. Birth Control. Blood Pressure. Cholesterol meds. And I very regularly have to fight the incompetent office staff about the fact it's NOT time for another visit yet. They're constantly trying to milk me like a cash cow. Right now i've been off my meds for 2 weeks, diligently trying to reach the Doctor. But no messages ever get to him. I'm told i need to be in office to get a refill on my birth control, i saw him 7 months ago. It's not a controlled substance. I should not need to be seen more than once a year for this. I also had problems with the Nurse practitioner forcibly pulling me OFF my medication without my consent, despite being IN AN ACTUAL APPOINTMENT WITH THE DOCTOR AT THE TIME SHE TRIED TO MAKE THIS CHANGE WITHOUT EITHER OF OUR CONSENT. i feel like my health is being held hostage by someone with a ledger and a red pen in the back office.

Convenient clean walk in facility. Good care provider. Thet accept insurance. I have been there…read moreseveral times.

Very quick to be seen, and very friendly staff. Sean took care of me and the shots he gave me made…read morethe excruciating pain vanish instantly.

Amazing service . Nurse Practitioner McCall is kind, observant , and thorough and so is the office…read morestaff.

very poor management. They are money oriented. We moved from another state to here and mom needed…read moreher diabetes medication, they said they cannot give medication without looking at lab results. So they charged us for lab work and prescribed the medication without getting the results from lab work. when we called for refill, they said they need to another lab work because that prescriber is not working with them and new prescriber won't refill without blood work..... Please don't waste your time and money there.....

My Care team Dr O is awesome and my pain management Dr Chai is the best because they truly care…read moreabout patients and their families. The nurses and the people who all keep it running like air should be. We drive here 5 hours away and stay in hotels because you see my husband is on a heart transplant list he's my caregiver and I am his you see I have a really rare cancer called thymoma I've been battling since 2020 and before this one I had beaten thyroid cancer this one has been extremely difficult but God has blessed me by removing making eight tumors in my lungs disappear. I have two new ones they're small I have a strong faith and my husband and I are retired and we all gave a story mine I got during my four tours in Iraq I'm sure . I was permanently injured in Baghdad I came home I couldn't work ever again so I have to say MD Anderson is the best for all of us suffering from Cancer because everybody that works there absolutely cares for all of us Thank you MD Anderson.

MD Anderson, i call it the Chik Fil A of hospitals. Everything from the moment i walk in is focused…read moreon my needs. The staff at any MD Anderson facility is top of their respective fields. I have been a patient at MDA since 2012. i recently did 35 radiation treatments at the Woodlands as i reside in Spring just 10 miles from there. What an amazing group of people. "Always" smiling and on time with my treatments. The way the Woodlands works in unison with the Med center facility is amazing. I have lab/blood work done every 3 months and the results are usually in my chart/phone before i get out of the parking lot. Here is my summary in a nut shell. Why on earth would you trust anyone else with your life. MDA is second to none.They actually made my cancer history! Amen

I was impressed with everyone from Dr. Gordon, to her excellent nurse, to the clinic check in desk…read more Everyone was customer focused in a way that was above and beyond my experience with other clinics. Also you can give samples in the in store lab.

Great efficient service. Dr. Youngblood has been my primary care physician for 20 plus years…read more Always on time, great bedside manner, proactive treatments, and tells you the truth. Carol his assistant is always friendly, engaging, and very efficient. Office is conveniently located in the Woodlands.

Everyone was nice- but very unconcerned with symptoms I presented them with. Very rushed and the…read moreNP didn't even address my vitamin D deficiency. Now I'm back at my old PCP far from home to get real care. I was hoping to have a PCP close by but I'll stick with what's good. Even with insurance -my initial appointment (annual check up and follow up + labs is for me owing around $300 and I never even got a thorough follow up. Money grabbers!

Lobby closes for lunch. Appointment reminder tells me to arrive early. This is not a small low…read morevolume doctors office. Full every time I'm here. How much can they possibly be saving to avoid having someone behind the counter when patients arrive. Old people in walkers standing in a hallway outside locked doors so this doctor can save 25.00? Penny smart and dollar stupid. I updated this to 4 stars because the staff and Dr Allamon were all super helpful. Got me in fast and took care of my needs. Still don't like a closed lobby, but I'll work with it if I have to